CareLinxReviews of carelinx.com

Response from CareLinxJun 6, 2023

Hi Tammie, thank you very much for taking the time to leave a review. Your feedback is incredibly valuable to us. Payment works the same for all homecare caregivers on the platform. Caregivers are expected to submit their timesheets on an agreed upon cadence (weekly/biweekly/after each shift/etc.) and then clients/care managers are given two business days to approve/reject those timesheets before the invoice is captured/approved via our autopay process. Once an invoice has been approved, direct deposit occurs within 2-5 business days. The exception to this timeline being if the client's payment source is ACH, in which case that wait time is 7-10 business days after an invoice has been approved. Should you wish to discuss this further kindly contact our Caregiver Support line 855-231-4728.

Response from CareLinxMay 30, 2023

Hi Ruth, thank you very much for taking the time to leave a review. Your feedback is incredibly valuable to us. There is a team on staff called the "The Caregiver Experience Team" (855-231-4728) that you can direct general support questions to Mon-Fri regarding your CareLinx account and another team that can assist you should you have any questions about payments/invoices/tax support by way of the Payment Operations Team (888-680-4107). I hope this helps, please reach out for any questions.

Response from CareLinxMay 24, 2023

Hi Sonia, thank you very much for taking the time to leave a review. Your feedback is incredibly valuable to us. There is a team on staff called the "The Caregiver Experience Team" (855-231-4728) that you can direct general support questions to Mon-Fri regarding your CareLinx account. You can also review jobs on our platform. I hope this helps!

Response from CareLinxMay 24, 2023

Hi Sudawan, thank you very much for taking the time to leave a review. Your feedback is incredibly valuable to us. There is a team on staff called the "The Caregiver Experience Team" (855-231-4728) that you can direct general support questions to Mon-Fri regarding your CareLinx account and another team that can assist you should you have any questions about payments/invoices/tax support by way of the Payment Operations Team (888-680-4107). I hope this helps, please reach out for any questions.

Response from CareLinxMay 24, 2023

Hi Rukiya, thank you very much for taking the time to leave a review. Your feedback is incredibly valuable to us. There is a team on staff called the "The Caregiver Experience Team" (855-231-4728) that you can direct general support questions to Mon-Fri regarding your CareLinx account and another team that can assist you should you have any questions about payments/invoices/tax support by way of the Payment Operations Team (888-680-4107). I hope this helps, please reach out for any questions.

Response from CareLinxMay 24, 2023

Hi Delisa, thank you very much for taking the time to leave a review. Your feedback is incredibly valuable to us. Payment works the same for all homecare caregivers on the platform. Caregivers are expected to submit their timesheets on an agreed upon cadence (weekly/biweekly/after each shift/etc.) and then clients/care managers are given two business days to approve/reject those timesheets before the invoice is captured/approved via our autopay process. Once an invoice has been approved, direct deposit occurs within 2-5 business days. The exception to this timeline being if the client's payment source is ACH, in which case that wait time is 7-10 business days after an invoice has been approved. Missing shift requirements like clock-ins/clock-outs or missing care plans (when they are required by the program) may cause delays to the payment process. Should you wish to discuss this further kindly contact our Caregiver Support line 855-231-4728.

Response from CareLinxMay 16, 2023

Hi Sherry, thank you very much for taking the time to leave a review. Your feedback is incredibly valuable to us. We sincerely apologize for your experience. Your Care Advisor has been in contact regarding your timesheet issue, do let us know if you have any issues going forward. You can contact us at [email protected] or call at 1-800-494-3106 or contact your Care Advisor directly.

Response from CareLinxJan 9, 2023

Hi Betty, thank you very much for taking the time to write to us. Your feedback is incredibly valuable to us and we apologize for the delay in getting back to you. According to our records, a Care Advisor has contacted you and the issue you were experiencing has been resolved. Should you require further assistance please do not hesitate to contact our Caregiver Support line 855-231-4728.