Gene S.
Work in Progress
EDIT: After reviewing their response and having excellent customer service regarding billing questions, I am adding a star to my previous review. I can tell they are committed to making things easier for their employees and clients alike. Looking forward to future updates. . . . As an experienced caregiver, I found self-management on Carelinx to be effective. I can set my rates, schedule, chart, and send paystubs with ease. Jobs are posted frequently and I receive new opportunities quite often. Many clients are covered through this program with their insurance provider and so far, they've been billing this effectively. Email communication is a plus so everyone from family to healthcare providers can review tasks and information. The learning academy has many good courses, but I haven't noticed any precise benefit for going above and beyond with this resource. Ultimately, there is much room for improvement needed to support both clients and caregivers. The website and app have numerous broken or out-of-date features that need to be addressed, some of them being simple technical issues. More information is needed for quick-access outside of the learning modules, especially regarding policies. This includes on the client side. The biggest con is that some care advisors (actual employees who you report to) can be very difficult to contact at times. If it is difficult to communicate information as I have seen when trying to get basic questions answered, I can't imagine how frustrating it would be if there was a dispute. If you try to get additional verification of your credentials or the Caregiver Plus badge, be prepared for a frustrating and slow-moving process. I hope they continue to address these issues because it would make Carelinx really stand out compared to a traditional agency. While I like the freedom of this service, it is difficult to know if this company has your back and can ensure the safety of caregivers and clients.
Response from CareLinxMay 17, 2024
Hello Eugene, we appreciate your feedback in this review. We'd be glad to take your app navigation and technical improvement suggestions into consideration if you could send us details and screenshots via email at: [email protected]. We've forwarded this review to our product team in the meantime in order to address the request for quick access to policies and procedures. Regarding issues in reaching assigned Care Advisors, we apologize for any gaps in communication and delays in responses. Please note that you can call 844-344-5374 to be connected to a dedicated Enrollment Specialist or Care Advisor who can assist on behalf of your assigned Care Advisor when they are not available to take your call in real time. One of the many things that differentiate our Company from standard agencies is the fact that we are not an agency, but rather a platform, that connects well vetted and experienced caregivers to families in need of non-medical in home care according to their budget and needs. One of the biggest benefits of this, from a caregiver's stand point, is a larger take home pay; since we are not an agency, we do not take an additional percentage from your pay. We do this with caregivers in mind because we value the dedication and heart it takes to care our members. Additionally, all precautions are taken to ensure that caregivers working on our platform have undergone the required vetting steps (county and federal level background checks, drug/tb tests, online training etc.) prior to caring for our families. We hope that the connection the caregiver and family make together will result in a long-term working relationship and our team is here to support each step of the way. We look forward to continuing to support you along your caregiving journey