Carnival Cruise LineReviews of carnival.com

I booked a 3 day cruise for my 10 year old son and I to join some of his friends but I receieved notice 4 weeks before the cruise that I required knee replacement surgery. I informed Carnival and they gave me only 50% refund. When I requedsted the remaining funds(being a 61 year old single dad) I was told flat out no as per industry standards. My request Good morning. I hope you can help me. I just got off the phone with Carnival Australia who have informed me that I have been sending an email request to the wrong email address that was provided even though your records show otherwise. This concerns a cancellation of a booking #FL15X7 on the ship CArnival Adventure departing Sydney August 29, 2025. Below is my original email request. from July 20, 2025 Dear Customer Service, I am writing to formally request a full refund for our upcoming 3-day cruise, scheduled for the end of August. Last week, I contacted Carnival to cancel this trip due to an unforeseen and urgent medical reason: I received last-minute notification for knee replacement surgery on August 19th(see attached letter). This surgery is being performed through the public medical system in Australia, and I have been on a waiting list for nearly three years. Due to the nature of public healthcare, it was not possible to postpone this appointment. While I had initially been advised about a year ago that the surgery would take place in late September, early October—which is why I felt comfortable booking the cruise for late August—the date was moved up unexpectedly. When I spoke with a Carnival customer service representative to explain the situation and request a cancellation due to this emergency surgery, I was informed that I would only receive a partial refund. I believe this is unfair, given that these circumstances are entirely beyond my control. I am requesting your compassion and understanding in this matter and kindly ask for a full refund of the cruise fare. Thank you for your time and consideration Carnivals response We’re very sorry to hear you and Sam Wubben are unable to sail with us. We know you were looking forward to your cruise and we empathize with your disappointment over having to miss your vacation plans. We have reviewed your request for special consideration and regret that we’re unable to honor your request for compensation. We trust you understand that cancellation charges are a standard industry practice. For this reason we recommend to purchase vacation protection to safeguard from financial losses of this nature. Thank you for your understanding. We hope you will once again consider Carnival when making future vacation plans. They are a company that is money grubbing with no empathy. I never been on a cruise, this was to be the first. It is now the last. I will never go on one nor will I recommend anyone to go one.

Carnival FIRENZE is the worst. Foods are very limited and Casino never pays. I lost the most money than any casino in my whole entire life. Lately Carnival Casino doesn’t pays. I would not recommend friends and families and would limit myself cruising CARNIVAL again.

Avoid at all costs. Found glass in food, had food poisoning due to food the first couple of days, extremely poor engagement (if any from staff). Cabin of poor quality. Carnival UK more interested in getting money from appalingly high prices, excursions etc. There are far better cruise companies out there, avoid at all costs!

The carnival encounter is truely disgusting do NOT BOOK THE CARNIVAL ENCOUNTER

Avoid at all costs if you want to experience genuine customer service. Broken glass found in food, and I have green hair from poor quality pool water, after just one session. Too scared to use pools for rest of trip after that. The actual hair incident hasn’t been as bad as the way this has been handled. Lots of follow up and butt covering re the glass, but they couldn’t care less about the distress caused by permanent issue with my hair.

It is crowded, lack of engagement from staff members for activities. But biggest disappointment of all is the nickel and diming for everything. Price of admission seems like a good deal but then afterwards (be sure to read the fine print, and there are so many) there are mandatory gratuities, exorbitant fees for just WiFi (with several different tiers), and certain foods/coffee costs extra, with extra cost for water to the room. I don’t know if they put MSG or something, but everything is salty and fills me up fast, and not to mention I felt constipated the entire trip. Don’t bother with the excursion/tours, as many have mentioned. Look for a cruise that will truly give you an experience, instead of a money sucking hull.

Carnival New Loyalty Program has made it much easier for me to move to another cruise line. After years of dedicated service for me and my entire family cruising with Carnival, they showed me today, after all the money I spend my loyalty means nothing to them. It all about corporate greed. My final cruise with Carnival will be August 2025, and after reading social media it’s going to be a lot more cruisers leaving Carnival. I have worked too hard to pay for cruises to reach Platinum status only to be taken away from me because of their greed. At this point I don’t want anymore offers or email from Carnival, at this point any communication from this is harassment.

I recently booked had a cruise booked out of Galveston Texas on the 3-5-25, unfortunately my visa had expired 4 days previously and I wasn’t allowed to board . Carnival cruise had already taken $200 from my account 2 days before boarding. For gratuities .Even though they confirmed taken my money I still havnt received a refund some three weeks later . I’ve had terrible communication problems trying to speak to someone and now resorted to going back to the travel company to pursue it . I blocked my account so they could not take any more money randomly without informing me so this is just to warn people when booking with carnival cruise line