Carnival Cruise LineReviews of carnival.com

I am extremely disappointed in the lack of customer service from Carnival! I am booked on a cruise and contacted Carnival to request wheelchair assistance getting on and off the ship. The representative would not help me because I booked my cruise through Vacations To Go. I recently sailed with Princess and had no problems getting on the list for a wheelchair to help get on the ship. Both cruise lines are under the Carnival Corporation umbrella but they have totally different mindset when it comes to helping customers.

During a recent cruise on the Breeze I charged my room $100 on several occasions during slot play and no money came up on the machine. So after I did this several dozen times I noticed at the end of the cruise I was charged money that was never deposited in the machine. I thought it was just a glitch and I had to withdraw money several times from my room account for it finally to transfer it to the machine. Unfortunately I was way wrong. The money was charged to me and not deposited in the machine. I wish I could determine how many times and thousands of dollars I lost. Anyone else experience this? My wife did also but she could not prove money was not deposited when she charged it to her room also. I know it was my fault to use the room charge system and not diligently keep up on my portal account, however, when I maxed out my credit cards I was in total shock and will never gamble again on Carnival.

I'm extremely disappointed with how this situation was handled. What was originally presented as a free plus-one cruise opportunity changed when an open invitation was extended to others without discussing it with me initially. Because of that change in circumstances, i no longer felt comfortable participating and unfortunately, i lost both my voucher and deposit. I'm a disabled veteran that suffers with PTSD and anxiety and to have this opportunity taken due to me not feeling comfortable with the dynamics of the changes, (no option to change dates, etc.) I WILL never book or recommend anyone to take a cruise with this cruise line carrier. "EVER" Then the representative due to her politeness will not be named stated "thank you for your service". REALLY! SMH

Too much to put in here. To put it simply….never again. We only went with Carnival as P&O redirected us there when we booked right before buyout/handover. Never will I ever book another cruise with Carnival.

Dear Carnival Cruise Line Guest Care Management, My name is Rebecca McGhee, and I am writing to formally escalate a series of severe service failures regarding our recent 5-day cruise aboard the Carnival Sunshine out of Norfolk, VA, from July 18 to July 23, 2026. This formal complaint concerns Booking As a returning Carnival guest, I booked this trip to introduce my husband and son to cruising, confidently promising them an exceptional vacation. Unfortunately, our experience was entirely unacceptable, failing to meet even basic industry standards for hospitality, hygiene, and accessibility. I am requesting a formal review of the following critical issues: Inadequate Accommodations & Noise: On day one, the bedding provided for my son in Cabin 1432 was structurally deficient (propped too low to the ground). Combined with excessive, unmitigated ship noise, he was completely unable to sleep on the first night. Severe Sanitation Failure: Our cabin bathroom emitted a foul, outdoor-toilet odor for the duration of the 5-day cruise. Despite our presence, the bathroom was not properly cleaned or remediated once during the entire voyage. Substandard Food Quality & Dining Failures: The food served was consistently cold, regardless of the venue or time of day. Furthermore, due to a complete lack of direction from staff regarding our dining assignments, our family went without dinner for the first two nights of the cruise. Accessibility Hardship: My husband recently underwent major back surgery. Due to the lack of assistance and poor organization, he was forced to walk entirely across the ship to access dining options, only to be served substandard food. Hostile Customer Service & Staff Misconduct: When I attempted to resolve these issues onboard, I was met with shocking disrespect and hostility from the crew. Specifically, Guest Services Supervisor Elizabeth Govora and a staff member named Amanda were dismissive and rude. Additionally, Cruise Director Alex completely brushed me off when I attempted to explain our situation. I invested a significant amount of money into this trip, trusting Carnival’s brand promise of a fun, memorable vacation. Instead, my family did not enjoy a single day of this cruise. Given the compounding failures in sanitation, basic comfort, and employee conduct, I am requesting a full financial refund or an equivalent free cruise voucher (Future Cruise Credit) to remedy this situation. Please note that I am actively consulting with my legal counsel regarding our options for financial recourse for the breach of service standards provided on this voyage. However, I welcome the opportunity to resolve this directly with your corporate office. Please contact me immediately to discuss a resolution: Thank you for your prompt attention to this urgent matter. I look forward to your response.

As a customer that has been loyal to carnival with over 63 days. That means I spent money and Carnival allowed an individual that was on my reservation with me cancel my booking and keep the 100% without even contacting me to verify this information before cancelling. I am not going to pursue any more business with them and will not book any of my clients with Carnival. Their customer service is inexcusable unprofessional and incompetent to handle request as their ONLY RECOURSE is to cancel and get their part of the money.

I writing this complaint because my family had an issue with a cancellation because my son had to have emergency surgery a couple of days before we were to sail, and we asked that if we could get the money back or something. We told them that we could even show documentation or whatever they may need. They weren’t willing to give anything back. On top of all that the food on the ship was tasteless and the service was mostly horrible. Our sail dates was from 07/23/2026-07/27/2026. We will never patronize Carnaval again. They were not organized with there entertainment the wait times for dinner and elevators were ridiculous and don’t even get me started on how wild and loud the crowd was. Altogether it was a bust

Carnival Cruise Line Venezia, my experience was in the cruise to Canada in May 2026. Should have raised red flags from the beginning when they asked to give a credit card to have on file, what they didnt explain is that you have to add it on your cruise account, you could not charge things directly to your card on a purchase to purchase basis. They made a whole statement and charged the whole amount to your credit card without being able to see your details per purchase. I made a purchase of jewelry that they guaranteed no tarnish and embarrassing enough family I gave gifts to had such jewelry tarnish. I contacted the carnival cruise no one to talk to by phone, only email and they never contacted me. Could not even dispute it with my credit card because no detailed provided. They have the worse customer service dpt.