Carnival Cruise LineReviews of carnival.com

The staff on the Carnival Pride were really nice and good at what they do. The cruise itself was extremely poorly executed and the ship is, well, gross and beyond worn-out. Also, “Your Time Dining” is a straight-up lie. You check-in when you want to dine, and are hit with a wait time between 20 and 130 minutes. Yep. Nope. Never again.

Not cruising with Carnival for the next years! So disappointing and so frustrating to deal with Carnival Customer Service and Sales Department--you will be given a runaround. You also will have to deal with penalty/administrative fees to change sail dates/change booking, every time. There is no flexibility and no consideration at all. They have also removed our Loyalty standing and replaced it with Point System. I will stick with Disney and Norwegian Cruise Line from hereon.

I went on a cruise in December of 2025 on Carnival Cruise Lines. I paid for my wife, sister-in-law and myself. My sister-in-law was unable to go. I had purchased insurance for a situation like that. Here we are in May, and still no refund. I will never cruise with Carnival again. I will go back to cruising with Royal Caribbean. My family and myself usually take a cruise every year. I'm really disappointed in Carnival.

After many enjoyable cruises with Carnival, this sailing was the most frustrating experience we’ve had. There were repeated disturbances near our stateroom with guests yelling and arguing at all hours, and cigarette smoke repeatedly entered our cabin late at night and early in the morning even though neither my husband nor I smoke. I reported the issue several times, but reaching Guest Services by phone was difficult and calls often disconnected after long hold times. There were also service issues including an incorrect birthday cake order and missing laundry items. After returning home I contacted Carnival to resolve everything. While the smoke issue was acknowledged, communication eventually stopped and the concerns were never clearly resolved.

The 2 stars is for my current experience and not the 21 cruises that I’ve taken with them. I’m done after this with carnival

I am canceling my group on the Carnival Magic and booking my cruise group with MSC. Why? Carnival wants to charge me 200% for not wanting a cabin mate . I feel I am being punished because I am older and wish to have a Cabin by myself. MSC changes 150% or a little more than having one guests. Carnival must change the way they do business as I feel they are stagnant and stuck in the past

The price wasnt bad but they are a trash company that doesnt adhere to there own schedules. we went to multiple shows and most did not start on-time the debarkation is the worst multiple people missed flights bcz of there unorganization just trash carnival has gotten so greedy and ran by incompetent people. they could careless as long as they are making millions. as much as they do this you would think they had some type of order to there madness when your an hr waiting past your time to get off and flight leaves in 2.5 hrs is just ridiculous. i have read alot of reviews and i see that of all cruise lines carnival has the worst reputation which they have rightfully earned so the reviews do nothing they won't change just trash only reason i gave 2 starts is bcz they were cheap enough for our whole party to afford to go

Horrible experience in this last trip that we took. The pros: entertainment was great. The staff is always friendly and available to help. The slots were friendly. The cons: canceled ports due to weather. Understandable. What isn't is that we were charged the fee still for tender boats to the canceled island. For too many teenagers booked. Lack of respect and never stop eating causes buffet lines to be too long. The pizza line is accommodating to their requests also. Meaning that most reasonable people are asking for a couple slices while the kids request the entire pie. Also long line there because they can't keep up with that. Buffet food quality went down greatly. Powered eggs, cold meat, hard bread, fewer choices. Because the kiddos have unlimited ice cream cones expect sticky floors. Especially in the elevators. Strick smoking policy? I don't think so. Could constantly smell weed down our corridor from other rooms. Our room was expensive. Sleep is hard when your room is above the boat prop and below staff storage room with carts rolling back and forth all night. How did we get an assignment so low when we paid upper tier pricing by choice. Betting tables. Oddly unfriendly. Not just one night either. Far to coincidental over 5 days. Locked in a bathroom at 1am on Lido deck because there was no inner handle to open it back up. Won't do carnival again or suggest it.