Carnival Cruise LineReviews of carnival.com

This was our 9th cruise with Carnival. It was to be a family Christmas cruise of 12. Right at the beginning they switched the newer ship we were booked on to an older ship and our rooms that were side by side rooms with verandas were all moved around. We got insurance on everyone if anything would go wrong. Three could not make it due to flights being cancelled due to bad weather. The rest of us due to cancelled flights from Iowa had to drive in 3 rental cars to Texas to meet our adjoining flight there to go to Miami where the cruise took off from. They lost all our luggage. One did not get his back for a whole month. Two did not get their luggage back till we were in Miami to get on the plane to go back home. The others got theirs back on day 4 of the cruise. So we had to buy supplies and clothes. This was the worst cruise we have been on. Service was way down. For instance they used to go around asking if u would like to order a drink. We would have to stand in a long line to get a drink. Our dinner table waiters had to wait on other tables so just to give our orders or get our food were often late. No personal service like other cruises. Trying to get any money back was unbelievable. We had to book American airlines through Carnival and got nowhere in getting money back. Carnival gave the most flimsy excuses not to give money back. The small amount we got back was mainly cause of luggage and we had to buy clothes and supplies anyway. It was mentioned they might give a discount on our next cruise but never heard about that again. Besides I will never go on another Carnival cruise again!!

I booked a cruise for the wrong time, when I realized it was the wrong time I rebooked for the right time and called. I was told it was not refundable, which upset me as it was the same week for both bookings. I've sailed with Carnival for more then 10 cruises, you'd think I have some grace.

Cruise was great until we disembarked in Brisbane and realised yesterday that we have been charged twice for our onboard expenses. We rang our bank who said to contact Carnival. We contacted Carnival who Initially said contact your bank and then gave us an email address to send our complaint to. We are not rich and are still waiting for a satisfactory conclusion to this which Carnival said could take up to 45 days.

Horrible experience. My husband and I took ourselves and our two children on our very first cruise . the day we get on the ship and are settling in, I noticed the carpet was soaked. Immediately called customer service . They sent someone to extract it and they put a fan on it (where they unplugged my fridge and we had to listen to the industrial fan all night). Next morning , unplug the fan , go out and about come back, floor soaked again. Repeat same thing from first complaint . Called three times in one day complaining - they do nothing to fix the issue just keep band aiding it instead of figuring out the source . THREE out of four days we had soaked carpet we couldn’t even walk on. Water, soda and beer we couldn’t drink bc they kept unplugging our fridge . They offer the day before departure to move our room. Insane . We paid a lot of money for a room with soaking wet floors and not being able to utilize our fridge & sleepless nights bc of a loud fan. I’ve emailed customer service twice with no response . NEVER AGAIN WILL I CRUISE CARNIVAL

From the beggining, where do I start?!!   I called for a quote for the Horizon cruise on May 13th, 2023.  When I called, her first question to me was what state am I in (keep that in mind).  I went over all the details that was needed to book and asked for the full price of everything included (fees, taxes etc with insurance to help me determine whether on not I wanted to book this or keep the vacation I had already scheduled just 3 weeks prior).  She told me for the room I picked, the price was 3118.40 for everything, including port fees, insurance and gratuity and so with at info, I booked.  I then repeated myself with the rep to double checked that the price was for everything including port fees/taxes, gratuity and insurance.  She said yes so then she booked me and took my credit card info and it went threw.  THEN, AFTERWARDS.. she said "oops, you can't get insurance in NYS".  That was pretty upsetting for the simple fact that my husband has a nasty case of lyme and it can flare up at anytime.  So I later found out that instead of taking it off and reimbursing me for it, I was rebooked under the same account/reservation for the same amount but my gratuity and insurance were no longer included.  That is a problem!  I tried addressing it before departure but then ended up having to pay gratuity again.  The supervisor I talked to said they would address it with the rep that I spoke and booked with but won't do anything for me....seriously?!?!?!  Thats a real problem!!! *The next big problem:  I ordered your wifi service along with my own service carrier (ATT) for on and off the ship for international calling (ATT said they sometimes have bad service on the boat due to lack of towers in international waters so thats why I added your wifi too).  I paid over 400 for all that.  I had a 10 year old at home staying with my very elderly parents (one of which has dementia) so it was imperative that I was able to reach her and she was able to reach me!!!!!!!  So......when I boarded that ship, I went right to guest services.  After waiting in that long line, they stated that I did not purchase the wifi package before boarding...😠😤😠😤.  I gave her the name, date and time of the person I talked to through Carnival that I ordered it with (Osmarah on 5/4 @ 720pm  ).  They needed to "investigate" she said and I was unable to reach our daughter until late that night.  Unacceptable!!!!!!  My daughter was so scared we would drown like the titanic and I was so worried everything was ok with her and my again, very elderly parents but we were unable to use a package I had purchased in advance, why?????🤨😠.  Separate from that, my neice ordered your drink package in advance too but they fought with her on that as well stating she didn't purchase it prior and she did!!!  Whats wrong with everyone there????? *Next, I checked into our stateroom around 1pm.  I was still very upset I couldn't reach my daughter at that time and tried readdressing it with guest services over the phone but we were on hold 15-20 minutes and it would just hang up on us everytume we tried.  We kept trying and it would still hang up on us after the same length of time.  This continued for quite some time..  As I continued to try getting ahold of your GS department, I put the phone on speaker so I could at least do my usual wipedown.  (I always give everything a quick lysol wipedown wherever we go..hotel or anywhere...its the nurse in me).  So I started wiping the doorknobs etc.  Then I went in the bathroom...I first wiped the sink counter.  There was pubic hair and mustache trimmings on it...gross (you didn't see it up against the blue counter but saw it clearly on my lysol wipes.  At this point, I was beyond disgusted.  I was then ready to move on to the toilet.  I lifted the lid and was appalled.  There was a drop of blood, poop on the backside of the lid and hair all on the toilet rim.  I was so unbelievably angry at this time.  I just started to wipe and just then the attendant knocked on the door to introduce himself.  At this point, I had already wiped the blood but not the poo or hair yet.  He witnessed it.  I was pretty disgusted and at this point, regretting my decision to book this trip! When I finally reached guest services about what all transpired up to this point, I got a "sorry".  "Did they reclean your bathroom," is all they asked.  Im sorry, that doesn't cut it.  Seriously, were the sheets ever even changed???  Oh, I have more about the room at the end of this loooong story with pictures to prove it!  Hang on to your seats, there's more.. Won't let me write much more in this review. We had a serious medical issue at night and they were unavailable after hours with no functioning phone in our stateroom for 10 days..yes, they were aware. How incredibly dangerous. Id explain more but I'm running out of room😢 On departure day, we found a bunch of pills under our bed that we ID'd as oxycodone, BP meds lasix.😠

We took a cruise on Carnival Mardi Gras. It was aweful! The food was terrible, the elevators were very very slow, the staff was rude. We ate breakfast at Palm Restaurant and I ordered oatmeal. There were bugs in the nuts and raisins & I took a video of the bugs crawling in my food. The table next to me was grossed out. I notified the restaurant and they took a copy of my video. I never heard anything. I even told Jackie (cruise director) & showed him the video, Still I heard nothing. This is so disgusting! I wanted to attach a copy of my videos to this review so everyone can see.

I booked cruise on Carnival on Nov. 25, 2023 from LA to Mexico. They cancel the cruise due to issue with the ship which is understandable. They offer to reimbursement of air fare cancellation.When I sent in my document, they deny my airfare cancellation reimbursement saying I use E-Credit to pay for the airfare. I bought E-Airlines Gift Card with my credit card from Costco. But Carnival just denies it without any written policy. Even with written policy, such policy is illegal as they just simply deny consumer right.

Non application of share holder’s benefits. I have a pre booked and fully paid cruse coming up in 3 weeks. I have submitted all the documents to prove my ownership of shares yet the shareholders benefit of on board spending has not yet been applied.