Carnival Cruise LineReviews of carnival.com

I was unable to board because I could not find my birth certificate. Baggage was already checked . Staff was rude and did not make a good effort to find it . I was left at port 1,000 miles from home no keys no medications. No phone charger. No money. I called pleading for help. I had to sleep in the parking garage . Make no mistake this company left me to die . Don’t risk it ! Pay more and go on a better cruise line please !

Early December 2025, me and my husband took the Carnival Conquest for our honeymoon, and it will be our last time on a Carnival cruise ship! Our room had dust piled high on all light and lamp switches, mirror, phone and remote which indicated that the entire room was filthy! We complained and housekeeping didn't clean it well, didn't change the bedding & towels in the bathroom. We complained again & to ensure I wouldn't have an asthmatic attack, I made sure to change bedding myself. Our honeymoon decorations was snatched off our door and housekeeping put our double sided tape on the wall of the bathroom. Those working the buffet line, some were coughing without covering their mouths. The lemonade and juices were watered down except on the 1st day and last day of the cruise. Also why take us to an island that you're still working on? There was a huge metal rig of some sort, sitting in the ocean near shore. I huge eye soar. Carnival does not care anymore. The only compensation we got was a paid shuttle ride to the airport! UNEXCEPTABLE! I've been on that ship several times throughout my life, and have frequent Carnival since 2008. It has certainly gone down in quality. NEVER AGAIN!

I am a long time customer of Carnival since 1995 with 12 cruises with them. My last cruise a well meaning porter took our bag and put it on the wrong ship as there was 2 Carnival ships next to each other- we discovered his mistake and found him. He said no worries this has happened before and they a system in place to handle this. He called the man in baggage and assured us we would get our bag. We then got in line and boarded our correct ship. No bag was delivered for our entire 4day Bahama cruise. This was my friends first cruise we had no clothes and could not participate in any of the activities let alone enjoy the water options available. I took her shopping for formal night, white night, and 70's night. The are yet to find my luggage and offered no compensation on any of the mistakes they made. No one will talk to me and keep sending me automated responses we returned on December 4,2025 it should not take this long to resolve this issue!!!!

Carnival cruise canceled are shore excursion. When we called customer service no one can help us. After a cruise you can only get help through their email. We have done all that. Still no response or refund from them after all most 2 months!

Our family's six-day Christmas cruise aboard Carnival Firenze in adjoining staterooms 8271 and 8267 turned into a serious health and safety nightmare with confirmed bedbug activity and poor handling afterward from Carnival. A live bedbug was found and confirmed in stateroom 8271 on December 25 after returning to our stateroom from dinner. We attempted to reach Guest Services and received no response. We called Housekeeping who thankfully came to the room, confirmed the issue, captured the bedbug, and helped coordinate the inspection. A dead bedbug was also found during inspection. The room was treated with chemicals as a result. We were displaced from our cabin and forced to relocate. After inspection, an unused personal hygiene item not belonging to us was left in the room, raising serious sanitation concerns. Paid specialty dining leftovers from Christmas dinner less than 2 hours prior was ruined due to chemical treatment exposure. Carnival assured us our clothing would be washed and heat-dried. Instead, our belongings were returned unwashed, damp, mixed together, and foul-smelling, which is not appropriate bedbug protocol. Most concerning, we later learned another family was placed in the same stateroom on December 27 without disclosure. Carnival has minimized this as a minor issue and offered inadequate compensation. This experience completely undermined our trust in Carnival overall.

If I can put a zero I would Antonio and Patta of carnival cruise paradise decided not to service African Americans they decided to serve every person that came to the bar AFTER US ANTONIO was ignorant decided to separate himself from colored and PATTA decide to ignore US I asked 3x she said give her a minute I gave her minutes before other ppl arrival to serve us and she decided to service 7 people before she got to us which we was there FIRST I don’t like the feeling and wish to broadcast their behavior to prevent anyone else feeling the same way.

We were forced to cancel our cruise due to circumstances completely outside of our control, yet Carnival showed no understanding or flexibility. We are U.S. green card holders born in Iran. After consulting with immigration attorneys, we were advised that it was not safe to travel due to U.S. government–related restrictions. In addition, I provided Carnival with a doctor’s note clearly stating that I was medically unable to travel. Despite submitting legal and medical documentation, Carnival refunded only $350 and forced us to lose $1,250, while refusing to offer even a future cruise credit. We were not asking for a full cash refund — just the chance to use the credit later when travel is safe and allowed. This caused significant financial loss and emotional distress, especially for our two children, who were extremely disappointed after having their long-planned family trip canceled. This was not poor planning or a voluntary cancellation. It was due to medical necessity and government restrictions. The lack of compassion and fairness in handling this situation was extremely disappointing. I would not recommend Carnival to families who expect reasonable customer service in difficult situations.

Carnival Radiance: First off, we booked a suite for 5 people through AAA. 11/14-11/17 When we walked into the room there was a "king size bed" which was two twin mattresses pushed together. The mattresses were very hard and not comfortable at all. Plus a gap in the middle of the teo mattresses made it hard to sleep. Then there was a sofa and we couldn't understand how it would open into another bed. We had to call guest services which told me the room attendant would fix it when we set sail. That took about 2 hours. The attendant came and the sofa did turn into a bed and was made with blankets,sheets and pillows. But they didn't put the extra bed for my step son. My step son ended up sleeping In his cousins room, which happened to be on the same cruise. But we were charged for the 5 people in our room. The food in the buffet is mediocre. Not much choices and bland for the most part. On the second night we went to the reserved dinner at the sit down restaurant. We ordered food and they brought my father in law the wrong dish. But exchanged it. We all ordered dessert. They brought us our desserts but brought my mom in law ice cream.(which she didn't order) So she asked for the cheesecake which she originally ordered. But the server confronted her like she was a witness in court. The server Showed her the paper with the orders and said "Leoni: ice cream. Here is the evidence " Nobody expects to go a cruise and made to feel like you're lying about a dessert and treated with so much confrontation. That experience ruined our plans for the next evening since it was supposed to be the Night to dress up In formal attire. Very disappointing to say the least. On our way out when we had to disembark, my room key was scanned and I was able to leave. They stopped my mother in law and father in law before they could leave and told her them they needed to go to guest services. We were told it was because of the gratuities. But earlier guest services told me the bill was all clear and we could leave when I called. So there's a lack of communication and it caused undue stress. I did like the Cruise Director who was very upbeat and social and entertaining. But I doubt she would even address our experience to rectify it somehow. Her name is Vanessa. All in all our bill was $390! We didn't get any drink packages or anything special. We did spend $22 at a gift shop and that's all. But $390? Without an explanation of what they're charging us for! This is the biggest scam! They sell you a dream of a perfect cruise, which turned out to be a nightmare! We had tried Royal Caribbean before and only had positive experiences with them. I will never come back to Carnival as it was the worst experience ever!