Carnival Cruise LineReviews of carnival.com

I booked an upgrade onboard P&O Aurora in March 2018. It was for a 55-day cruise on The Aurora leaving Southampton Jan 3rd, 2019. I had booked an existing Balcony on "C" deck, but because of existing maintenance noise problems witnessed by P&O senior staff-on the current cruise where I upgraded my future cruise- I decided to go up a deck into a Deluxe cabin on "B" deck. Passengers should be made aware of the banging from maintenance on "C" Deck, if it has not been resolved, especially before 8am on a daily basis. I was informed by The Future cruise sales advisor on board Aurora, that they would take care of things,-as I explained that ordinarily I book through Cooperative Travel-first class and completely reliable, have used them for 15 years,never a problem,-and that any discounts under them would be honoured I had heard nothing from P&O or The Coop travel, when I paid my balance in September 2018. On Thursday 22nd November 2018, I received emails-I was away-and advised of answerphone messages from Cooperative Travel, that they needed to speak with me urgently. I contacted them on Friday 23rd November, and they were frantic with worry, as they had been advised by P&O that the balance for £4402 was due for the "upgrade" that neither Cooperative Travel nor myself had been officially advised -during the previous 8 YES EIGHT months! I complained at the ridiculously short notice that we had both been given and advised that Cooperative Travel had remonstrated with P&O, that they had never been informed by them, and that the demand to pay by Monday 9 am on 26th December -or the cabin would be sold- was nothing short of blackmail! because of P&O's maladministration! Cooperative Travel reiterated to P&O that they had not been informed of the upgrade, and that I had paid the due balance back in September. Cooperative Travel are a first-class reputable Company and my email box is cleared daily! I have emailed P&O several times, and they claim a Guest Relations Executive is dealing with our complaint! 10 days and nothing! P&O used to stand for quality, care and excellence. It is now under The Carnival Brand-an American Behemoth that is only interested in cramming as many people on board as many ships as possible P&O used to mean Popular and Outstanding, now it is Poor and Ordinary Clearly, this complaint in isolation-does not bother P&O, but it should! On 6th Dec 2018, P&O advised me that The Customer Relations "Executive" would be in touch "shortly" this is quite reassuring as they have only had this 15 days After a number of emails from "Guest Relations" it is now 18 days without any contact from a "Guest Relations Executive" Just complacency and part of Carnival wearing-down tactics. 18 days to formulate a falsehood to try and deflect what is an absolute travesty! Can you believe this, after 23 days I receive an email today Saturday 15th December from Anna at Carnival Guest Relations to say "THEY" are disappointed that I have not had a reply from "Themselves" during this period! You could not make this up! Guest Relations 09:55 (5 hours ago) to me Dear Mr and Mrs Hall Thank you for your recent email and for taking the time to contact us. Your further comments have been taken into consideration and I am very sorry to learn you have not yet received a response to your correspondence during this time. Having checked your correspondence details, please be assured your correspondence is under review and our Guest Relations Executive will be in touch with you in due course. I have shared your comments with our Guest Relations Executive for their information. Once again, thank you for contacting us Mr and Mrs Hall. If there is anything further we can assist with, please let us know. Kind regards Anna Is this brilliant Comedy, P&O just do not have a clue waht is happening within Guest Relations Department

Angela Spears/Melvin Brown Missed Cruise We booked plane tickets from Detroit to Mobile Alabama December 1 to December 6, 5 night Western Carribean Cruise. During the travel time with American Airlines I booked wheel chair assistance. Everything was going along fine until we landed in Dallas Texas we got off the flight and was wheel chair assisted to our next gate for our flight to Mobile Alabama during our lay over we decided to eat at McDonalds at the airport I left melvin by the gate while waiting for me to return melvin heard over the airport speaker something about mobile he asked the american airline about the announcement and she said that she would be right back about 10 minutes later I returned and he told me about the announcement I went to the gate where the employee had returned and asked her about the announcement she said that we had missed our flight by 10 minutes I informed her that we were booked for a cruise that was leaving that day at that we had to be on the ship by 3pm that day and was there another flight or airline that we could go to that would get us as close to mobile Alabama she told me that the next flight to mobile Alabamawoyld not leave until 6pm that night I told her that would not help me, by this time another american airline employee came over and I explain my situation to her and she said that there was a flight that would put us in Pensacola by 2:30 we book the flight and proceed to the gate we boarded the plane and took off only to be stuck in the air hovering above the clouds for one hour and 20 minutes due to severe thunderstorms when we finally landed we missed our first cruise. We ended up in a hotel for the night. Booking # 2ZBP85-Carnival Fantasy-December 1 thru 6.

I’m an avid cruiser. I have been on about 13 cruises. 10 + have been on Carnival Fun Ships because I enjoy Carnival Cruises more than any other cruise line. I’ve never cancelled any bookings because I love to go on cruises. Unfortunately, I cancelled my booking for January 4-13 due to an unforeseen circumstance. I’m a single mother with very limited support from my family. My 18 year daughter Mikayla travels with me most of the time. This year, the plan was for Mikayla to stay home so she can take a nursing assistant course. She is enrolled in that particular class because that class is the only class she can take since she’s in college (she will be on winter break at that time). My cousin was supposed to stay with Mikayla and look after her, however she just informed me last week that she’s no longer able to look after Mikayla because she has to go out of town from December 30-January 18 to care for a family member that will be recuperating from surgery. Ordinarily, I would have booked the trip to to include Mikayla but, this class is very important to Mikayla. I can not leave Mikayla with no supervision. Even though Mikayla will be 19 at the time, she’s still my child and my only child! She’s is the person that matters the most to me in my life. Additionally, I don’t believe she’s mature enough or have the life skills to be able to handle an emergency with her mother (the only responsible person in her life) is on on a ship in the middle Caribean sea. Conversely, I could never go on vacation and leave her alone under those circumstances. I would not enjoy myself!!!! I would be worried sick the entire time and would probably be in your infirmary panic stricken the entire time. On 11/16, I received a refund of $841.80. I was penalized $649. I’m writing this letter this letter to request a refund of $649 penalty since this situation was beyond my control and I could use the money. I have never cancelled a cruise before and I’m so upset that I won’t be going on vacation. I haven’t been on vacation this year and because of my work schedule and vacations are already scheduled for 2019. I won’t be able to go on vacation in 2019. Thanks in advance for your time and consideration to this matter. Happy Holidays. Demitria Watkins Booking #2qjj59

Good Evening My family had the worst experience we ever had on a prepaid 11 month Planned vacation. I called Carnival Cruise on 11-12-18 @ 7:29pm 5 days before we were to sail. I asked the Carnival Representative if we were able to board with our Sentry Passid and our valid Texas ID, and the customer service representative said yes. My sister in law also called on 11-12-18 @8:19 and asked the same the question "If we were able to use the Sentry Passid Card as a form on Identification to board and the Customer Service Representative told her yes" On Saturday 11-17-18 my family and i were looking forward for our first Carnival Cruise, which ended up being the worst experience of our life. After 2 hours with Security, they denied boarding. My family were devastated, as a parent you feel helpless, you can't do anything your hands our tied and you see your kids crying, my wife crying hopeless. We asked Carnival Cruise Supervisor Maralon Amendson that we provide the proper documentation on Monday 11-19-18, but they refused. We were going to have a family member to break into my own house and send us the proper boarding documentation and they refused. We had two different ladies approach us ( 1st lady Ms. Gailey) , and they mentioned that issues and inconsistency have been happening in Galveston, Texas. The worst thing about this is when we reserved and planned our trip we used our Sentry Passid, my sister in law emailed all this forms for over 20 family members. On Saturday 11-17-18 @ 6:19 pm I called Carnival Cruise and spoke to Megan Employee # 1128423, and I explained my situation, she also stated but I see here that your sister in law registered you with the Sentry Passid Card. Family Arison and Family Kloster all I would like is to take the that Carnival Cruise that my family and I had planned for 11 months. You and your board members have kids of your own, and I'm hoping that you put yourselves in my shoes as a parent and ask yourselves " What would you do or have done for your kids to see a smile and heal that sadness that we are going through? If we can't get the refund, please consider giving us a due date to use what we paid for this trip. Please ladies and gentlemen, Thank you Robert Rangel (956) 371-1009 Booking # 1GPK13

I took a P&O mini cruise from Southampton to Brugge Belguim in April of this year, 2018 It was such a traumatic experience it has taken me this long to feel able to write about it. Many problems occurred on the cruise - computer failings, unable to get into the restaurant, no party when leaving Southampton as so delayed - but it was on the final day I realised the worst aspect of the whole debacle. Following the cruise I was covered by bites which the doctor confirmed were bed bug bites.I was bitten very badly all over my back, face and arms. P & O delayed my claim for compensation and one person I dealt with even inferred I may have brought the bugs with me. Compensation was meagre and an insult given my experience. I had to get the local authority to check I hadn't brought them home with me which entailed clearing the entire upstairs of my house. This was time consuming and extremely stressful. Don't use this company.

My wife and I are cruising and due to a medical condition I cannot drink. But I wanted my wife to enjoy herself and buy her the drink package, unfortunately in order to do that I have to buy the package also. That would be a waste of money for us. It would be nice to allow couples with medical issues to have a choice.

I didn't have heightened expectations- I had normal expectations. You know a fun vacation -Crew disrespect -not to be referred to as "white woman" or "you people" in a distasteful manner by the crew members. -Food -Not to only eat turkey sandwiches, or cardboard pizza for a week- -Room- v12, under the gym and shaking walls, certainly not to spend $3,000 and have mold growing in our room that was directly under the gym. -MDR- And our MDR food that just never came 2 nights in a row- sitting until 9:30 with no food Entertainment-there is nothing to do on the main decks of the boat- just around the smoky bars/ areas. It's nasty. -Fighting- Oh! And the fights!! Knock down, drag out fights, each night and during boarding from the islands. -No water on board- the water stopped working in our room several times, the final it was cut off to the whole ship, they just announced (after a day at Grand Cayman) you're on vacation, who needs a shower 🙄. -THEFT- someone at guest services stole the cash that was to be applied to our final bill and charged our card. Carnival refuses to acknowledge these things on top of others as issues and will not return calls or emails.

This would have been my third cruise with Carnival. My past experiences were good, no complaints. My family and i decided to drive to the port this time. Due to an accident on Interstate 95 with heavy traffic we were a few minutes late for our cruise. I call the ship to inform them of the delay. They told me that they sent an email to the crew alerting them which was true because Diane call me back within miutes stating it would be fine we would still make the cruise as long as we were there before 4:00pm departure. Wrong Diana gave us false information. They told us that we can't get our money back. My life savings is all gone and on Christmas. This was going to be a Christmas cruise to remember but due to uncontrollable circumstance we were only a few mitues late but they would not let us on the ship. Christmas is ruined. My children hearts are broken as well as my family members who also booked a cabin. I ask that Carnival can see it in their hearts to credit us a furture cruise. R. Jones