Carnival Cruise LineReviews of carnival.com

We were denied entry at Long Beach today because my two-year-old grandson didn’t have an exemption. We even had negative test results for him. After asking twice for a supervisor, we were then told “now it’s 10 minutes too late to get the 7-year-old’s antigen test” and there would be no refunds. Very shady. Feels like theft to us since their website clearly states that exemptions are not required for two-year-olds

Carnival Sunshine. The worst thing about the cruise was the food so I thought. The buffet was absolutely scary. I was unable to identify most of the items. I would have to read what it was. Then it was suspect. Food was all over the place. What little I did taste was just awful. No flavor and usually overcooked. The dining room food was more of the same. Just pure garbage. There were no table cloths on the table. The service took way to long. Just to place your order too at least 20 minutes. Than they would serve you undercooked bread that was chewy and raw. The guys burger section was pure slop. The 10th outside deck was absolutely disgusting. Filthy dirty. To end this awful cruise I caught COVID. I tested negative to go on the ship and came off positive. I will never ever use Carnival again. It’s pure garbage.

Hello our booking numbers are Z18RD2, Z18RK2,Z18QL7 Cruise ship: Spendor We were on our way to the port in Seattle Washington and we are from Sacramento CA and our car broke down on the side on the freeway in Oregon and stuck for 2 hrs on I-5. Also we were 10 minutes away from the pier where we were suppose to dock and I had called around 2pm to find out if they would wait that we were almost there and they told me no that the captain said he was leaving at 4pm well we drove around and at 420 the ties were still on the Cruise ship Also My Sister is almost diamond status and this would of been her 23rd cruise and we would like to know if there is any way we could get a refund or put on another cruise because this cruise cost us close to 7400 dollars. Thank you

We were booked on the Carnival Freedom for June 6, 2022. This cruise was canceled due to the fire on the Freedom. A full refund was processed, but we received a cruise credit on top of the refund. We have been trying to redeem the credit for two hours and they are denying they offered us the credit (despite having an e-mail and offering to forward them to the e-mail). One agent hung up on us and the other agent has no idea what to do. This has been an awful experience. We have used other cruise lines but thought we would try Carnival for the great deal we found. You get what you pay for. This is the Spirit Airline of the seas.

Some of the yoghurts in the breakfast buffet were on the counter. I took one and when I opened it, it was mouldy. I took another, mouldy. It was a huge lump of blue mould. Mistakes happen (albeit a really bad one), but the WAY in which is was handled was awful. I took the yoghurt to Antonio, a tall white guy with a bald head in the Lido deck 9. He was so irate, saying 'what am i supposed to do, check them all? They are all sealed'. I SAID YES. CHECK THEM ALL AND REMOVE THEM. Unbelievable! I am a chef and coming from a food hygiene background, this is devastating. I took a video if you want to see it. It's honestly unbelievable. Day 2, 3 and 4 of the cruise the water from our faucet and shower was yellow. I raised the issue with guest services and they resolved it, but my wife and I were brushing our teeth with that water as assumed it was a chemical until we noticed it was only our room. Totally disgusting!!!! The thermostat also wasnt working in our room also, we couldnt use the AC or heater. The window was dirty in our room so on our Alaska cruise, we couldnt take pictures of the scenery from the room The whole Canada on the itinerary seemed a kinda weird. We arrived an hour later. Arriving into Canada 45mins late didnt help. I dont think 2-3 hours in canada when most things are closed is worth it at all. I would rather see another place in the daytime or just not bother. My problem is that I told Carnival all these issues in my survey and asked for a response. Its been WEEKS now and NOBODY got back to me, so I came here. It's jsut a total joke. Now they have my money, they are gone. It's a fly by night operation. Before the cruise, EVERYBODY was willing to help.

The reason I gave them one star will be told at the end of this review. I asked for a private table for me and my wife. I was never accommodated for my request for the 5 day cruise out of Tampa, Florida on May 21 2022. I would like to include, I am a platinum member. But the reason for the one star is during our stay. I found a dirty pair of men's underwear. With COVID-19 and the re-opening of the cruises industry. No excuses for dirty underwear left in a room

We booked a cruise with carnival cruises as it had a great itinerary, sailed from the UK (so no flying involved) and it seemed like a family fun ship. We also met all of the coronavirus restrictions required. All of our family were double vaccinated and three of us had the booster. This met all the requirements. However, one week after fully paying for our cruise (over £6000), they change their definition of fully vaccinated to insist that all parties had a booster. This creates a problem because in the UK any child over the age of 12 and under the age of 16 cannot get a booster jab. Now hearing lies the problem we are down by large amount of money we no longer fulfil the coronavirus requirements for the cruise line, and carnival cruise are no longer letting us go on the cruise. Not only that but they are holding onto our money saying we’ll get it back eventually minus the £700 deposit which they are keeping because they change their rules after we had paid. This cruise line is disgusting and very prejudiced towards the UK considering we are sailing from the UK. Especially towards those with teenage children.

In March of 2022, our family took our first cruise with Carnival aboard the Glory. The cruise was around my husband's birthday, so I purchased the birthday package for him. At first, Carnival said they didn't have a record of the purchase, then four days later, they said they didn't have the resources to fulfill the package - a birthday cake, gifts, and decorations. Um, okay. Our bags arrived late in the evening on embarkation day, and, unfortunately, one of our Hartmann brand bags, which is not cheap, arrived at our cabin crushed at the top. While aboard, the Carnival representative offered us a cheap bag as a replacement which we politely declined. The rep said he would forward the information to corporate to compensate us. After months of dodging our calls and emails, Carnival powers-that-be changed their mind, saying they would not pay us for the bag and telling us to file a travel insurance claim. Why not tell us that in the first place, Carnival? We did file eventually, and it remains unresolved. On top of everything, one executive at Carnival said he hopes they can "win back our confidence" to travel with them again. No, buddy, it's a no for us!