Carnival Cruise LineReviews of carnival.com

I wish I had read the reviews about AON before purchasing this insurance. I purchased this insurance as part of my package with Carnival. I would have never purchased this insurance if I had read these reviews.. We were totally ripped off. I purchased "trip cancellation insurance." Due to Covid-19, our trip was cancelled. I submitted my claim . It took several months to respond to us declining payment. I resubmitted for review and was denied again. It's unfortunate that this company is still allowed to do business. I will contact Carnival in hopes that they will stop recommending this company. Awful!! Totally take advantage of you.

This is on the customer service end only. I called and it said it would be a 15 minute wait and asked if I wanted a call back. I said yes. I waited 30 mins and they called back, automated again. I waited another 30 minutes for the call to take place while listening to elevator music. Awful service.

For our 50th wedding anniversary, I booked a cruise on the Carnival Radiance (through Cabin Clearance Store), which was scheduled to leave Barcelona May 30, 2020.It was paid in full in October 2019. The ship was being built in Barcelona and due to the virus was not ready to sail. So in March Carnival cancelled the cruise. We waited patiently for our refund while calling Carnival and our booking agent. Unfortunately both Carnival and the booking agent had very little to offer, with the exception of polite soldiers who gave excuses but had no answers. I finally contacted my credit card company which has started the process of returning the money I paid and Carnival owes. The fact that the cruise was cancelled in March and a full refund was requested at that time, there is no excuse that a refund has not been issued. This is no way a business should be run if they want to keep customers! This experience has left a bitter taste in my mouth and although I have previously sailed with Carnival, I will not do business with Carnival again. It is apparent, that Carnival has no regard for their guest or outside agents that book cruises for them.

I would not advise anyone booking a carnival cruise as if there is a problem and your cruise gets cancelled they are not are delinquent in refunding money and will not do anything to rectify their problem. Our cruise was to Europe at the end of May and Carnival cancelled in March and we requested a full refund at the time and filled out the form as requested. Neither the travel agency that I booked through or myself can get anywhere with carnival. I had to file a dispute with my credit card companies as Carnival is not a reputable company to do business with. I would not recommend you to anyone.

We were also on cruise R003, and told full refund would be given. Contacted company several times but still no refund given. Could not fault how we were dealt with on the very short bit of the holiday we had but customer service is disgraceful

If I could give it less than one star add would booked a trip for the family 1st vacation on about to Cozumel Mexico was told that it is cancel so we opted to get the refund so that we could do something with our children before they go to school because carnival doesn't have anything going out before then got the re find full refined told me it's gotta be 7 to 10 days I waited 7 and 10 days and guess what no money so I called back and the lady had the audacity to tell me that nobody is working everything is closed and it could be up to 90 days are you kidding me so I can't take my children on vacation that we have saved for because you all are doing refunds right now I need somebody to contact me about this and make that refund appear backward supposed to be or my next steps will be with a lawyer I don't remember my booking number but my name is lejeune sweet you should be able to look it up that way

tedrrible way to treat loyal customers, we were on curtailed cruise R003 we were given a letter from the captain saying full refund in 10-12 days from 11/03/20 then it became 25 days then 35 day then 60 days and still no refund! not even an email to explain anything!

Our cruise was cancelled due to covid-19 by Carnival. I submitted the online form for a full refund and I have called them on 3 occasions and have yet to get our refund! Booking #F78TF9, sail date was 4/12/20-4/19/20 out of New Orleans. I guess it is going to take legal action in order to receive it ! It's such a disappointment being a platinum card holder from a once dependable company! DK