Carnival Cruise LineReviews of carnival.com

I have done many 3 day cruises with different cruise liners and the captain always follows the good weather so passengers can enjoy the sunshine. Last 2 cruises were with Carnival and the captain literally sits out at sea turns off the engines and drifts along with the crap rainy weather BOTH times instead of cruising north or south to get out of it! Never again will i cruise with Carnival!

Worst experience

Costa Luminosa (Jan 2026) turned into a nightmare of theft and hidden costs. First, my $500 backpack disappeared from my cabin. ​Second, the Spa is a total scam. They promised a package for $430, then secretly charged us $560. They handed us fake $0 receipts to hide the theft, and then—without any authorization or signature—stole money from my partner's account instead of mine. This is not just "bad service," it’s financial fraud and lack of basic security for guest property. ​Guest relations on board refused to help, shamelessly pushing the problem to corporate. If you value your money and your belongings, STAY AWAY from Carnival/Costa. They don't protect your privacy, your signatures, or your luggage.

STEALING LYING THEIVES i left my jacket in my cabin closet i realised after i got off the ship and asked if it could be retrieved before i had to get my flight i was told no not until all passengers have been vacated by 10:28am i got an email advising my jacket had been retrieved and would be sent to me by post that was on the 29th december after coming off the carnival conquest i emailed the liaison who said it was fond and would be sent and they said they had no idea what had happened to it and to repost it lost to lost and found. I have done this and they have replied we do not have it and cannot find the jacket. Horrible customer service and thieves for stealing my jacket. DO NOT USE THEM

I’ve sailed with Carnival before and had great experiences, which is why I had plans to continue cruising with them. Unfortunately, after this experience, I will never book or sail with Carnival again. I had an upcoming cruise booked under my own Carnival account.. I made the booking and handled everything myself. Somehow, the reservation was canceled by my now ex. I was never notified of the cancellation. No email. No call. Nothing. After speaking with multiple Carnival representatives, I received no real help or resolution. What’s alarming is that Carnival allows any adult associated with a booking to call and cancel it, even if they are not the account holder or the person who made the reservation. That means your entire vacation can disappear without your knowledge. There should be stronger confirmation and security measures in place, especially when multiple adults are listed and the booking is tied to one primary account. The lack of protection and accountability cost me my entire vacation, and customer service made no effort to fix it. Be very careful booking with Carnival. In my opinion, this is a major flaw in their system.

My mother and I sailed on the Carnival Venezia (Jan 11–25, 2026). Prior to sailing, our travel advisor verified that life-saving medical needs—a medical refrigerator for insulin and a power supply for a CPAP machine—would be accommodated. ​Upon boarding, Guest Services was completely unprepared. Instead of assisting us, the supervisor labeled our medical necessity a "lie" and threatened us with immediate debarment (removal from the ship). We spent our entire vacation under extreme duress and fear for our safety. ​Corporate Admission of Fault: On January 22, 2026, I received a written admission from Gary Rodriguez, Carnival Office of the President (Case #INQU-SS-VX-01202026-1). He admitted that Carnival failed to verify our medical needs and confirmed that we were "threatened with removal rather than supported." ​Desired Resolution: Despite this written admission of guilt and negligence, Carnival has yet to issue a refund. We are seeking a full refund for the cruise fare due to breach of contract and failure to provide a safe, accessible environment for a passenger with a disability. The ship itself was the Carnival Venezia, and we were booked in cabin 2487. While the ship's layout was beautiful, the lack of basic medical training for the Guest Services staff made the entire 14-day experience stressful and unsafe for a passenger with a disability.

I purchased a cruise from Carnival to cruise to Papua New Guinea on April 19 2027. I paid a $400 deposit. The cruise line then completely changed the itinerary of the cruise from Papua New Guinea to Vanuatu. My husband and I really wanted to go to Papua New Guinea and have no interest in going to Vanuatu. I called Cranival and asked them to either give me a $400credit towards a different cruise in the future OR a full refund of my $400 deposit. They completely refused to work with me or compromise. They told me I either have to go to Vanuatu or I lose my deposit completely. This is illegal. Under Australian Law, "they MUST provide a fair outcome, especially for major changes that spoil the core purpose of your cruise as seen in cases such as Moore v Scenic Tours." What this cruise line has done is a bait and switch. It is akin to me buying an airline ticket to New York, having the airline change it to Los Angeles and then expect me to wear it and not complain or get my money back! I have opened cases with three consumer organisations to get my money back. STAY AWAY from Carnival Cruises Australia

First and last cruise with Carnival. Absolute shocker starting with there misinformed web site, alcohol must be in your carry on baggage not checked (even if you follow the type and size of beverage rules). The contents will be confiscated and not returned on disembarkation. Waiting almost 2 hours for your meals, not seated at meal time with other members in your party and disorganised chaos at best. Not even worth 1 star, absolutely useless mob of clowns. Never again.