CareLinxReviews of carelinx.com

Response from CareLinxDec 4, 2023

Hello Joy, Thank you for taking time to provide your feedback in this review. We truly apologize for the experience you've had with caregivers that had committed to care for you and didn't follow through. We will address these concerns with both caregivers and provide coaching to all parties involved. It is our mission to connect you with quality care and we would be happy to start a fresh caregiver search in your area if you'd prefer to try once more. Due to Caregivers having autonomy to choose and decline jobs/shifts as their schedules demand it does make mandating consistency difficult. However, we can monitor consistency and quality of care through declined shifts on platform and member feedback. Again we appreciate your honesty and would love to be able to partner with you once more on your search to find the best caregiver match. Please call us should you decide to move forward at: 888-988-3845

Response from CareLinxNov 6, 2023

Hello Nikki, we appreciate your feedback in this review and apologize for the gaps in communication you relayed above. Upon review of your account, we do see that the client you are providing care for has chosen the 1099 tax decision which will result in our company providing you a W-9 to complete. We see that you have been assisted recently by a member of our dedicated team of Caregiver Support specialists, however, if you have any additional questions, please feel free to reach out to our team at 855-231-4728.

Response from CareLinxNov 7, 2023

Hi Shonette, Thank you for taking time to provide your feedback in this review. It does appear that the feedback contradicts the star rating. If this is the case, would you kindly consider adjusting the start rating to one that correlates more appropriately with your feedback. If there is anything we can do to be of further assistance on your caregiving journey please feel free to contact our dedicated Caregiver Support team at: 8552314728

Response from CareLinxNov 1, 2023

Hello Anita, Thank you very much for providing your feedback in this review. Please note, our Company policies address pay timing during onboarding; this includes discussion and agreement to the pay structure which is defined as payment 2-3 business days after approval of a properly submitted invoice. This pay period is more frequent than the standard bi-weekly time frame that most companies provide their employees. As a caregiver on our platform, invoices can be approved, paid and deposited within a week of submission if not sooner. This, however, does not guarantee same day payment. We understand that the cadence of payment is not in line with your expectations. If you have any questions or concerns regarding your timesheets or profile, feel free to reach out to our dedicated team of caregiver support specialists at: 8552314728

Response from CareLinxNov 3, 2023

Hello Kathleen, Thank you for taking the time to provide your feedback in this review. We sincerely apologize for the misunderstanding surrounding communication of our Company fees and out of pocket costs assosiated with your caregiver's hourly rate. Upon review of your account, we see that there is a 20% administration fee with your benefit which goes toward the costs assosicated with sourcing, vetting, and supporting our caregivers on platform in addition to providing quality caregiver matches for our clients and facilitation of invoice review/approval and ongoing retention. Your Care Advisor confirmed a 3% invoice discount is offered under your AARP benefit which would require us to create a different profile for this to be used instead. If you feel that you have overpaid for the caregiving services received, please give us a call at: (833) 600-0812 in order for our team to further assist.

Response from CareLinxNov 2, 2023

Hello Lynn, thank you for your feedback in this review. We apologize for the frustration you were experiencing. Upon review of your account, we do see that you had called in on 9/6 and received a follow up call from your Advisor on 9/8 to discuss your caregiver preference. Your Advisor did attempt to reach your preferred caregiver but couldn't leave a voicemail for her that day (inbox full), another attempt was made on 9/19 with the same outcome. After allowing time for your caregiver candidate to reply, your Advisor had attempted to outreach you on 9/25 with an update on the caregiver search but couldn't leave a voicemail once again. We understand how this could become frustrating and are grateful that you returned her call on 10/3 to discuss next steps. Your Advisor will continue to attempt to outreach your preferred caregiver, per your request, however, if you'd like to chat with caregiver candidates on our platform that have applied to your care needs request as well, your Advisor will be happy to connect you. Please note, when our Care Advisors make outbound calls to members, our phone number is: (844) 344-5374 and you are more than welcome to return any missed calls by dialing that number as well and a dedicated Care Advisor will be ready to assist. You may also ask for your Advisor's direct line should you choose to phone her instead.

Response from CareLinxNov 2, 2023

Hello Robert, Thank you for your review- your feedback is very important to us. We apologize for any issues you've encountered with your caregiver match. We are unable to locate your profile with the limited information that has been provided in this review. If you would kindly reach out to our dedicated team of Care Advisors, we will be happy to assist you in addressing the matter in detail and creating a new caregiver search. We can be reached at: (844) 344-5374

Response from CareLinxSep 5, 2023

Hello Areel, thank you for your review, if you did not mean to rate our company at 1 star, please edit this review to accurately reflect your opinion. Upon review of your account, we do not see any concerns that need to be addressed. If you do have any questions or concerns, please outreach Caregiver Support at: 8552314728 or email [email protected]. Thank you!