Carnival Cruise LineReviews of carnival.com

I have used Carnival cruises a few times, but the last cruise with them is the very LAST. Customer Services very poor, pools too small. Allowed children in all pools and no pool attendants, including adult only pool, which had children in too. Food not to cruise expectations too. We have complained too about their medical services, clearly trying to rip customers off!. Highly recommend not to use them. Better to pay extra for a cruiseline who provide a better service throughout.

We just joined the 2024 Radiance cruise from October 13th to 27th. Because there was no disinfectant provided on the ship, we had diarrhea every day after eating the food on the ship. In the last three days on the ship, both of us fell ill, and we suddenly felt very sick at night. I had pain and fever. I spent the last three days sleeping in my room during the day, unable to get out of bed. I still had cold symptoms after returning home.

Never buy from them a cruise more than 1 month before the departure or you will lose big. No matter what they promise you, you'll end up paying much higher price. Their lowest price possible guarantee is a bad joke.

I made a reservation for the Carnival Paradise. Set to sail at Tampa Port, then the Helen Huracan came at the same day that we had to sail. I called and called to reschedule my vacation and never gave me a solution, never gave me a refund and stole my money. No options at all, this companie stole my money and never gave me a solution.

I haven’t even got on the cruise yet but received and email 5 days before due date to say we couldn’t bring my 90year old mums wheelchair on board. I have been trying to get in contact ever since and been on hold with various companies. I thought I’d booked with P&O.

Wish I've seen the reviews before booking... They cancelled my cruise and did not inform me! I flew from the UK to Orlando. Only found out it was cancelled the day before, when I tried to check in. Their customer service is very arrogant and do not care about all the extra expenses I had due to cancellation. I did not even receive my refund from the cancelled cruise! Obviously they do not read Trustpilot and don't care, but hopefully this will help someone.

I absolutely hate to say this, because I NEVER expected to spend such an amount of money for such a NEGATIVE cruise experience. This will be the last time my family, or anyone in my extended family will sail with Carnival Cruise Lines again! Before we went, we had helped some of our family and close friends book their trip on the Jubilee. As soon as we got off board we called them and they all immediately canceled, after the review we shared with them. From the absolutely disgusting bedding, stains on each and every corner (which resembled human feces). This was brought to our state room attendants attention and nothing changed! Also the bartender at the Watering Hole Bar slamming my wife’s pop on the counter spilling it all over her, simply because she requested a straw for her Pepsi. I had also called (3) different representatives prior to boarding about bringing wine bottles onto the ship. After explaining the difficulties of carrying 4 bags and baby stroller and a 10 month old baby. I was instructed to let the security know the situation before we boarded. My bottles were looked over and then the bottles would be notated and brought to the room back in the bag due to the situation without the ability to bring it on the carryon baggage. But lo and behold my bag was missing for 3 days, nobody could find my luggage, until I was told it’s possible sitting by an elevator downstairs unwatched by anyone. All of the luggage tags on each of the bags had been ripped off by your loading team and never replaced. Even security hadn’t a clue where to find my luggage, along with about 15-20 other people’s unmarked luggage just sitting in some random corner. Once I finally received my bag, your “security team” took it upon themselves to pillage through my luggage. Then they took it upon themselves throw away my wife’s and I’s 5 year wedding anniversary bottle of wine. “IT WAS MY FINALY GIFT FROM MY DECEASED GRANDMOTHER!!!!” and you DESTROYED IT!!!!! When I told the Guest Services his response was “rules are rules and that’s too bad about your situation.” However, with all your rules and regulations you allowed a hair strainer, and a curling iron on without issue?!? Yet, you disposed of my $200 clothing steamer, that can’t produce enough heat to cause a flame?!? And once again the feedback giving from your customer service teams was “That is too bad, we’ve gone ahead and destroyed your all your products without your permission. IN NO WAY SHAPE OR FORM ARE “YOU” ALLOWED TO DESTROY OTHERS PROPERTY!!!!! That is theft and destruction of property where I live in the United States, this is punishable by LAW!!!! Had I destroyed any portion your ship, you would have fined me HEAVILY to prove your point and ensure I’d never forget what I did. Yet, you will destroy innocent people’s things without warning. Shame on you and your whole cruise line!!! Your tactics are sicking, and I hope the shame hangs heavy with you daily. You all smile and act as you are for the people, yet you completely disregard other people’s property and feelings. I know this won’t be the first or last time you completely take advantage of your guests. But remember, there will be a day we all get judged for our actions. I’d hate to be you, or any part of your team on your judgement day. So thank you for taking full advantage of a family who needed a break after living a life of pain and suffering for the past 2 years. (Oh, and Carnival won’t tell you this but almost every single one of their beaches have sand fleas that will bite you relentlessly.)

This was my first cruise. The food was horrible! Someone puked in the pool so they closed it down for 2 days! The ship was very old and dirty! Public toilets were flooded! They canceled the White party on the last night with no explanation why. Most of the crew looked miserable. The shows were terrible. The A/C in the cabins would not go below 76! The cabin bathroom smelt like cat pee! I would not recommend carnival!