Carolina Cabin RentalsReviews of carolinacabinrentals.com

Unprofessional. Give you wrong information. Use them only if you’re looking for problems.

We booked Bearadise cabin because it had a hot tub. Before we were leaving for the trip, I noticed another review for a cabin with Carolina Cabins that said when the got to the cabin the hot tub wasn't working. I called the company and just 8 minutes before I called, the office was notified the hot tub wasn't working. I asked if we could change to a cabin with a working hot tub and was told there weren't any available. Talked to family then called back to see if my trip insurance would cover canceling. The second person I talked to said she thought it would, or we could call back and they would talk to the owners about a discount- oh and they gave us $75 for the hot tub not working. Long story short, the insurance denied the claim saying it was the owners issue. Several emails later we have still not gotten any type of refund. I honestly would have been happy with a partial refund. Whether it was Red Sky insurance, the cabin owners, or Carolina Cabin rentals who knows.... poor business either way. This group can really pass the buck.

Huge disappoint all the way around! We have traveled to the area on numerous occasions, but never rented from this company. The pictures of the home were a far stretch from the actual state of the home. Upon arrival, the furniture was completely disorganized, the couch was covered in feathers/lint, the steps to the hot tub were covered in ice, there were berry few cooking pots/pans and the dishwasher was filled with half of the dishes dirty. We had to purchase ice and spend over 2 hours busting up the ice on the stairs. Additionally, the maintenance man showed up as we checked in (approximately 30 minutes earlier than normal check in) and had to drain the hot tub because it was cloudy and dirty - which resulted in us not being able to use the hot tub until Day 2. Once the hot tub finally heated up, it wasn’t maintaining heat. One of the reasons we booked this place was to enjoy the hot tub which was a huge disappointment because we could only use for 2 hours the weekend. Before arriving, two people at the rental office indicated the house had been empty for an entire week. So it is beyond frustrating that they would wait until the day of check in to clean the house and check the hot tub. Furthermore, we were only provided one towel per person and one roll of toilet paper per bathroom. The manager offered to refund us $75 because of the hot tub issue, which is thoughtful, but unfortunately that wasn’t enough given the other issues we encountered. We will be booking rentals in the future with the companies we previously used.

We are rented in a property from Carolina Cabin Rentals in the Boone area, we were lucky enough to get 5-6 inches of snow on Christmas Eve, that created a series of problems to our cabin that left us with out running water for 2 days now. We’re a family of 8; contacted the owner of the cabin and the rental company “CCR” they’re trying to get a plumber for two days now. ALL of us are getting frustrated because of the vacation is turning out to be the vacation from HELL and the worth is that we rented for a week... we got together and poured salt on the driveway to be able to get the car out now we can’t get the car back up because ice and a neighbor is complaining because we can’t have the car in the entrance of the driveway. We’re not happy with the handling of our water problem; salt is needed to clear the ice in the driveway and CCR is taking too long to resolve our problem. We need to shower, flush toilets and ultimately the water bottles are helping to brush our teeth. I do not recommend the CCR. The problem is not the cabin the problem is the handling of the situation...

Horrible experience with this company. We booked a cabin house on Airbnb and paid our deposit. 2 weeks after paying and booking I received a call from a woman from this company. She started our conversation by asking me many questions and interrogating me and trying to figure out what rules we would be breaking once we got there. After finding out that we would not be breaking any rules, she revealed the real reason that she was calling. The company had double booked the cabin we had rented. It was clear then that the woman was trying to find a reason to make us cancel our reservation so we Would not get a full refund and they would still make money off of our group. This was clear when she insinuated we would be breaking rules when we got there So we would cancel. After telling us they had double booked, she still attempted to make money off of us by telling us that we needed to go in and cancel the cabin. She told us this knowing that if we cancelled for their mistake, they would still be able to make money. When realizing that we were not stupid and Would not cancel it ourselves, she told us she would figure something out and call us back. An hour later we received a cancellation email and no further communication from this company. It is incredibly unprofessional to run a business this way and to not take accountability for the mistakes you make. It is also very unprofessional to list the house on two websites and not take the house off of the other website when it was booked and paid for. This company will never be getting my money again and I hope in the future they are able to run their business in a more professional manner.

we rented this house for our summer vacations, we had several problems, and it was a terrible service, they didn't send us anyone to fix it, and they said it was fine for them, we have a photo of everything .. very bad service I don't recommend this house at all

WORST RENTAL EVER IN MY LIFE. NO CUSTOMER SERVICE AT ALL. FOR THEM AN AC THAT COOL AT 80F IS WORKING WELL IF OUTSIDE IS 90F. AND THEY ONLY MAKE EXCUSE WHEN YOU CALL FOR HELP. Alex B.

Canceled our November vacation at Summit View 17 days after making $928 deposit due to Florida where we reside , becoming the Global Hotspot for Covid19. After contacting Carolina Cabins they contacted the owners but they refused to refund the deposit in full. 50% was their response! We believe that Greed played a part in this decision and we were doing the right thing not to travel and especially stay where we could possibly spread the virus to other unsuspecting visitors. We are very disappointed and will never stay at their property nor will any of the numerous family & friends that we know. Summit View is a beautiful place but the heart’s of the owners are cold and greedy. Beware people.