Carguard AdminReviews of carguard-admin.com

I was considering an extended warranty and purchased a policy to review. I decided it was not a good match and canceled. It has been a four month process of answering services, promises of refunds / cancellation and bills. This company is purposefully opaque so as to make customer service non existent. Stay far away.

I am sure many people would agree with me that 2020 has been a rough year with the pandemic on the rise. Personally, I feel pushed to the corner with all my financial resources exhausted. I also pride myself on being one of the customers of Carguard. Besides the many benefits they have for car owners, I was able to get a loan from their Worry-Free Loan Assistance program that has enabled me to pay some of my vehicle debts. What got me interested more in this program is that carguard goes up to 3 loan payments with up to $600 per payment

SCAM!!! They called my mother-in-law, led her to believe they were from her dealership. Sold her an expensive warranty, $2752, $395 down and monthly payments of $196. Fortunately, she told us and we immediately told her to cancel. She did so within a couple days and now a year later it's going to collections because they said she never called. They will drop the case if she pays them $980 now. She is not paying one penny. We'll see if they do anything. BEWARE!!

We (an independent repair shop) have filed a couple claims with Car Guard Administration for one of our customer's who has a policy. They are one of the poorest extended warranties we have dealt with. They pay as little as possible, leaving whoever has their policies with a substantial bill along with their deductible. It is probably in their fine print somewhere...the will only pay a fraction of any diagnosis charges, the will only pay for the cheapest replacement part they can find online. They want to supply their own part - which most shops don't and shouldn't allow. It's like bringing ground beef and a potato to a restaurant and asking them to make you a burger and fries. They don't return phone calls, every part of the experience is poor with this company. If I could rate them less than one star, I would. Buyer beware!!!

Awful company. DO NOT BUY A WARRANTY FROM THIS COMPANY!!!

Do not use this company! I received my warranty policy through a third party seller who no longer uses Carguard due to their terrible service to customers. I purchased their top of the line policy for my BMW. My car had been inspected just prior to the purchase and it was in perfect condition. 7 months later I tired to use the policy and was denied for “atmospheric conditions”! I disputed the claim but initially thought my service company had input the claim incorrectly and wound up paying for the repair myself. The second time, the BMW dealership found a problem and contacted Carguard for me. It took several attempts and several days to get an inspection. I was denied this time due to “pre-existing conditions”. I did, after much work, speak to a supervisor one time. He emailed me later to tell me that I was still denied. I to this day, can not get any information beyond as to what they mean specifically. I have statements from the first service company, the dealer and a BMW mechanic that my conditions were not pre-existing. I hope this helps. I will say the company who originally sold me the policy has been great in trying to help me get this resolved. We unfortunately, haven’t gotten a resolution from CarGuard and may never. Looking at other sites it appears I am not alone in this experience.