CareLinxReviews of carelinx.com

Response from CareLinxSep 30, 2024

Hello Citty_catt, thank you for sharing your feedback regarding the payment process. We sincerely apologize for the challenges you’ve experienced in receiving timely payments. We understand how crucial it is for caregivers to receive their payments promptly, and we are committed to improving this process. Delays in processing timesheets can occur due to various factors, including system updates and verification protocols. However, we recognize that this should not hinder your ability to focus on your important work. Your concerns are invaluable to us, and we are actively working on streamlining our payment procedures and enhancing communication. We appreciate your dedication and patience as we strive to make these necessary improvements. Due to limited identifiable information shared in this review, we are unable to locate a profile to research and assist further. However, if you have further questions or need immediate assistance, please don’t hesitate to reach out to our support team by calling our direct line for payment operations: 888-680 4107 or our dedicated team of Caregiver Support Specialists: (855) 231-4728

Response from CareLinxAug 6, 2024

Hello Marjorie, Thank you for your honest feedback in this review. We apologize that you have experienced extended hold times due to peak hours of phone traffic and gaps in communication. Upon review of your account, we do see that you connected with one of our wonderful Care Advisors who was able to help on behalf of Andrew in re-hiring your prior Caregiver and providing a direct phone # for future assistance. Please note that Andrew may be engaged in another call at the time of your future outreach, if this is the case, you may certainly leave a message but the best pathway to same-day assistance would be to call the toll free number associated with your insurance benefit plan: (855) 524-1211 this direct number will connect you to the next available representative who will be happy to assist further. We look forward to continuing to support you throughout your journey with your caregiver. Be well!

Response from CareLinxJul 16, 2024

Hello Lanita, thank you for your feedback in this review. We are terribly sorry that you have been unable to reach the assigned Care Advisor on your mother's account. We are moving away from assigning one person to manage a large number of family profiles and into a group sharing approach where any one of our dedicated Care Advisors can assist you on the inbound line tied to your mother's insurance: (888) 912-9435 With the limited identifiable information shared in the above review, we are unable to locate your mother's profile to assist further. Please update your review to include what you feel comfortable sharing or call the above toll free number so that we may be able to be of assistance. We look forward to supporting you and your mother

Response from CareLinxJul 16, 2024

Hello Louis, thank you for your feedback in this review. We apologize for any confusion you've experienced with timesheet submission timelines. For clarification, unused hours for the current month do not roll over. Upon review of your account, we see that no invoices were submitted for approval this year until July '24 with invoices for shifts completed as far back as February '24. As a courtesy, we 've ensured your invoices were still approved despite the delayed submission. We are glad to see that you are hired to provide care for your wife and that the received invoices show successfully approved. We will continue to help ensure that your timesheet submission follows the proper protocols for approval and timely payment. Please note that acceptance of our phone outreach attempt to assist with preventative next steps would be a helpful tool for your future consideration. For reference, the best contact number for our Caregiver Support team is: 855-231-4728 ; our dedicated Payment Operations team can assist as well: 888-680-4107

Response from CareLinxJul 12, 2024

Hello Carol, thanks for your review. You should be able to utilize our platform for job searches via your computer, rather than your app. Simply log in on our home page. For questions regarding app navigation and available listings in your area, please call our Caregiver Support team for assistance: 855-231-4728

Response from CareLinxJul 3, 2024

Hello Ernesto, we are terribly sorry to see that you've had difficulty hiring a new caregiver in your area for assistance with transportation needs. Upon review of your account, we do see that, with our assistance, you've successfully hired two caregivers last year who were able to meet your careplan needs which, of course, included transportation. Based on caregiver preference and availability in your area, we have not been able to successfully find a new match for you as of yet. We will continue to put our best efforts towards locating a reliable and qualified caregiver match for your future transportation needs. We do see that your current Care Advisor called at the beginning of June to work through some plans to provide assistance during the course of your caregiver search. This included offering an 'as needed' ride service as a courtesy, paid by our Company and the option to bring on a friend or family member who may be interested in completing vetting steps to onboard with us as your caregiver. The drawback to a ride service is that they are not always reliable. We apologize that you weren't able to attend your appointment due to your ride being canceled by the driver. We are glad to have since gotten in touch with you over the phone to address your concerns in real time. Please know that, in the future, you may call our toll free number: (844) 636-4579  to reach an available Advisor or Enrollment Specialist who will be happy to assist you in real time as well. We will continue to do our best to find your new caregiver match for transportation to future appointments, we thank you for your patience and understanding.

Response from CareLinxJul 12, 2024

Hello Cassaundra, we appreciate your honest feedback in this review. While it is true that there are many families on our platform who pace their shifts out in 2 hour minimums based on the insurance benefits they qualify for which pay for this service, there are some who prefer to have bi-weekly care resulting in 4 hour minimum shifts per visit, while others prefer to slate their time out in shifts as long as 8 hours at a time. Please note that our platform has job listings posted in your area with proposed schedules that you can apply to if interested, some may include families who choose to pay for 20+ hours per month of care out of pocket on top of their insurance benefit. There is also a shift request posting that you can apply to which lists open shifts in real time as they populate within your area. One of the many perks of partnering with us to provide care to families on our platform is the flexibility and autonomy in choosing the families you'd like to work with and building out a schedule that fits your goals. We understand that you've encountered hurdles locating and moving through the hiring process for current jobs in your area. We'd love to partner with you on this and help clarify best practices and next steps. Please feel free to contact our Caregiver Support Team at: 855-231-4728. In the meantime, we'd like to encourage you to continue applying for jobs in your area that fit your preferences since a family could easily opt to move past the interview portion of the hiring process and straight to the hire and first shift. Every circumstance and family preference is different and the outcome of your efforts can vary based on these variables.

Response from CareLinxJul 11, 2024

Hello Rachel, we appreciate your honest feedback in this review and the opportunity to improve the caregiver experience on our platform. We'd like to ensure that you have the best contact # to reach our caregiver support team who will be happy to assist with any questions or concerns regarding your caregiver profile, our app, job listings or timesheets etc. this team can be reached at: 855-231-4728. If a family has a certain hourly cap per month (ex. 8 hour insurance benefit for caregiving assistance per month) and overage submitted within the same month (ex. one invoice for 5 hours and a second invoice for 4 hours) will result in an automatic rejection in the system. Our Caregiver Support team can assist with next steps in this case; we have a smaller Payment Operations team who can step in as well: 888-680 4107. In regard to timesheet approval, our system auto approves properly submitted timesheets within 24-72 business hours. Please notes that the timeframe in which your bank processes the approved timesheet is independent from our influence and varies from institution to institution. If there is a concern regarding timesheet discrepancies in the future, our Payment Operations team can assist at: 888-680 4107. Upon review of your account, we do not see any pending invoices and are glad to see consistent compensation for your efforts. We appreciate the opportunity to support you throughout your caregiving journey and address your concerns along the way. Should you have any future questions, comments or concerns, we will be happy to assist you again. Be well.