Carnival Cruise LineReviews of carnival.com

Carnival canceled my cruise and job my children out of their Christmas gift which was the cruise and didn’t care about us at all

Long review About very pour customer service. Does not want my business . We have sailed on carnival many time over the years But will not any more. Long story short first cruise we had to cancel do to covid not a big issue thought it might happen. They promised us a credit for future cruise. got ready to book cruise. Had two people in our party that did not feel safe with new Covid variant so wanted to cancel them off. Keep in mind port of new Orlando just had a ship that come in with 17 Covid cases. So we call our represent Eve to make changes. She was not in so we talked to Ronnie. Though everything was taken care of. Was going to credit us back some money for future cruise all good. Week if cruise we look at our reservation an they still have all of us book including the two we canceled. Called left voicemail for Ronnie he never called back called again left voicemail for Ronnie then got call back from Eve. Very very rude keep telling that Ronnie always follow thought with what he says an that we were laying. Then tied to tell us we owe another $1600 for canceling the two off the cruise. Will never go on carnival again. And anyone that talks to Ronnie better record there calls. Very bad service guess another cruise line will get my future business

If I could give 0 stars I would, cancelled my cruise with no notice because my daughter who is ONE and legally can not be vaccinated. Was told it could take up to 90 days for a refund. I booked for 5 people, excursions and room amenities. I will never book with carnival again.

I purchased two cruise tickets and two excursions for my daughter and I leaving out of Galvaston, TX for a 5 day cruise. My daughter and I are both vaccinated but the other family we were going with had a child too young for vaccinating. We were all excited to go on the cruise and then last Tuesday, Oct 26th, 2021, I get a call from my friend stating all of our reservations were cancelled. I called to confirm this was the case as I had not received notification…after 20 minutes of waiting they confirmed it was cancelled. I asked about getting my refund and they stated they didn’t know how long it would take but not to call back. 24 hours later I received the official cancellation notice. It has now been 8 days since they cancelled my trip and no refund. My bank has not been able to get in contact with anyone from Carnival. Do not waste your money. Find another cruise line.

I wish I can give them 0 star. They hold my money for 3 months to say that kids without vaccine are ineligible. If there is process to sue please help me. Bad business

I am very very disappointed in carnival. THEY ARW DISORGANIZED, AND SOMEONE HAS DROPPED THE BALL AND IM PATING FOR IT. CARNUVAL CANCELLED MY TRIP BECAUSE ALTHOUGH I WILL BE FULLY VACCINATED I WAS TOLD IM NOT VACCINATED IF IT HASNT BEEN A FULL 14 DAYS AFTER THE SECOND DOSAGE. IF CARNIVAL WAS AWARE OF THIS INFORMATION AS I WAS TOLD BY MS.GUDRUN THEN WHY WAS THIS NOT STATED BEFORE MY BOOKING OR RIFHT AFTER. I booked my trip on June 14, 2021 ON CARNIVAL HORIZON CRUISE 6 DAYS INTHE CARRIBEAN. We were suppose to be sailing to mexico, jamacia, and Grand cayman. Carnival changed our destination to Dominican republic and the bahamas. I did not recieve any email in regards to this change. Then carnival sends an email on September 15, 2021 stating in order to board unvaccinated people need a 72 hour covid test and vaccinated people need a 24hour covid test. Cool!!! Noone from carnival says a anything about people who are unvaccinated( didnt recieve any vaccine pfizer, Moderna, or J&J)cannot board. They also did not state that people who are "Vaccinated" (received both dosages) cannot board the ship. On october 8, 2021 they send out these attestation surveys asking people are the going to be fully vaccinated at least a full14 days prior to sailing. Still noone said anything about cancelling the trip about people who are "vaccinated" or unvaccinated could not board. I recieve a email october 19, 2021at 7:08pm in my junk mail (2 and a half weeks before this ship boards) stating that they are cancelling my trip that i paid for in full and also booked flights and hotel stays for. I called early the next morning. And spoke with supervisor Ms.Gudrun who tells me im denied because i will not be considered fully vaccinated although I recieve my last dosage OCTOBER 28, 2021 which is 11 days before boarding. They have reached the number of unvaccinated people that they will allow on this trip. She said even if i recieved the 2nd dosage 11 days before boarding im not considered vaccinated so im trying to figure out what am i considered. Am i considered midway vaccinated like i dont UNDERSTAND!!!!!. CARNIVAL CRUISE LINE HAS MADE MY FIRST time booking a cruise theeeeeeeeeee worst! They had multiple opportunities to let people know that if tgey are not fully vaccinated at 14 days they are considered unvaccinated and cannot board. It is not fair that i spent my hard earn money, and time to book this cruise my first ever just for them to tell me they canceled my trip two weeks before boarding. THAT IS UNFAIR!!! IM VERY DISAPPOINTED!!! I HAVE TWO CHILDREN UNDER 2 YEARS OLD I WORK VERY HARD AND I DESERVED THIS GETAWAY. IT IS LITERALLY UNFAIR!!! THESE PEOPLE ARE UNORGANIZED AND NOW I MUST SUFFER!! MY SISTER HAS TO GO ON A CRUISE ALONEEEE!!! FOR 6 DAYS. SHES NEVER BEEN ON ONE AS WELL. I WILL BE WRITING REVIEWS ON EVERY PLATFORM. IM PISSED OFF I WASTED TONS OF MONEY!! PISSED OFF AND NOONE CARES!!!!!!! Curtice Battle

Worst customer service ever. I called Oct 7 to inquire about fees to cancel my cruise. Was told as long as I cancelled by October 27 I would get a full refund. We do not want to cruise if we have to be vaccinated. I called back on the 12th to cancel got a rude woman who said I had to pay cancellation fees. I asked to talk to supervisor and was ignored. Will never sail with them

Called ahead of time and asked what the last eat date to receive the vaccine would be acceptable, had a Covid test and proof of vaccination the.n Was charged $150 for another Covid test because the vaccine was received exactly 14 days prior to boarding. Terrible experience and will never travel carnival again