CareLinxReviews of carelinx.com

Response from CareLinxOct 10, 2024

Hello Sandra, thank you for reaching out and expressing your concerns regarding the rejection of your timesheets. We sincerely apologize for the frustration you’ve experienced and see the opportunity for clarification here regarding our invoice process. We want to assure you that we value your contributions and are committed to supporting you along your caregiving journey. We did send an email outlining the specific reasons for the invoice decline, and this information is also available in the caregiving app for your reference. You may need to check spam/junkmail for this email and potentially move that contact record into your inbox. These notifications are intended to provide clarity on any discrepancies or corrections required for received invoices and to help streamline the process moving forward. If you have further questions or need assistance with your timesheets, please don't hesitate to contact our payment operations team directly at: 888-680 4107 or our Caregiver Experience team at: (855) 231-4728 . Thank you for your understanding.

Response from CareLinxOct 1, 2024

Hello Jim, Thank you for sharing your experience with us. We sincerely apologize for the frustrations you've encountered, and we appreciate your patience throughout this process. We are glad to hear that your initial sign-up went smoothly with Angel’s assistance. However, it’s concerning to learn about the difficulties you’ve faced since then, particularly with caregiver reliability and communication. Please know that we take your feedback seriously. We understand the importance of having a caregiver who meets your scheduling needs and performs effectively. We will review your case and caregiver feedback to address these concerns with the individuals involved and to ensure that what we can control, results in a more consistent and responsive support experience moving forward. Regarding the challenges you faced with reaching our team, we are actively working to improve our communication processes. We recognize how frustrating it can be to navigate phone systems and wait for assistance, and we are committed to addressing these issues. Please note that changes to insurance specifications require a care plan task tied to an ADL (activity of daily living) to compliment the light housekeeping request. Your Advisor can work with you to determine the updated care needs that will meet the insurance requirements to move forward. We would like to follow up with you directly to resolve your concerns and find a suitable caregiver replacement and assist you more effectively. We will have a Care Advisor outreach you within the next 24-48 business hours to assist further.

Response from CareLinxSep 30, 2024

Hello Jay, thank you for sharing your experience while seeking in-home care for your mother. We aim to be responsive and prioritize the needs of families during this important process. We apologize if the follow-up communication felt overwhelming. Our intention is to provide timely support to help you find the right caregiver. We understand that choosing care for a loved one is a significant decision, and we want to assist you at your own pace. If you have any questions or would like to explore options further, please feel free to reach out when it’s convenient for you: 1-800-494-3106 Thank you for your understanding.

Response from CareLinxOct 1, 2024

Hi Mitchell, Thank you so much for sharing your concerns with us. I wanted to clarify that your Advisor was assigned to your family on the day you enrolled in this benefit program. Since your last conversation in mid-September, she’s tried reaching out to you and your wife on six different occasions to help with your family's care needs. Unfortunately, she’s had trouble connecting, as the calls either rang continuously, went to voicemail, or were disconnected. She’s been dialing the same numbers we have on file, which match the number linked to this review. We always strive to provide the best support possible and truly appreciate your feedback about the background noise. We’ll look into it and address it with our team. When you're ready, feel free to reach out to your Advisor by calling our Toll-Free number at (844) 636-4592 ext. 2057. If she’s on another call, one of our other dedicated Advisors will be more than happy to assist you. Thank you for your understanding, and we’re here to continue supporting you and your family through this caregiving journey