Carnival Cruise LineReviews of carnival.com

If I could leave a minus I would, cancelled our cruise and we lost over a grand, because when they transferred from P&O they didn't transfer my payment plan and it lapsed, they sent me an email that went to spam, Lame! Wouldn't want to travel with them anyway judging from their awful reviews.

i don’t even want to give them a star that’s how bad they are every time i made a purchase on my ship card the people have been tipping themselfs which i didnt know untill i got my bill the worse curise line known to man id rather drown next time

Important Passenger Alert – My Experience on Carnival Elation 🚨 My wife and I recently sailed on the Carnival Elation (8/28/25 – 9/1/25) and encountered a serious issue that all future passengers should be aware of. Upon entering our Junior Suite, we found what appeared to be bed bugs on the towels in our bathroom. Despite reporting it immediately and providing clear photos, the response from Carnival was slow, inadequate, and dismissive. We waited over five hours to be moved to a new room and were denied proper compensation. Supervisors on board witnessed the situation, yet Carnival Corporate is now denying the problem and ignoring the fact that housekeeping did not follow proper safety protocols. When I requested a copy of the ship’s bed bug handling protocol from a customer service supervisor onboard, they refused to provide it. For a company I’ve trusted for years, this experience was deeply disappointing and has shaken my confidence in their commitment to passenger safety and care. I’m sharing these photos and my story to raise awareness and urge Carnival to prioritize transparency, respect, and swift action when such serious issues arise. #CarnivalCruise #PassengerSafety #BedBugs #CruiseConcerns #TravelAlert #ConsumerRights

I am filing this complaint because Carnival Cruise Line has charged me for services I already prepaid, added unauthorized gratuities, and failed to provide transparent statements. Details: Cruise: Carnival Panorama, Sept 21–27, 2025 Booking #: DL58R1 Issues: 1. Duplicate Spa Charges – I prepaid for 2 Spa passes ($538.72 total, receipt attached). Despite this, Carnival billed me again for the same spa services. 2. Unauthorized Gratuities – Carnival added three separate gratuity charges of $96 each without my consent. We already tipped staff in cash directly. 3. Unexplained Charges – My card shows $240.72 and $298.00 Carnival charges with no explanation or itemized receipt. 4. Hidden Statements – Carnival does not automatically send customers a statement. Guests must request one ONLINE, which makes it hard to identify and dispute charges in time. If you call bililng, it's automated response directing yyou to go online - UNACCEPTABLE for this large corporation! Attempts to Resolve: I called Carnival’s customer service line multiple times but was never able to reach an agent. For a company this large, their lack of accessibility and transparency is unacceptable. Requested Resolution: 1. Refund of duplicate Spa charges and unauthorized gratuities 2. Full explanation and correction of the $240.72 and $298.00 charges 3. A corrected, itemized statement sent directly to me What Carnival is doing — charging customers without authorization and making billing information difficult to access — is unfair, deceptive, and feels intentional. I want a full investigation and resolution. BE CAREFUL, they FORCE you to enter CreditCard info BEFORE checking in (means you can't complete checkin unless you provide credit card details) - this should be ILLEGAL!

If I could give a -5 review I would. Carnival cruises have no heart We booked a cruise last year 2024 with P&O, 10 day cruise to Fiji. Later it was announced that carnival had purchased P&O. In Feb 2025 (4 months before we were due to sailing) my husband was diagnosed with stage 4 cancer. Immediately we informed P&O that on medical advice (with a doctors letter from the oncologist) we were cancelling the cruise (this was before the take over from Carnival). A compassionate case for a refund was lodged with P&O, however when Carnival took over the case didn’t transfer and we had to lodge all over again. It is now 5 months later and multiple unanswered emails later & still Carnival has not replied or acknowledged the hardship we have been through. We have travelled on many cruises liners all over the world & Carnival cruises are the most unprofessional company with no real duty of care for its customers. Last time we travelled with carnival the entire ship came down with gastro, so when the oncologist advised us it would be life threatening for him to go it made perfect sense. For those that want to judge us for not having purchased travel insurance yet (which we always do prior to leaving Australia) it will make you as heartless as this company. The company was given ample time to on sell the room & I’m sure they did but now are taking the stance that we were a no show. We have all the evidence & all the while my husband was having chemotherapy this heartless company added to his suffering by ignoring his pleas for a reply. Our next steps are to go through a lengthy battle through the complaints tribunal. Thanks for making my husband’s time left so stressful & sad, as he blames himself for getting sick and having to cancel our holiday.

I’M ON THE CARNIVAL FIRENZE CURRENTLY FIRST TIME ON A CRUISE IT WILL DEFINITELY BE MY LAST ON CARNIVAL!!! THE WIFI SHOULD BE WAY BETTER FOR THE PRICE THEY CHARGEQ, FOOD BASIC, ENTERTAINMENT BLAH, THEY CHARGE TOO MUCH FOR BASIC THINGS. I DID MEET SOME NICE PEOPLE THATS THE ONLY GOOD THING ABOUT THIS TRIP. IM SO READY TO GO HOME I WILL NEVER BOOK THIS CRUISE AGAIN. IM MAD I HAD TO GIVE IT ONE STAR!

Booked a Cruise to Alaska through Carnival cruise line , a dream of my husbands to visit Alaska . Weeks before departure, the Fjord was changed to another day , no big deal . However the day before we were supposed to go to the Tracy Fjord , it was announced that we couldn’t visit due to large chunks of ice , we would go to a different Fjord . The day of the new Fjord adventure , the guests were told there was too much boat traffic , take a good look while the boat was turning around , didn’t even get close ! People who PAID $230+ each went on a smaller boat to the Fjord. The High light of the cruise and didn’t see it ! We paid for an excursion of all you can eat salmon and trip to a suspension bridge . People were lucky if they got two peices of Salmon ( $135.00 each ) and lucky if it was cooked all the way . The bridge was cool but from the time you got off the bus , you had 1 hour to get across to the other side and back . our dining experience. We had scheduled dinner at our assigned restaurant for around 6:00 PM. Although the notice stated a 10–20 minute wait, we ended up waiting nearly an hour to be seated. Once seated, the dining room felt chaotic. Orders were forgotten, and service was inattentive — at one point, our server stood behind us talking with someone else for about 20 minutes. I even found myself stepping in to help clarify things at the table. By dessert, everyone received the wrong dish, despite the fact that we had all ordered the same one. We then had to wait again for corrections. In total, dinner lasted nearly two plus hours — from our reservation to the rushed conclusion — and this was the same evening we were supposed to debark for British Columbia. Instead of being a relaxing meal, the experience felt stressful and disorganized. No one said that once we did get off th ship we would need to buy bus passes to get into the city ($15 each ) If i hadn’t looked a couple hours prior , we would have gotten off the ship and would have been standing there . Once we did get on the bus into the city , stores were closing or were already closed since it was night when we arrived . The casino had smokers , the smell was over powering. I don’t go to the casino , but some how managed to get a sinus infection, so did my son . Would I recommend a Carnival Cruise Vacation to Alaska - NO ! I have reached out to the customer care multiple times , to finally get a phone call to say they were sorry , they sent my complaint to a higher level. I asked if I would be contacted by anyone else , they said no this is the final contact . Final ? I had one contact in a month ! I asked if i would be compensated on anything . NO! So now Carnival has lost a customer - a gold member . My family and I will seek another cruise line in the future !

Our Carnival cruise on the Sunshine was unsafe and disappointing. From day one, my family was exposed to mold and filthy cabin conditions. My daughter, who has asthma, developed severe coughing and breathing issues inside the cabin, which stopped when she left. My husband also had respiratory problems. Three days in, a hidden leak under the sink spilled moldy water all over the bathroom floor. Maintenance tried to cover it up with tissue boxes. The AC filter was filthy and long neglected. Even after replacement, maintenance dirtied our beds and carpet. We have photos of the mold, the leak, and staff removing hazardous material bags. Carnival first denied any mold, then offered $300 onboard credit, a $50 gift card, and later 15% off a future cruise after I contacted the BBB. We also filed a complaint with the Florida Department of Agriculture and Consumer Services. Food and entertainment were nothing special, and while the ports were enjoyable (San Juan was our favorite), the unsafe cabin ruined our experience. Carnival refuses to take full responsibility. This cruise put my family’s health at risk. The weak compensation is unacceptable. We will never sail with Carnival again, and I urge families with asthma, allergies, or respiratory concerns to avoid them.