Carnival Cruise LineReviews of carnival.com

DO NOT PLAN A CRUISE ON CARNIVAL SUNSHINE!!!! my husband and i paid $1000s to be bit up by bed bugs. when we told them, they did not move our room, they did not offer to dry our clothes, they inspected, just to tell me it was dust. which clearly the pictures i have show it is not dust. they said they changed our sheets yet the same stains were on the bed!!!! the people at guest services are the absolute worst, they’ll do nothing but give you corporate responses (because of course they aren’t going to admit there are bugs) and tell you they’re sorry. the guest services supervisor ALFONSETTA LO PRETE, is probably the most unprofessional and rudest supervisor i’ve ever met. she really needs a refresher on how to talk to guest instead of lying and saying “i don’t believe giving you money will fix the issue”. i’m sorry but did i spent 1000s to get bit up by bugs in my room!?!?!? NOOOO. my husband and i deserve money back for the stress and constant itching i’ve endured. we were also told by a few bartenders that the staff (guest services and supervisors) lie to guest all the time!!!! it’s so sad. these people do not care about your well being or your safety. also, the wifi!!!! we paid for high speed internet that BARELY WORKED!!!!!! they should not be advertising high speed internet if it is in fact not high speed internet. the food is really hit or miss…. but the dining room server we had, GUS, WAS AMAZING!!!!

Our family booked and paid for our annual vacation. Booking went great, money promptly deducted from my account. Took kids out to dinner and surprised them with our cruise plans. Everyone excited and happy. Then…. Few days later get an email they cancelled our cruise because there system was wrong and price for room was inaccurate. Didn’t even offer to help find another room or help offer a reasonable discount on already booked room just flat out cancelled! Destroyng our vacation and stealing our kids happiness. Terrible terrible business .

Booked this cruise almost a year ago, and when the day came to make the final payment, I had to call when the cruise wasnt showing in the app.. After calling they claimed the cruise was due to have been paid two days before.. I know it was the day I called, but they claimed it was two days prior, but they would gladly allow me to reactivate the cruise, for approx 2500 more... And no refund for the deposit.. No phone call or email when the payment date came... Terrible customer service, no one cared, and no one would help. Ive been on a lot of Carnival cruises, but never again.

Absolutely infuriated with Carnival right now! We have had our cruise booked and FULLY paid for since November 15, 2025, along with FLIGHT& HOTEL. We are supposed to board THIS Sunday May 3, 2026. We just get contacted TODAY to tell us they OVERBOOKED the cruise and will not be allowing us to board. We selected a room so we HAD A ROOM not waiting to be assigned. This is BEYOND UNACCEPTABLE!!!! How do you SALE me a ROOM/Cabin in November that I pay FULLY for and then turn around and tell me FIVE DAYS before boarding that you RE BOOKED my cabin to someone else and are now over booked and can't allow me to board!?!?!?!?! Incredibly horrible customer service and treatment!!!!!

Carnival Encounter Brisbane to Cairns return. I'll start with the positives. The majority of the staff, the food mostly good and the rooms were great. The shower although small was powerful and the bed extremely comfortable. My issues were the smell of sewer first noticed two days into the cruise at the rear decks. People were going outside covering their noses. It was disgusting. Secondly I was unable to get my daughter a drink at the bar unless she came with me. She has a disability and also a very painful back so walking and carrying a drink back to her seat is difficult. She also had a child to supervise. She was insight of the bar to wave at bar staff when I ordered her drinks but I was refused her drink. There were more security staff than waiters so managing to find one to get her a drink despite pointing out where she was sitting and requesting assistance on getting her drinks fell on deaf ears. On barman was extremely rude when I didn't understand his English. He was so intimidating I refused to go to that bar again and set my partner. No issues with him getting me a drink though. Different bars charged different prices for the same drinks. On the last day at sea we woke to find much of the outdoor seating had been stored away. Lounging at the sunset bar at 3pm that day our longest were taken from around us and the bar closed at 3.15pm when the app stated it closed at 4pm. On the rainy days at sea (it can happen) there was no room in any of the indoor entertainment areas. The newly installed slides didnt work as they should. The green shoot would allow you to get to the bottom at a slow pace but the blue slide had you stuck on the way down the shoot in several places. This happened no matter what you were wearing or in what position you put yourself in. This lead to long queues on high spiral stairs which I felt unsafe do be kept waiting on. We purchased the drink package for my grandson but were extremely disappointed that all he could get at the bars were cans of pop (he's not allowed fizzy drinks). He wasn't even allowed a bottle of water on his package. This package is a con. Most of the staff have a long and tough job on the cruise but they are pleasant and extremely helpful . My other complaint is that I booked the cruise back in Sept 25 and paid a deposit. This was taken out of my bank and I received a confirmation email but nothing else. She I went to pay the balance in Jan 26 my booking reference wasn't recognised and no booking found. I emailed Carnival numerous times but received no reply. I booked again and paid in full to avoid the same issue. No one on the ship could help with my lost deposit. Having cruised from Brisbane in Dev 24 with Royal Caribbean I will always chose them in the future. Lots of waiting staff to help my daughter get her drinks and no overbearing smell of sewage.

This was mine and my Families first time ever going on a cruise an I would have to say sadly it was not At all what we expected! Adults were so drunk they could even stand straight. An ya I no it’s supposed to be fun for everyone but it’s gets outta hand when my 3 year old is standing enjoying the show before our ship even left Long Beach to go to Cabo and I have a grown ass woman trip my kid and then fall on top of him resulting in him hitting his head on the floor. An it was right by the DJ and no one bothered to come make sure he was okay?! Another issue we had was a massive flood in one of our rooms and were given a $50 gift certificate for some sushi place which costs over $100 a person which is fine but my family doesn’t eat seafood! I don’t recommend this cruise line if you have little littles cause there is a lot of Drinking and it gets outta hand. Also the kids constantly have to be quiet and no running in the halls (which I agree if it’s late) but how do you stop a 3 yr old from running?!? It’s not easy. But on a good note one of the Staff his name was Erik I believe that’s how you spell it. But he was on the odd size 8200 he was absolutely amazing and whenever we needed something he was right there to help us with whatever we needed.

I’m sharing my experience so others are aware before booking with Carnival. I sailed on February 19, 2026, and unfortunately had a very upsetting experience. While my husband and I were in our cabin undressed, a crew member entered without proper notice. There was no visible sign or warning about balcony or room servicing, and it left me feeling extremely violated and uncomfortable. I reached out to Carnival multiple times to report this and give them an opportunity to address the situation, but I received no response. That lack of accountability made the situation even worse. A cruise should feel safe, private, and relaxing—this experience was the opposite. Because of this incident and the lack of follow-up, this was my first and last time cruising with Carnival. I hope the company takes situations like this more seriously in the future and improves both communication and guest privacy.

I was on carnival pride January 25th-February 1st on February 19th I called about my refund that they owed us and I talked to a Hayden Ray and he sent me an email of my confirmation number and when I was expecting my free refund was by March 31 and I did not receive it I call back they prolong dad said that it’s gonna take X amount of days those days came and went and I still haven’t received it. The booking number for that cruise that I went on was W9WD39.