Carnival Cruise LineReviews of carnival.com

Alaska Cruise for Aug 31 booking Z60LR1 & Z60LR3. We knew from the news that the airlines were losing luggage and missing flights so we scheduled to arrive a day early to allow for any issues. At DFW, one hour lay over but... we didn't consider five hours of excuses and then cancelling flight at midnight. This one act caused no other options for flight changes to be available that would get us to Seattle on time. Carnival needs to refund my cruise monies fully. They should also tell customers to not book at cruise with them unless they live near the port. Flights are not reliable and the lady I spoke to at Carnival told me she will not travel unless by car this entire year but they don't warn their customers! Unbelievable. Just wanted to see Alaska for the first time. Will not take a cruise with anyone. Don't tell me to have insurance when we rebooked this with our personal vacation planner due to another cancellation and we transferred those costs fully to this cruise, but no mention of insurance or issues that are truly happening. I am so disappointed with American Airlines, number two in most cancelled flights and with Carnival for not being transparent. I just want the facts so I can make a decision properly.

Hello, I’m returning from a 8 day cruise on Carnival Magic, from August 3-11. I wanted to report my worst experienced on this first time cruise with my family. My family and I was in our worst nightmare. My family and I were placed in stateroom 9392. Our stateroom was below the Lido deck (dining room). I could  not understand, why that was anyway. While I was booking the reservation, I clearly stated to the representative, not to place our room near an elevator, dining room, the pool or any heavy traffic area. As a first time cruiser with Carnival, I was under the impression that customer satisfaction was a first priority but I was wrong. We spent 7 days we couldn’t sleep. The amount of noise was so unbearable, that we had to report it to guest services . A man came to inspect the noise. I was told, definitely there’s always a noise in this stateroom, it’s not new. It was so sad to hear that. The day before, our last day 8/10/22, guest services called to offer us some ear plugs and a $150 credit to spend as an insult.  My family and I felt, that we were robbed of our peace. As a nurse working for 2 years during the worst time of covid-19, all my family and I wanted was some getaway time. Some things were great, housekeeping worked so hard. and the entertainment was excellent. We only spent 2hrs in Half Moon because the shuttle had mechanical issues, by the time we got there at 2 PM the day was almost over. The food was somewhat ok. I would like some explanations from Carnival Cruise to better understand the reasons as a costumer, why we were ignored and treated that way.

WE missed our flight so we missed the ship. DO to the ticket counter putting two of us in the same seats. So we had to go back to the ticket counter to get fixed witch took 30 to 35 min So we missed our flight. There are 5 bookings 1#booking is R74RR5 2 # booking is R74RX2 3# booking is R74VF4 4#booking is W03FG9 5#booking is R74RL3 I emailed you on May 23 22have not heard back

We have just returned from a cruise on the carnival pride. The good points, the embarkation and disembarkation process was great quick and easy. The ship is very dated and tired certain things didn't work such as the fridge in our cabin. We reported it but nothing was done. The thermostat for the air conditioning was very temperamental. Worse thing is although there was more than enough money on my debit card for expenses my card was blocked several time but surprisingly not when it was time to apply gratuities. Now we are home they have still not removed all the pending transactions from my card although the bill has been settled in full. I have been told it could take up to 31 days WHY.

I booked a cruise (Booking #K45RM2 back in Nov. 2020) to Alaska after Carnival cancelled a cruise due to covid. That money was transferred to an Alaska cruise for May 2022. In Jan 2022 I had to cancel the cruise due to my husband having a medical condition that would not allow him to take a cruise that length of time. When I called to cancel that cruise I was told I would have to make a claim for a refund. It wasn't clear to me that I could use this as a cruise credit, since I was told to make a claim. Wondering if I still have a transferable cruise credit. Aon Ins has still not processed my claim as of Jan 2022. Getting the run around from them. We still like to cruise o shorter trips.

7-21-2021: I have been on hold now for 1 hour 7 minutes. As is standard these days when contacting customer service for any company, when I first called I was told to be patient as they were experiencing higher than usual call volume. I am sick of listening to this ridiculous hold recording, and have not been asked even by automation if I would like to get a return call rather than waste my time on hold. I truly hope this isn't a sign to come that the offer will not be honored. 7-22-2021: Update - total hold time to speak to a human being was 1h23m. After asking my question….I was told I was being transferred to promotions. After another 17 minute hold time another person came on the line. I again asked my question…and in about 3 minutes had my answer. Total call time 1hr 54m for a question that took 3 minutes to answer. Would be nice if they would add someway to contact them other than by phone. Pretty sure I could have been helped by email.

After booking an Alaska cruise and having over $7,000 into it our refund was a little over $5,000 and after waiting 40 minutes on hold with Carnival Cruise Line I have no explanation why we did not get a full refund

So our group of 10 booked a cruise to Ensanada last year to sail in April 2020. Due to the covid virus the cruise was cancelled a week before the leave date. We paid $650 + only to find out our refund will $553. The booking agent will get to keep her $150 from each person that signed up through her she looses nothing. What I learned don't use a booking agent it's an additional fee that is nonrefundable. Take out insurance on expensive trips be sure to find out if you get a full refund before you buy. Never cancel in advance you may forfeit your refund if there is a catastrophic event. For those that cancelled carnival offered them a credit on a future cruise. Check out all of the fees you are being charged for so you don't pay double fees once on board the ship. Now it's not the fault of Carnival they had to cancel our cruise. I do feel we were not fully compensated for the cancellation. Technically should the booking agent get to keep all or the funds she charged her customers. No more Carnival or booking agents for me. 2020