Carnival Cruise LineReviews of carnival.com

Carnival changing the loyalty points program is a huge slap in the face to loyal customers. Royal Caribbean here I come.

Worst experience of my life, will never use this company again

**0 Stars – Unacceptable Customer Service and No Accountability** My recent experience with **Carnival Cruise Lines** has been incredibly disappointing and frustrating. I was forced to cancel my cruise at the last minute due to legitimate medical issues. Before making any decisions, I called to ask about rescheduling and was told I could move my cruise for a small fee of $50 per person. Given my circumstances, that seemed reasonable, and I was relieved there was an option. Unfortunately, when I called back to finalize the change, I was told that information was incorrect and that canceling would actually result in a $697 penalty. I was shocked. I escalated the issue to management and spoke with Neima in resolutions, who was dismissive and unhelpful. I was later directed to submit my medical documentation to a review team, which I promptly did, clearly explaining my situation and providing proof of my medical condition. Despite being given inaccurate information by a representative and submitting documentation, I was still denied any future cruise credit. There was no accountability for the misinformation I received and no compassion shown for a genuine medical emergency. Life happens, and no one plans for sudden health issues. I expected at least some understanding or willingness to make things right. A future cruise credit would have been a fair and reasonable solution. Instead, I was left feeling unheard and completely unsupported. Based on this experience, I cannot recommend booking with them. You are better off cruising on the back of a duck. ***0 Stars***

While I was waiting in line with my sister to get my deposit one of the workers let two white woman skip in front of us and let them yell at us and say we have been waiting all day . We were waiting all day as well. I will spend my money with another cruise line.

I booked a Carnival cruise on 11/3/25 specifically because of a promotional offer that clearly stated “3x VIFP days will be applied to all guests sailing in the same cabin under the qualifying booking” and that “Rate Code P1P will be automatically applied at checkout.” I even took a screenshot of the offer on my phone because it seemed like a great deal. Fast-forward to printing my boarding pass, and I realized the 3x VIFP days were never applied to my booking. I contacted Carnival expecting them to correct their own advertised promotion, but instead I was told nothing could be done. No explanation, no effort to honor the offer, nothing. I booked this cruise because of that promotion, and Carnival didn’t deliver what they advertised. It feels misleading and honestly disrespectful to loyal customers who trust what they see when booking. If Carnival is going to offer promotions, they should honor them—period. This experience has made me seriously reconsider ever booking with Carnival again!!!

Stay away! Buffet cold every morning. Too many lines for food. Drinks not strong being they make you pay for packages. Cruise director was horrible! I’m one and done with Carnival

During our cruise on the Carnival Firenze ship it was a disaster and bad experience all around. Two days into the cruise, the entire Internet and Wi-Fi on the ship went out. passengers were stuck on the ship for two days without being able to use on demand TV nor take care of any business with guest services nor use the Wi-Fi to be able to text and send messages to anyone using the Carnival Hub App. Our state room Stuart was not providing us with the requested items we asked. In the dining and eating section the staff is standing over you as if they’re rushing you to hurry up and eat and drink so they can clean up your mess which made it an entire uncomfortable feeling. I have reached out to Carnival representatives several times to rectify this matter on receiving a refund and carnival has yet to respond or reply to any of the issues that matter matters that I had addressed to them using the post inquiry tab. This will be my last time, cruising with carnival because it shows that they don’t respect their passengers and their customer service is not top-tier.

If I could give them less than 1 star I would. My room was filthy, had bodily fluid stains on the couch & main door lock was broken. My wife was attacked on the boat & security did nothing about it. I was punished for defending . She is a black woman & was attacked by a white man. The man suffered no consequences, not sure if that was a race thing. Staff was obviously over worked & under paid. Looked damn near slave labor. Have been on several cruises & can honestly say it is now very obvious Carnival only cares about taking your money.