Carnival Cruise LineReviews of carnival.com

If I can give zero star I would! We got bite by bedbug all over our body and could not even go to the pool. I feel uncomfortable to wear a bathing suit when my body have red spot all over. I inform Gusti who is the one cleaning our room to change the sheet out but apparently we still got new bite mark showing up every day. Second, the dining room (wind star) smelling like a sewer every night while we having dinner. YUCK! Lastly, we got insulted, humiliate, falsely accused while we were on board by another passenger that we do not know. She said that she heard our conversation with another group about how we have illegal drug and we can get it transfer over to them. Please keep in mind that my fiancee and I was the only one cruising so why we go to a group that we dont know asking them if they want some drug! How do I know if they not just cop who on vacation like seriously? Carnival security apparently did not investigate the report before heading to our room knocking at my door. I know dame well they have cameras through out the boat but they cant go back and look the footage before coming to us. Not only that they called custom cops on us on the day we getting ready to disembark off the boat. Having the k-9 in the room and yelling at us like they have evidence or any footage of us doing it. After the search they came out apologize and left like it was nothing. I called carnival to file a complaint about everything and they told me they will inspect the room and contact me back. So of course they come back and said they found no bedbug because it their reputation and trying to find a way not to compensate me. I got photo to proof that I was bite all over but they dont want the picture. That the answer right their guys! From this day on I will let everyone know how disgusting I am with carnival on how they treated their customer. This is the first and last time I will cruise with them. I rather spend my money elsewhere where they treated us better. I will also let social media know all about this so people can be precaution on cruising with them!

Canceled crusie due to poor customer service. Over the phone was a horrible experience. I just asked for upgrades and they could not accomadate. I just started paying and was up to $4K when I realized they were not going to get a dime from me. Well of course they charged me $149 for cancellation. I would of paid double. I've heard bad things about Carnival and I'm glad I bailed when I did.

We are pleading for the cancellation to be reverse to a special circumstances. My Aunt of old age decided to back out of the cruise not too long ago . We are expected to Cruise August 30 till September 7th on Legend Mediterranean cruise. She felt that it would be best if she stay back and let me and my future husband celebrate our honeymoon. He booked a cruise too by himself. But had to consolidate to one room since she decided not to go. I was thinking it would not a hefty penalty because it is for a good cause. This is our booking number 8SMM55 and 9RTT25. I would really appreciate if I would get a positive response and give a $50 penalty instead of $400. We are planning to cruise more since we are coming of retirement soon. Thanks you Meagan Tran

This review is based on my last cruise experience. I've been on 3 carnival cruises and the first 2 were ok but the last cruise was horrible. The Sensation ship should be put to rest. This cruise is a 5 day nightmare. The food was terrible. The non alcoholic beverages were terrible. The free water was terrible. It taste like it was recycled. The service was so so. The entertainment was okay. Nothing was amazing on this trip. Matter of fact this was the worst vacation I'd ever been on in my life because of this cruise. To add insult to injury my cabin had bed bugs. And do you think they did anything about it. ABSOLUTELY NOT! They had no empathy, definitely no sympathy and no one even apologized about my horrible experience. Even after I showed them all my bites and a video of the bed bug on the bed it's self they disregarded it as if it was a figment of my imagination. I will NEVER EVER give carnival cruise a dime of my money ever again!!!

Will never book with carnival again. Make sure you don’t pay off your balance until the very last minute. I tried to get the 3rd person on my cruise changed to a different person 68 days before my cruise which I have purchased protection for this booking. I was told I was not going to be able to change the name because I had already paid off my balance, which I did almost a year ago, and was told I can’t change a name on the booking if payment was complete. I was told I have to totally cancel that one member and add the new member which would cost me over 700 dollars to do and that does not include the excursions and the bubble package I already paid for so I’m being punished for paying off my cruise and even though I have protection they “say” they can’t do anything about it because final payment has been made. What kind of sense does that make and what am I spending the protection on? I will be out of the money that was spent on the 3rd person because they can’t go and I refuse to pay that much money to change a name. Also, when trying to work all this out with customer service I was transferred 3 time and 2 of those times I wasn’t even told I was being transferred. I DO NOT recommend booking with carnival and I will not be cruising with carnival ever again.

Ships are starting to fall apart. Customer service is horrible when you call Carnival customer service after they have your money. Alfred in customer service refused to allow me to speak to his supervisor when he could not take care of my issue. All I want is a refund of money promise to me but no one can seem to get it to me

Seven six day cruise from Tampa - Grand Cayman - Roatan - Beleize - Cozumel - Tampa Miracle - It's a miracle this thing is allowed to operate. This rust bucket of a boat shout be taken to the Mariana Trench and scuttled along with the crew. I have never had a more miserable disgusting experience in my entire life. But then again if you want a truly horrible experience with nasty crew, slop for food (brought some home for the dogs - they declined to eat it), a cess pool of bacteria in your cabin, fighting every day to try and get some miserable scraps to eat and being treated like a child, herded like sheep, talked down to and treated like a second class citizen, then this is the cruise for you. Carnival - what a joke - are you guys serious. Our cruise got cut a day short due to weather conditions that never materialized. Not only did they have the audacity to cancel for reasons still oblivious to the some 2000 poor souls on board, but you also had the deceitfulness to try and tell us that it was for our own safety - Answer 1 simple question - How is dumping 2000 people in a port with no available hotels, flights all booked up, gas stations running out of gas and in the path of a hurricane, safe???? At this time we where 1500 miles away from the hurricane and heading to Cozumel. No - here's an idea, lets steam into Tampa, ruin everyone's cruise, keep everyone on board like prisoners for several hours at the dock and then rush them off and tell them it's their fault. Hurry and get the next passengers on board and steam right back to where we started. That way we can make more money - That's what it's about - The money. Maybe we weren't spending enough or running out, so you thought the next cruise would have fuller wallets. The captain and his cronies decided to have a Q & A session in the Phantom Theatre to sell this idea and avoid a mutiny. Lots of Q's and very little A's. Now there's a surprise. Where did they dig this captain up from? Davy Jones' Locker maybe? Personally I think he was the guy at the ice cream stand in Belize who was coshed on the back of the head and press ganged into joining Carnival 50 years ago. Is keel-hauling still done today? - I think I know candidate. Well at least that gave the Captain and his cronies the excuse to run and hide and never be seen for the next 2 days. Did they help anybody make arrangements - Offer free 'wifi' for people to make arrangements or provide any form of assurance - I'll tell you tomorrow - at least that's what they said... And as for Frankie the cruise director, he needs to go back to HSN at a 2.00am in the morning slot selling kitchenware to anyone who is drunk enough to use their credit card (Boop). Guest Services (Abandon Hope All Ye Who Enter Here) - Are you rude, obnoxious, un-empathetic, love blaming others and offer no assistance to anyone apart from using the all too familiar Carnival line, "It's your own fault", then get a job here. You will fit in perfectly. Personally I wouldn't allow these people to look after my cat. Still it made good entertainment. I didn't realize there were so many excuses for incompetence. Ask for Ivanka, and have the ultimate experience in Serbian Customer Service - It's a hoot. Horiatio's Lido Cafe - Yep the one arm chef put his telescope to his blind eye and declared "I see no hordes of hungry passengers" This place should be condemned. Imagine a herd of hungry bison stampeding around the deck, pushing and shoving and loading enormous amounts of food (and I use that term loosely) on their plates so they can feed their hungry offspring. That's breakfast. As soon as they dole out the slop, the unwashed masses come charging. Belize is in the top ten countries of the world for homicide and the 41% of the people live below the poverty line, and it was still a more pleasant and safer experience to eat there rather than this gutter boat. Bacchus Dining Room - OMG Looks like this place was decorated by 'Ester Extraordinaire' on crack. What a horrendous assault on the eyeballs. I had to take pictures and send them to my friends all over the world -They'll still be laughing when we have the second coming of Christ!. Look I thought, decent food, a decent menu, something that tastes better then licking the mould off my shower curtain. Unfortunately duped again. Small gelatinous cold blobs on a plate. A very long wait between blobs and the usual suspects trying to ruin a hopefully peaceful dinner by shoving overpriced alcohol shots down your throat and endless photographers trying to make a quick buck by snapping photographs every 5 minutes. Looks like it's back to Horatio's to wade among the bison and wait for a crusty pizza (again) without parmesan cheese because "We don't have any" Drinks Package - Don't bother, there's only so many ways to flavour water these days. That won't stop waiters trying to push cocktails down your throat every five minutes even when you don't drink or clearly look underage. Yes folks I seen it happen on several occasions and waiters do accept cash from teens. Entertainment - There was the sound of cats fighting with baboons in the Atrium one day - Found out this was the string section trying to hash out something that a first grade high school band could perform better. Or maybe they were practicing "Abide with me" for when the ship goes down. Cabin Staff - Don't let the maid into your cabin. By don't I mean 'barricade the door' because even when you shout, "I'm in the shower" "I'm naked" "Don't come in" several times she will still keep knocking then use her pass key to break in anyway. I swear she puts an extra layer of filth around the shower everytime she comes in. Dr Frankenstein's Nite-club - Went there once, left after the first fight/riot and decided not to come back for the rest of the entertainment. Maybe I should have stayed and placed bets. I did see a lady who resembled something like a small moose, who seemed to be winning. Would probably have had better odds than the rigged casino. High points - Getting off the boat and away from Carnival for the few hours each day that we could. Knowing that even if we built a small raft and paddled to Cuba nothing could ever be as bad as this cruise again. After all the only way from rock bottom is up. Low points - Anything to do with Carnival or the 'ship of the damned' called Miracle. Getting 2 bags destroyed by giving them to the porters, having stuff stolen from our luggage, having stuff stolen from our cabin. Being blamed for everything that was out if our control. My Advice - Stay away from Carnival. I won't hold my breath waiting for any form of compensation. This company doesn't care what happens. They only care about how much money they can fraudulently gain from your wallet without fear of repercussion or reprisal. If one person reads this and decides not to spend their hard earned money with them I will feel happy I have helped someone avoid the misery that lies before them if they sail this gutter boat with this gutter company.

Poor Health Inspection- 77. Supposed to sail out June 4, 2020 for a Senior Trip Cruise out of Mobile, AL. One month after putting down a deposit, health inspection is all over the news with a failing score of 77. Brown water coming out of the faucets, slimy film on the top of the pool, no sneeze guards on the buffet. We decide to cancel. They won't refund because "they will fix it." Ok who wants to sail to the middle of the ocean on a boat where the people running it do not give a crap how nasty the boat is? It was $200. It may not seem like much. I am a single mom. I can't afford to just throw $200 out the window. So thanks for nothing Carnival and your nasty health rating.