Carnival Cruise LineReviews of carnival.com

The customer service on this cruise line is an atrocity. Some of the rudest individuals I've ever had to talk to with no problem solving skills of their own I'm assuming the cruise line just says sorry there's nothing we can do. I absolutely understand why carnival is what everybody says it is awful. Most of the wait staff were great none of the customer service is good. Why do you even have customer service when you can't problem solve or do anything and I'm not the only one that was complaining everybody in that line was complaining. Also love how you cannot get in touch with anyone on the phone to talk about your cruise experience because they know how your cruise experience went it was awful. Very little help for anybody that has a disability or anyone that needs assistance. Way to go carnival

This is for a cruise not yet taken but is do to sail July 27 -August 3. Well the grade 4 hurricane has torn up Jamaica and a few other places my love ones living there are without power and other necessities. We have been informed we will not be able to port in hurricane effected ports so we no longer want to do this particular cruise and we desire to do Bahamas and we have been informed of the excessive ridiculous penalty. Why cant we just switch to another cruise and pay the difference. A act of God shouldn't have a penalty just a personal choice to cancel are change should this not our 1st cruise and Im certain it will not be our last please look at our past history with your cruise line. Dewayne & Yolanda Jones I would like to hear from someone ASAP 318-294-4118 318-294-4117 Our sail dates July27-August 3 Leaving out of Galveston, Texas Awaitng your timely response

I have been having the hardest time getting a refund. I was having a hard time booking 2 rooms online, so I decided to call in to book. I asked the rep to give me the best deal that they could. At no time during the conversation was I made aware that my deposit was non-transferrable and non-refundable.  They booked the 2 rooms. I am unable to go on this cruise because I won't be able to get the time off due to a new job. I called Monday, July 1st. This is when I was told I had a "special insider" Casino booked cruise. I never asked for anything that would make my money non refundable or non transferable. That was not disclosed to me on the call. A manager in the Casino named Francessa told me it was policy to disclose this in the call. She said she would listen to the call and call me back. She did not. I had to call in for a second time This is not my first cruise. I am sticking to the rules set forth by Carnival. If my cruise is not a Early Saver, Super Saver or Pack and Go, why am I not being refunded my deposit? After much back and forth with manager Crystal, she issued a full refund for one of the rooms. She advised me that the second room needed to be handled by a different department. She also said that there was no promotion or anything that would keep me from receiving a refund. Once over to the other department, they told me that is was non-refundable and non-transferrable and booked as an Early Saver. I should not have to go through all of this to get a refund. I simply followed that advice of the agent that sold me on this package. I want to be able to have an enjoyable time with my family. The last time my family cruised, my family and I spent over $15,000 with Carnival. I would hate to end that relationship over $900.

It's a crap show, carnival cruise lines has turned ghetto, black people fighting. Save your money people.

Carnival cruise was despicable, soap soaked bread, 1hr long lines and canceled excursions, not enough shuttle boats for thier island . No food left on the island Total disappointment will never go again ! They also refuse to give any refunds . Don't bother everrrrr !!

Was sent a discount voucher ,which I tried to redeem. "Sorry, you can only use this on future cruises! !!"

Extremely poor customer service no since of urgency and calling in to make reservations is terrible

Let me start saying I have always enjoyed cruising with carnival I made it all the way to the level of platinum and . My Last cruise was on the sensation in 2006 Due to the fact my Mom had past away she would always accompanied myself and daughter Melissa as well . So this year was my return to cruising again so I thought . I never was so stressed out after this occurrence happened at your New York Port Pier 88 on June 6 2024 at approximately 3:20pm first off traffic was out of control due to protesters and police shutting down traffic and blocks to prevent people from getting out of control. So upon our arrival waiting line we were greeted with the unpleasant inexperienced and unfriendly greeters that you employed at carnival yelling and screaming at us like we were children this behavior is unacceptable I paid my hard earned money to be yelled at I don’t think so to be told you’re not boarding this Ship like they owned it last time I checked Josh Weinstein is the CEO of Carnival. Your Greeters yelled stating what took you so long to arrive when we ask to speak to someone else they radio her and before hearing from us she yelling over the radio NO,she took her time coming downstairs to tell each one of us NO which in fact we were all people of color we explained to Cruise Manager Osknara we could see guest boarding the ship if she let us aboard but was still be nastiest than the two greeters which I feel was very inappropriate we were just trying to board the FUN SHIP I ended up calling carnival as we stood there finally let upstairs by a security guard told us to come upstairs and which we we’d ask for our boarding passes which in fact they never printed out just the luggage tags the checkers were just as nasty as your Cruise Manger and Artie was disgraceful all these people need to be removed I believe retraining will not help ruining everyone vacation on June 6 2024 not only myself but other couples of color that were talked down to and denied access to your ship this leaves an horrible, horrific feeling and experience marked on you for life . Not the mention all the things you have to take care of prior to sailing like boarding your pets securing your vehicles and securing your Home For this entire treatment process I want my entire refund from Carnival this behavior was unacceptable and unprofessional and unbelievably disgusting that Carnival would have this kind of service happening in 2024 !!! My daughter Melissa and I are still hearbroken over this horrific tragic experience we may need trauma therapy after this incident with Carnival !!!!