Bloomington Carpet One Reviews | Read Customer Reviews of carpetonebloomington.com

Bloomington Carpet One Reviews | Read Customer Reviews of carpetonebloomington.com

Bloomington Carpet One reviews

Showing 6 reviews with 2 stars · Clear filters

Jerry & MaryLou M.
Aug 10, 2018
Carpet was measured incorrectly + other problems
Carpet was measured incorrectly - Time to install delayed. Date was set to install later - E mail the day before said, "sorry it will be a week later." Store manager was slow to answer my calls. Very little coordination between employees. Poorly managed store - Recommend people shop elsewhere for carpet.
Response from Bloomington Carpet OneAug 10, 2018
Your carpet was measured incorrectly, it was a human error. I felt badly about about it but there wasn't much we can do immediately when it is a special order product. We reordered, set a new date, and completed the project as quickly as we could, and on the date that you chose. I responded to your initial email within minutes, and subsequent phone calls just as fast. After our last phone conversation you said you were pleased with the end result. You asked for a 20% discount and I gave you a larger one than that for the inconveniences. Please call me anytime if this isn't accurate, as I feel we went above and beyond with our service. We appreciate your business, I am sorry it didn't go perfectly from the start. Matt Fuchs, Store Manager - 952-698-0841
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Ashley A.
Aug 9, 2018
The installer rescheduled our…
The installer rescheduled our installation two days before the date and misled us as to the reasoning behind the rescheduling. The salesperson also promised a discount and sent a bill without the discount. It took multiple calls to follow-up on this. In addition, we were hounded to pay a bill the day it was sent (without the promised discount) because it was the end of the month.
Response from Bloomington Carpet OneAug 9, 2018
I am sorry to hear about the issues you experienced Ashley. I will be calling you so we can talk and hopefully I can help with the situation and make you have a better feeling about our company. Matt Fuchs, Store Manager
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HW
Aug 9, 2018
Botched install
We ordered luxury vinyl. Carpet One laid a new subfloor and the vinyl bubbled up on the subfloor seams. Looks really bad and getting worse as time goes on. They couldn't seem to fix it no matter what they did. We really had to get back into the room so we accepted the floor as is and received a $700 discount which seemed reasonable at the time. We had no idea that the problem would worsten over time. Looks so bad that our guests even make remarks thinking it was a botched do it yourself project of mine. I always tell them that Carpet One did the install. We have other luxury vinyl floors that we have had no problem with with other installers.
Response from Bloomington Carpet OneAug 9, 2018
I never like to see reviews like this. Can you please get a hold of me so we can talk about further options to fix the floor? Since only your initials show up here I am not able to contact you to discuss it further. I wasn't aware of this issue and want to see what I can do to help with a better resolution. Thanks, Matt Fuchs - Store Manager
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Arlene R.
Apr 17, 2018
Very disappointed in the seaming in…
Very disappointed in the seaming in doorways. Called the company shortly after carpet was put in and they tried to fix the issue. Unfortunately is is not any better. We would not purchase carpeting or flooring from Bloomington Carpet One again.
Response from Bloomington Carpet OneApr 18, 2018
I am very sorry to hear about the installation issues you experienced after we returned to attempt to fix the initial problem. I didn't hear that after the fact it still wasn't acceptable to you. I want to make sure all of our customers are taken care of and if you are willing to let us, I would love to send someone else out to try to make the carpet seams better. If you would please call me at 952-698-0841 or email at [email protected] we can make this happen. Sorry again and I hope we can make this better for you. -Matt Fuchs, Store Manager
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Peg B.
Feb 7, 2018
Communication problems.
We scheduled our flooring installation. With at least 4 weeks advance notice. We were informed the day before the scheduled start date that the date had changed and would be pushed back one day. I had already requested the day off from work. But even worse, that only gave the installers 2 days before the weekend to complete what had been estimated as a 3 day job. We had to threaten to cancel the job to get it back to the original plan. The carpet install was scheduled for Friday. We were told 9:00. When they hadn’t arrived by 11, we called and couldn’t reach anyone. And no one called us back. We had to call a couple more times, and again threaten to cancel, before we finally got a response. The installers showed up at 3:00. I will say that the installers did a fabulous job and we are very happy with the result. But getting to it was very stressful. I will never use CarpetOne again, and wouldn’t recommend them to anyone.
Response from Bloomington Carpet OneFeb 16, 2018
Peg, we are glad that you are happy with your new floors. Providing excellent customer service is one of our priorities, and we are deeply sorry for any inconveniences. Please reach out to us at 952-698-0841 if you have additional questions
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Cindy
Apr 12, 2017
The sales staff were wonderful
The sales staff were wonderful. The installers were late and ruined my woodwork. I love the carpet, just not what was done to my woodwork.
Response from Bloomington Carpet OneApr 12, 2017
I am so sorry to hear that you experienced issues with the installation of your flooring. If there is anything I can do to help, please let me know. You can call me anytime at 952-698-0841. I want to make sure all of our customers and taken care of and happy with the results! -Matt Fuchs, Store Manager
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