Carnival Cruise LineReviews of carnival.com

I booked a cruise on Carnival Mardi-Gras and I think they should rename to Nickel and Dime cruise line. They charge over 12 dollars a day for water and soda. You have to pay for wi-fi, three different tiers . The drink package is over 700.00 and my wife doesnt drink so it was going to cost Me over 1400.00 because she had to buy it also because we were cruising together. They probably charge you a fee for every time you flush the toilet. I canceled the cruise and they cheated me out of 500.00 dollars even after changing the itinerary. Never again!!!

Just returned from my 3 day cruise to the Bahamas aboard Carnival Liberty. Was the absolute worst. The app is total bulls**t. Does not provide you with pertinent information or hidden fees before purchasing your cruise package. We were hit with a $68 fee to park or vehicle. We were only offered unsweetened tea, and unsweetened lemonade along with water with our meals. I can understand paying for alcohol…but soda? The formal sit down dinner was an absolute joke. The portions were ridiculously small and underseasoned. The buffet had the same options nearly every damn day. And on that last day…they just didn’t care about quality at all. The entertainment sucked big time. Most guests had to entertain themselves by either singing karaoke in a hot bar, or chilling at the pool. Had two comedians. They did good. Total chaos getting checked in. Poorly organized. Was charged another $13 per person per day for gratuity, even when you did nothing on the ship. Put on the lowest deck that smelled like sewage. If you were a budget cruiser, you were treated like a second class citizen.

I have not gone on my cruise yet. They changed ship(a bigger ship). Been booked for over a year. Got our rooms next door to our party. When rebooked we are on deck 4, deck 7 in front of ship and deck 7 in back of ship. The same cruise I booked is now 200.00 cheaper. I called, spent 5 hours, 43 minutes and 30 seconds , on hold and got hung up on. I canceled Hawaii cruise for 7. Can’t see how they can be in business.

This company has the worst Customer Service available. I literally tried calling different numbers oer six times, only to wait over 3 hours with no response. I finally hung up. I then tried calling the number that makes the first time reservations and they responded immediately, but were only able to make reservations, but not help with anything else. I finally called a number on one of their flyers and miraculously got through to a live person who was able to help me with Cancellations. They literally DO NOT have anyone responding to their phones for Customer Service! I will not be booking with them again.

I called the customer service number to ask questions before booking the crusie. The person I spoke to said that he did not have the answer and transfered me to another number. I have been waiting a hour for someone to answer. They must be doing very well and don't need my money

this review is on the Carnival Mardi Gras December 18th-26th sailing out of Port Canaveral. I writing to voice several complaints for the cruise I came from on Carnival Mardi Gras December 18th-26th. My first complaint is during the embarking phase, it was very unorganized, no one acted as if they knew the same thing. There was no social distancing even doing this process. When it was time for your staff to check me and my family paperwork it was a disastrous process. It took two people to check our paperwork and when it came time for them to see our test results, they gave me a hard time because my birthday was not on my test results (which nothing on your company website stated the birthday had to be on the paperwork) instead my doctor office put my medical record number on it. Mind you I have many forms of identification that verifies my birthday (driver's license, passport, passport card, vaccination card as well as my birthday is on both of my children’s birth certificates). Besides that, it shows the date the test was taken, time the test was taken, name of the facility, my name and the name of my doctor. The two ladies threaten me that I will not be able to board the ship with the rest of my family, my children started crying because they fear the worst that mommy would be able to go on their birthday cruise with them (my son birthday celebration on the 19th and my daughter on the 25th). We had to be escorted to this place and that place because the staff has no clear direction. Later it was blamed the staff is new and that’s why it's so much confusion. This is very unacceptable way to start a vacation. My second complaint is paying $150 to have my son tested the day of the cruise and the last day of cruise when you required him to be tested before we even get on the boat. What sense does it make to have them test, which no one told me about the results and come to find out after my family gets off the boat, we are all COVID POSITIVE!!!! We all came on the cruise negative!!! Explain this!!! The negligence on this ship or with this company is past unforgivable to jeopardize my children and my life by clearly letting someone pass through with this horrible virus. My third complaint is when you have children on board who cannot get off the boat unless it’s a “bubble tour” have more activities for them, the club wasn’t open for them, the arcade did not have enough age-appropriate games for smaller children, the build a bear workshop did not have enough slots for my children to have the opportunity to make a bear. I was very disappointed and feel like I wasted my money coming on this cruise. My 4th complaint is the food, it lacked seasoning and the portion size in the dining rooms was big enough for my 4-year-old to get full not an adult. I had to constantly order more food to just get satisfied/full. Most of the food was not even edible from the overdone potatoes to the super watery eggs and oatmeal, nasty sponge cake and the flies on the pastries and fruit. My 5th complaint is the children! yes children! (my now 13 yr. old witness) were vaping and fighting, also broke the ice cream machine and making a mess of everything. My last complaint is getting off the boat, still a freaking nightmare and no clear organization. Basically, letting people get off whenever they feel like it instead of letting people get off according to their floor to keep down overcrowding. Nowhere on the cruise they encourage social distancing, barely enforced people wearing masks. This entire experience with Carnival has been a nightmare...

I booked the Carnival Sunshine sailing to the Bahamas for Jan 2nd 2022. Being this our first cruise we were all excited but while going through all the steps necessary to complete the reservation we are having a real hard time to get anyone on Carnival to help. I requested the vaccine exemption for both of my children and so far only one of them has received approval. The other one is in a limbo: she has not been approved but has neither been denied, which makes me think we are at risk not being allowed on board and of losing our money anyways. I've been calling them for one whole week and they don't answer any damn calls. Right now I've been on hold with their voice machine for 2:22:58 and counting. Will update as this progresses.

We couldn't get off the boat bc they failed to tell us if we didn't have our vaccinations for a little one we couldn't step on to the Bahamas. All they said was If we had test negative then it was OK to board and do whatever. We brought this up to customer services and they said it was in the writing we failed to read. True...along with hundreds of other people on board. They failed to mention this only to take our money. They swindled our money. I will never sail with them again. Had they mentioned it before I would have gotten the vaccine before boarding.