CareLinxReviews of carelinx.com

Response from CareLinxApr 2, 2024

Hello Catherine, thank you for your feedback via this review. Upon review of your account we do see a consistent string of communication surrounding new job opportunities, interviews and support. We apologize if you have experienced any roadblocks in receiving our assistance. Please do call our dedicated team of Caregiver Support Specialists who will be happy to answer any questions, comments or concerns that you may have: 8552314728

Response from CareLinxFeb 20, 2024

Hello Joy, Thank you for your review. We see that you were texting our Payer Fulfillment phone line which is not compatible for sms responses. We will have a colleague from our Recruitment team outreach you for assistance with this matter. You should receive the call in 24-48 hours. If you have any further questions, please feel free to contact our dedicated team of Caregiver Support Specialists at: 8552314728

Response from CareLinxFeb 20, 2024

Hello Garden Hoe, Thank you for providing your honest feedback in this review. We apologize that you have not had the ideal experience initially anticipated. Our Caregiver match process can take up to 5 business days, in rural areas that may extend the search and placement time to 10 business days based on the number of interested, vetted and available Caregivers in your area. It is our goal to provide weekly follow up calls updating you on the progress of the search. Please note that we strive to provide the best member experience possible and when the bandwidth of our Care Advisors is limited, we do have a dedicated team of Enrollment Specialists who are available to take your inbound call during our business hours and a team of intake specialists who will take a message for you after hours - both teams can be reached at the following phone #: 844-3445374. We see the improvement opportunity and will certainly provide coaching to your dedicated Care Advisor to prevent delays in communication in the future. Due to the limited identifiable information provided in your review, we cannot locate your profile to have a team member reach out to assist. Please do give us a call so that we can work to improve your experience. Our office hours are: Monday - Friday, 8AM to 7PM CST and Saturday and Sunday, 10AM to 6PM CST.

Response from CareLinxFeb 20, 2024

Hello Meri Jo, Thank you for bringing your concerns to our attention via this review. We apologize for the experience you had when attempting to work out differences with your caregiver through our support staff. Please note that we've identified coaching opportunities for the last colleague that you had spoken with and will work to relay these. Upon review of your account, we can see the timesheet discrepancy over the last hour of work completed by the caregiver and understand that this has since been ironed out. In regards to representation, we do not advertise ourselves as a cleaning company, rather our Company is one that matches families with non-medical, fully vetted caregivers who can assist with daily living activities such as, meal prep, bathing, grooming, errands, some transportation, companionship, medication/exercise reminders and light housekeeping. While our caregivers are here to assist with these tasks to help maintain and improve our members' quality of life, they are not professional house cleaners. They'll use the products in your home to tidy up and are responsible for cleaning up the space used by the member during the shift (ex. bathroom, living room, kitchen) which may include vacuuming, sweeping, dusting, mopping and wiping down surfaces but any deep cleaning, getting on ladders, scrubbing floors on hands/knees etc. are outside of their scope of work and best done by a professional cleaner whose sole focus includes that level of deep cleaining detail. We do hope that you'll keep us in mind should you need assistance with other activies of daily living in the future. If you have further questions, comments or concerns, please contact us at: 1-800-494-3106

Response from CareLinxFeb 6, 2024

Hello Beckie, We appreciate your feedback and apologize for any frustration you've experienced regarding payment timelines and your account. Upon review of your account(s) we do see one is deactivated but the other is not. The account that is active shows your recent hire dates in Jan with families on our platform and the invoice from 1/17/24 and the two invoices submitted on 1/22 were all approved and funded within our 7-10 business day processing time frame. Please note your bank's processing timelines directly affect the deposit dates to your bank account. In regards to the shifts worked from 1/22-1/26, when you submit your timesheet, provided there are no duplicates or errors, our system will auto approve these invoices within 24-48 business hours from the date of submission. As outlined in the CareLinx 101 training during onboarding, the processing timeline from invoice submission date to approval and 'funding status' in our system ranges from 7-10 business days. We do see your current invoice for shifts reported as completed 1/22-1/26 which is currently in the family approved status and the funding should be deposited on 2/5/24. Please note that we have a dedicated team of Caregiver Support specialists who are here to assist with any questions, comments or concerns that you may have at: 8552314728. Please contact this number for direction on how to submit your invoices to the correct account and clarification on the invoices recieved to prevent double billing the Member.

Response from CareLinxJan 15, 2024

Hello Elizabeth, we value your feedback and appreciate your concern expressed in this review. Thank you for working to support our members and for navigating through our newly revamped app experience; we are glad to hear that you find that it is a better system to work with. We apologize for any lack of communication you've encountered over the course of your time with us. Please note that we are actively pursuing product updates and process improvements that will result in a simplified process of checking invoices, and voucher hour balances moving forward. If you encounter any system hiccups in the future, please take a screenshot and email a description of the error to our support team at: [email protected] so that we can promptly address it. If you have questions in the future, please feel free to outreach our dedicated team of Caregiver Support Specialists at: 8552314728

Response from CareLinxJan 8, 2024

Hello Akiva, thank you for providing your feedback in this review. We apologize that you are not feeling confident in recommending our company to other caregivers who may be interested. Upon review of your account, we see that you were in communication with our team regarding your December invoice that was rejected due to the incorrect payment rate being chosen during invoice creation. Since a shift did not occur with this client that lasted more than 8 hours, overtime pay is not the appropriate pay rate for those invoiced hours. Thankfully, since then, we do see that the invoice was resubmitted and processed as approved with the correct hourly rate. We do see that you've recently been hired on to work with two new families and will continue to support you on your caregiving journey with us. If you have any other questions, comments or concerns please reach out to our dedicated team of Caregiver Support Specialists at: 8552314728

Response from CareLinxDec 1, 2023

Hello Melissa, Thank you for taking time to leave us a review. Based on the information shared, the star rating may not reflect your intention? If it does, we apologize for any disappointment you've felt while searching for job listings in your area and walking through the interview/placement process. Please note that you are welcome to utilize our app to search and apply to job listings for families in your local area and do not have to wait for outreach, to apply. Should you have any questions or concerns, please contact our dedicated team of Caregiver Support specialists at: 855-231-4728