Pamela E.
For 1 it took 5 months to get my…
For 1 it took 5 months to get my incentive for 1 client. Then if I'm lucky I'll get paid for 2 clients a week. I had to call last week to get the care advisors to process payment. And I didn't only got paid for 1 client last week. We go to multiple clients within a week which gas is needed if I keep working at this pace I'll be loosing more money than I'm making. Reply to the comment that was made by the carelinx associate. The last 2 weeks I've been calling the 800 number to have the approve my time. If I don't I want see a payment for weeks. If you check the payments prior to this last 2 weeks it's been a long delay. Also I make sure I get the times exact because I thought that was the issue. However, it wasn't. My bank deposit my funds the next business day if your all approve the times before 4p.
Response from CareLinxAug 4, 2023
Hi Pamela, thank you for taking the time to provide your feedback in this review. We understand that it can be frustrating awaiting payment for care that you've provided. Please note, because each bank's depositing timeframes vary, it is true that deposited funds may take up to one week from the date of the submitted invoice. In order to prevent delays in payment, our system does automatically approve valid invoices within 24-48 business hours of invoice receipt. Depending on the insurance program, if there aren't enough hours for payment on the Family's account towards the end of the month or if reimbursement expenses are added to the invoice, our system cannot auto approve these and it does take a manual review by a Member of our Team. Upon review of your account, we do see that the average approval time for invoices across the families that you support is 24-48 business hours which is within reasonable standards. Please note that we do have a dedicated team to assist with timesheet questions and/or concerns that you can outreach directly for support: (855) 231-4728