Carnival Cruise LineReviews of carnival.com

Decided to go on my first ever cruise with my daughter.Unfortunately having paid a £500 deposit circumstances changed.As the cruise is a year away all i wanted to do was to take a cruise a week or so later,at a time they could accomodate us.Being a frequent traveller i have found coming out of the pandemic everybody in the hotel,airline business is only too pleased to help if they can and start building a relationship.This lot are the complete opposite.I wanted another cruise,transfer the deposit(less an admin charge if you are greedy) and i will pay you the balance.I spent 2 hours over a 48 hour period telephoning a Miami customer service number that NOBODY ever answers.Eventually stumbled on to a UK number which was answered.The gentleman that answered listened,understood and said he didn't see a problem.He tried to transfer the deposit to the next cruise but said the system wouldn't let him.He said he would deal with it internally and get back to me by email.That was July!!!!His computer must be broken eh??If you want a laugh go on Facebook where there is a Carnival Cruise Line Chats Tips and Fun Page.They pretend it is run by Joe public but put any critical post on,no matter how honest and you are banned immediately.Sounds a bit desperate to me.Either way they have lost a new customer plus family plus friends.I hope they are busy and don't need me.I am waiting to be asked for the balance

I would not take the cruise again. It started off with waiting 4-5 hours just to get onto the ship. We were waiting hours past our boarding time in 88 degrees +, we had watched a couple people collapse from getting too hot. We had kids with us who got sick from being in the sun for hours on end, they didn’t offer water or shade while we were standing there in the heat either. To do anything on the cruise there was always a line we had to wait in, usually always around 20-30 minutes. The food gave us food poisoning and one of our kids got mold in their jello. Our refrigerator didn’t work in our room and their resolution was to just give us a bucket of ice to put in the fridge for the whole week. We had multiple crew members be absolutely rude to us. The only thing good about the cruise is the casino. That is the one thing we enjoyed.

Food is horrible, I’ve had better continental breakfast from a super 8 hotel! If you want to do any of the activities you may as well pack a lawn chair because you’ll be waiting in line. We waited over 3 hours in the heat to get on the ship past our boarding time. The rooms are tiny, bathrooms are tiny, our fridge didn’t work. Overall not worth it, the actives make it seem like fun but the lines for everything ruin it.

Hello, we were scheduled to sail on Carnival Dream September 24,2022. Booking# C8X9V9 we were in route to Port from Desoto Texas and was listening to the weather reports on the tracking of Hurricane Ian, which was on the same path as our Eastern Caribbean Cruise was to go!! The anxiety built up and we made the decision to turn around after driving all the way to Houston Texas {appx.252 miles each way} I would like to have a future Cruise Credit Issued for our 8-day Eastern Caribbean Cruise. that we were looking forward to going on, we take a Cruise every year at this time for my Husband Birthday and have never had this issue. Thanks for your consideration.

Here is your review: We are diamond club members and had many cruises with Royal Caribbean. On our seven days cruise on 8/28/22, the built-in numbered lock on our original old timer hard shell 31" Samsonite was broken and wouldn't open. The ship maintenance ( 3 men) tried to open it and broke the lock. They wrote the report to the Senior Guest Officer. The built-in lock can not be replaced, and the suitcase can not be locked anymore. The Senior Guest Service officer promised to refund our Visa $200. We signed the form. We didn't know we suppose to get a copy of the document, and we were NOT given one. $200 was never refunded. Royal Caribbean said that the Senior Guest Service officer did not type in the report about the $200 refund, and they will not compensate us or give a credit for our November 11 days cruise. Now we understand why he didn't give us the copy! We are very disappointed with Royal Caribbean's attitude toward the Diamond Club members. A/C in the cabin didn't work, so we kept the balcony door open. A/C should be checked before a new guest arrives. The bartenders at the end of the ship couldn't understand our English, and we couldn't understand their English. The buffet on the 16th floor had nice cooked minute steak, but 50% of it was not eatable meat. The bathroom doesn't have an exhaust fan. The electric triple outlet on the main table is too narrow, and we could plug in only two devices. Also, we purchased a polished sea shell. The ship security said that any sea shell was an illegal item and took it from us. We were so disappointed that we reserved our next 11 days cruise for November 2022 with another cruise line instead of Royal Caribbean. Our January 2023 and all future cruises will not be with the Royal Caribbean. cruisecritic.com. refused to publish the review! They said it has vulgarity. Does it?!

My INFANT got sick on board, we’re thinking from the terrible food choices available in both our designated restaurant and the buffets. We called the on board medical center and received no answer. After several calls to different extensions we went down to guest services and were sent to the medical center. They immediately said, “the visit will cost $150 which will cover check up and medicine”. This is definitely understandable, but talk about a lack of EMPATHY. We asked if we could disembark early so that we can rush to the hospital (baby had a high fever at this point and wouldn’t stop throwing up and having diarrhea), and we were told we could. We get our bags and rush to the elevators to find very long lines. I told the attendant directing the area we had a medical emergency and had to get off the ship, to which she basically shrugged and walked away!!! Afterwards we get to the priority disembark waiting area and wait. The lady there was so sweet and genuinely concerned, seeing that I was in tears. She let us go first. This is where Prahlad, Maria, and Trisha stopped us for an outstanding balance. We quickly said we had a medical emergency and had to get off board. We let them know to charge the card on file. At this point they basically body blocked us from getting off board, and very SLOWLY assisted other guests and told us to wait out turn. I HAVE A SICK INFANT WHO THE DOCTOR SAID SHOULD GET OFF BOATD IMMEDIATELY AND THEY WERE STOPPING ME FOR A CHARGE! What is the purpose of having a card on file??? What is the purpose of visiting guest services to make sure we’re paid the night before???? What is the purpose of receiving a final folio stating everything was taken care of??? At this point I’m livid and in tears. What’s even worse is that we cooperated, waited for the VERY SLOW, UNEMPATHETIC TRISHA to finish with other guests, paid our balance with the card that was already on file, received a receipt, and were then trying to walk out, only to get body blocked AGAIN by Prahlad. He and Trish slowly exchange words, while again we just WAIT THERE WITH OUR SICK INFANT CHILD. Needless to say the lack of empathy was shocking and disturbing. We aren’t thieves and we weren’t skipping out on our bill. We were simply trying to get our infant the medical attention he needed. I have photos and videos of the entire situation and will be suing should anything happen to my baby, God forbid. DO NOT CEUISE CARNIVAL!!!!

This was my first cruise. I anticipated a wonderful experience after purchasing the WI-FI AND CHEERS package. Cleanliness is essential for me. It’s still Covid along with several other viruses from all over the world. My expectation was at minimum my room WITH THE BALCONY, would have been cleaned thoroughly and sanitized. Neither had been done. 1. My sheets had stains, pubic hair, and makeup on the pillow cases. House keeping came in, acknowledged and apologized. 2. I go to wash my face and brush my teeth, the sink had dried toothpaste with used face rags hanging. The face rags had makeup on both the towels and rags. House keeping came and apologized and brought new towels and rags. 3. I go to take a shower, there was dried urine running down the wall of the shower. At this point an apology is unacceptable. NOTHING had been cleaned and i was expected to relax in someone else’s dirt, even through the bed was made and the mat laid across the bed was an indication of “welcome to a clean room”. I planned to stay and enjoy myself, it was impossible when i couldn’t think about resting comfortably because of the filth, the lack of consideration for traveling guest and the unmet expectation to protect me from air born illness. I’m disappointed. I went against the advice of others…and decided to book carnival. I Regret.. Carnival then replied with an apology. No refund. A 50.00 credit toward my next travel with them. Who’d consider traveling with them again? No compensation. I didn’t post pics. I requested an escalation and it was refused. TRACI O.

I had to recently had to cancel a cruise. I had the Vacation Travel Insurance, so the insurance company is covering the cancellation penalties, & I will be able to use that reimbursement as a cruise credit. This 1-star rating is only for the RESOLUTION DEPT, especially Sonya. Every time that I have called the Resolution Dept., they all tell me something different. What I found to be very unprofessional, is that Sonya tried to present herself as a supervisor. The previous dept. had already told me that she was a representative. So I again, asked to speak to a supervisor, she said that only 1 was available, & couldn’t help me. She then lied, & stated that the dept. that handles the cruise credits, was closed. She kept over-talking me, & was very rude & combative. I even told that I was going to give her a bad review. She didn’t care, she kept on going. I told her that we have been with Carnival for over 22 years. Is this how you treat a long-time customer? We love Carnival, just not the Resolution Dept.