Carnival Cruise LineReviews of carnival.com

Departure terminal port information not provided, had to call customer care multiple times, even after calling multiple times, they were not avle to tell to which port we need to go to board the ship. We called just 2hrs before our selected boarding time, still customer care was not able to tell us the port terminal from where ship departs, we had to roam around with our 4 bigger bags to figure out ourself which was teh departure terminal. Then Pixels gallery photo cost is too too much for a single photo, they are stealing away money from customers by showing them their good edited photos. jsut for one printout of portrait photo they were charging, $22. which doesnt include the digital copy of the photo & we need to pay $10 if u want digital copy on top of $22 for one photo click, so total we end up paying $32+taxes if we want to buy digital + physical copy & they are not giving oly digital copy, they were telling tehy will giv e digital copy only if we buy the physical copy also. Also they were threting us that if we dont buy soon teh prices wud go up once we reach miami port as we have to pay taxes on top of it. They were soo money minded that trying to steal money where ever they can.

So I sent a complaint in April 16. I’m finally heard back from employee. Nefertiti Who of course could do anything. So we went on a 10 Day Cruise Ave., New York on the Venetia worship ever I’ll go back to Baltimore. Never had these issues on the Pride or the Legend. People snuck weeded onto the ship. We had to smell it all over the ship the entire cruise we told several security people of course they do nothing waiters were not outgoing like on the other ships hardly ever talk to you didn’t joke around with you. Nothing the food on that ship is absolutely terrible, and in the dining room terrible. The only person that was nice on that ship was our room attendant. He talked to us, made a point to talk to us. Everybody else very very rude staff in the Lido deck at the buffet. We’re not motivated the tables you walk in there and during lunch and just stand around or take a good old time and clean the tables and crew at night time very very rude. I asked for something and the ignored me and my husband was a Witness , and he saw them laughing at me. The dinner crew on the buffet line don’t keep it clean. There was food laying everywhere. It was dirty and disgusting. I’ve been through three hurricanes and at least on the other ships if you go down to the main lobby, you don’t feel the shaking, but we had high winds down by grand Turk, and it didn’t matter where you went on this ship you could feel the rocking bad Next worst complaint was I’m sitting there at lunch on a Saturday had a bowl of fruit sitting in front of me next thing I know I see this arm come in from the right and this girl one of the servers goes and takes my bowl that I was still eating and didn’t ask me if I was done. Just grabbed the bowl I said now wait I’m not done with that. She goes to put it back down. I said no you take it. You put your dirty hands on it I’ll go get another one. She says you want me to go get you one I said no no I have clean hands. I’ll go get my own. Told management and of course they do nothing and I spoke to guest services. Of course they can’t do anything. We’ve heard people like I said complain the entire cruise about this one. I do not recommend this ship. This ship is not a true carnival ship. They do not follow carnival standards.

I wish I could give them a zero or minus rating but unfortunately there is no option for that and I had to give them 1 star. The people who work here are the worst xenophobic I have ever seen in my life. They are also a thief. They stole my hard-earned $2000 and did not let me board the ship. To be honest there was no good reason to deny my boarding. I will take legal action against them but I am facing a lot of unnecessary hassle for no reason. I could easily avoid that by choosing Royal Caribbean instead. Please please do not ever think about going to this Cruise line.

I booked a cruise online and paid for the whole cruise at that time. Never was I advied that I had a deposit that was going to be charged. Also was told that I have up to September 2024 to cancel. After that, if I canceled my trip, I would get a fee. So after talking with my sister, she wasn't going to be able to go. So I canceled the cruise well before September. When they refunded my payment, they stated that they where going to deduct a deposit fee. I called several times to get a refund and they still will not refund me the deposit. Carival lost a customer for life over it. The sad part about all this is that it's only 100.00.

We sailed on Carnival Elation to the Bahamas and felt it was an incredibly chaotic experience. There was something wrong with the boat which delayed our departure time and ended up canceling one of our port visits. Communication was very confusing and disjointed. Our morning in Nassau, our catamaran and snorkeling excursion was cancelled due to "not enough interest." When we arrived at the information desk we saw a long line of people who received the same message. Come to find out the cruise actually meant to say it was cancelled due to weather. We booked a dolphin excursion instead. As we got off the boat we learned the dolphin excursion was cancelled and same man who minutes before had sold us the dolphin excursion got us to book a swimming with the pigs excursion. We got on a small boat, arrived at the island, and learned the pig excursion was cancelled but we were trapped on the island for the next four hours. As soon as we arrived back on the cruise ship they informed us the second excursion was also cancelled. Overall incredibly poor communication and customer service. Nothing was done to assist besides a $100 cruise credit per stateroom not passenger. I felt very disappointed with this use of half my vacation days for the year and very disappointed in the response from carnival. I would not recommend carnival to anyone.

Had issues with our room location on the ship as we were located right below the kitchen. The noise from this was insane. Was Kept up all night throughout the cruise so we enjoyed very little sleep on our vacation. Additionally, we had hundreds of dollars in mysterious charges on our bill. We tried to call carnival to discuss our experiences over 20 times and it’s literally IMPOSSIBLE to speak to anyone on the phone who can help you. It’s been 4 months since we sailed and we’ve emailed probably a half dozen times or more and called 20+ times and no one has ever even got back in contact with our family. If you call the phone number to discuss an issue, it’s literally impossible to get someone on the line to help. However if you tell them you are considering spending your money, you’ll literally have someone on the line in seconds. Quite honestly, that really describes what appears to be the values of their company. They will take your money, but when it comes to actually CARING for their customer, they could care less. Truly horrible customer service

My first and last time on a cruise with Carnival. Apart from the boat and food etc being very average, the staff were shocking. I booked two rooms and my kids (who were in one room) decided to leave the cruise in Sydney. Upon boarding after our day trip they gave my room to other passengers without even asking me. I booked and paid for that room, along with internet etc for the entire trip. The customer service staff both on and off the boat are shocking.

I am disgusted with how Carnival treated some friends of ours. They refused to let my friend on because her birth certificate was her original (which the team member checking us in said she accepts all the time). They were told they would be able to rebook or possibly get their money back and now Carnival is refusing to do either. They banked off of them and are refusing to make it right. I am disgusted with them and will NEVER give another cent to them. I will also ensure that everyone we come in contact with knows how they treated our friends and encourage them to use another cruise line. So disappointed in Carnival. We have cruised many times with Carnival and have loved it but NEVER AGAIN.