CareLinx Reviews | Read Customer Reviews of carelinx.com

CareLinx Reviews | Read Customer Reviews of carelinx.com

CareLinx reviews

Showing 103 reviews with 3 stars · Clear filters

KIM B.
Aug 10, 2023
No support from the other side.
I had an issue reaching one client and asked for help from Carelinx, I never received any response or help with making contacting with the client and it end with their time expiring and no contact ever made.
Response from CareLinxSep 5, 2023
Hello Kim, thank you for taking the time to provide your feedback in this review. We apologize for the timing on the interactions regarding the client you had mentioned. Upon review of your account I do see that you were in consistent communication with our Fulfillment Team and Care Advisors regarding multiple families/clients. For some families/clients, the hours renew monthly; when you are hired onto their account you have the autonomy to work with the family on a schedule that fits both parties needs and utilizes the available hours for that month. Please note: if you can not reach the assigned Care Advisor for a particular family/client, you are welcome to call into our mainline where one of our available Care Advisors will be happy to assist: (844) 344-5374. We also have a Caregiver Support line with colleagues ready to assist in your questions or concerns: 8552314728.
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Heidi
Jul 2, 2023
Efficiency for Everyone
I’m finally working with CareLinx feeling confident that I understand it enough to work on my own without support. I started in late May, it is now early July. It is difficult to get started and learn the protocol. To be assigned a specific mentor would be helpful. The people who contact me with potential good job postings often don’t refer to my profile and connect me with someone who requires a service I do not provide. This can waste a tremendous amount of time for everyone. Once I am hired by a client I have had wonderful experiences and made heart warming connections.
Response from CareLinxJul 12, 2023
Hi Heidi, thank you very much for taking the time to leave a review. Your feedback is incredibly valuable to us. We are always looking for opportunities to improve and would love to chat with you more about your experience, please reach out to us at (855-231-4728). The caregiver experience team can take down your direct feedback and help answer any questions that you may have.
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Maria Rachel C.
Jun 26, 2023
Problems with the app
Problems with the app. Not being able to clock in. Constantly buffering
Response from CareLinxJun 28, 2023
Hi Maria, thank you very much for taking the time to leave a review. Your feedback is incredibly valuable to us. We apologize you were not able to clock in, kindly try to delete and reinstall the app. We would love to chat with you to assist, please reach us at Caregiver Experience Team" (855-231-4728).
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Sheila D.
Jun 26, 2023
Communication is a major problem .
Communication is a major problem .
Response from CareLinxJun 28, 2023
Hi Sheila, thank you very much for taking the time to leave us a review. Your feedback is incredibly valuable to us. I apologize that there have been issues with communication and we would like to learn more about these issue. Please reach out to us regarding your concerns so that we may assist. We have two teams that you can direct questions to - "The Caregiver Experience Team" (855-231-4728) with general support questions Mon-Fri regarding your CareLinx account and "Payment Operations Team" (888-680-4107) that can assist you should you have any questions about payments/invoices/tax support.
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James D.
Jun 26, 2023
Get me more jobs
Get me more jobs closer to my residence please
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Anushe U.
Jun 22, 2023
The app crashes a lot and the website…
The app crashes a lot and the website doesn’t give an accurate location when I clock in
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Stacy H.
Jun 10, 2023
Overall ok
Overall ok. But app doesn’t always work. Also it’s difficult to communicate issues with a person, not very responsive. I’ve had 1 account on my list for 3-4 months that is wrong payer, and client has contacted Carelinx at least 5-6 times to fix and it’s not, which means unable to work form them.
Response from CareLinxJun 13, 2023
Hi Stacy, thank you very much for taking the time to leave a review. Your feedback is incredibly valuable to us. I would encourage you to report any app issues. There is a team on staff called the "The Caregiver Experience Team" (855-231-4728) that you can direct general support questions to Mon-Fri regarding your CareLinx account and another team that can assist you should you have any questions about payments/invoices/tax support by way of the Payment Operations Team (888-680-4107). Please contact us regarding the incorrect account so that we can amend this for you.
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Kimberly C.
Jun 5, 2023
Professionalism
Not enough supports for the caregiver or holidays nor overtime pay contracts with the clients! Care advisors/coordinators don’t return calls, or messages. So unprofessional! Clients don’t know their rolls or responsibilities and Caregivers don’t have enough support when needed.
Response from CareLinxJun 13, 2023
Hi Kimberly, thank you very much for taking the time to leave a review. Your feedback is incredibly valuable to us. There is a team on staff called the "The Caregiver Experience Team" (855-231-4728) that you can direct general support questions to Mon-Fri regarding your CareLinx account and another team that can assist you should you have any questions about payments/invoices/tax support by way of the Payment Operations Team (888-680-4107). I hope this helps, please reach out for any questions.
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