CareLinx Reviews | Read Customer Reviews of carelinx.com

CareLinx Reviews | Read Customer Reviews of carelinx.com

CareLinx reviews

Showing 103 reviews with 3 stars · Clear filters

BRIAN
Sep 9, 2024
Several times I had to call billing…
Several times I had to call billing department because I waited over ten days to get paid
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Scott M K.
Sep 3, 2024
Communication would be nice and a call…
Communication would be nice and a call back when you say someone will get back with you within one business day. That is false information. I had to call for weeks until I got a hold of my recruiter. Very frustrating!!
Response from CareLinxSep 23, 2024
Hello Sandra, thank you for sharing your experience. We genuinely apologize for the frustration you faced with communication and the delay in reaching your Care Advisor. Your concerns are valid, and we strive to provide timely support. We appreciate your feedback, as it helps us improve and will allow us to provide coaching to our colleagues. We are glad to see that you've gotten connected to our team of experienced Care Advisors who were able to help resolve your concern and want to clarify that you are more than welcome to speak with any of our available Care Advisor if your assigned Advisor is unavailable at the time of your call. Please feel free to reach out directly to our Toll Free Number (833) 253-5403 or call our Caregiver Experience team for other questions related to your caregiving journey with us: (855) 231-4728
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christina
Aug 10, 2024
App is hard to hard to understand
App is hard to understand. Agents do not respond quick enough. It took nearly 3 months for me and my client to be united and approved.
Response from CareLinxAug 27, 2024
Hello Christina, thank you for taking time to provide your feedback in this review. We value the opportunity to resolve your concerns and continue to partner with you along your caregiving journey. Upon review of your account, we do see that you have successfully begun working with your friend who requested to have you hired on as their preferred caregiver. We understand that there were delays during your vetting process due to a misunderstanding of the requirements for hire (W9 was not completed and the care plan training was yet to be finished). We apologize for any gaps in communication with our Recruitment Team that led to the delayed vetting completion and would like to ensure that you have the best contact information to reach the specific Caregiver Experience department dedicated to supporting any questions you may have moving forward regarding your profile, app feedback or new job listings you may be interested in: (855) 231-4728. Should you decide to continue on with your careplan training to be vetted to work with other clients and partnerships, you can still reach our Recruitment Team who can assist with further directions on course work at: 6504021810. Thank you and be well.
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Nataliya S.
Aug 3, 2024
When using app often time/ almost all…
When using app often time/ almost all the time honestly, I had to delete it from my phone and then download again since it was frozen
Response from CareLinxAug 20, 2024
Hello Nataliya, Thank you for your feedback. We appreciate your review and would love the ability to assist you further. If you haven't already, please check your app store for any app updates that may be needed. Our product team has deployed a few updates that may help to alleviate the frozen issue you were experiencing in the app itself. If the issue persists, please send screenshots of any errors to [email protected]. Please note that you may always call in to speak with a dedicated member of our Caregiver Experience Team as well: 855-231-4728
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Vivian F.
Jul 20, 2024
The phone system is hard to do and…
The phone system is hard to do and questions always don't relate to the client your working for. Customer rep. Some times don't answer and are hard to understand.
Response from CareLinxJul 25, 2024
Hello Vivian, thank you for your feedback in this review. Due to the limited information provided, we cannot respond with a specific resolution to your concern. However, please note that we do have a dedicated team of Caregiver Support Specialists who will be happy to assist further. You can reach this team directly by calling: 855-231-4728
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Lasonia
Jul 6, 2024
I think the workers try but people do…
I think the workers try but people do no not get back with you within 48 hours as promised. I think the customer service could be friendlier and convey that they care.
Response from CareLinxJul 11, 2024
Hello Lasonia, thank you for your feedback on our caregiver support and timely responses. We appreciate the highlighted opportunity for improvement and will continue to strive towards maintaining our return call window goals to improve your experience. We are glad to see that you are actively working with a family on platform and that your invoices have been approved to date. Should you have any other questions or concerns, please call our dedicated team of Caregiver Support specialists who will be glad to assist: 855-231-4728
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Tinley C.
Jun 26, 2024
The experience which I had with…
The experience which I had with CareLinx was good. I appreciate their work.
Response from CareLinxJul 3, 2024
Hi Tinley, thank you for taking time to provide feedback in this review. We are happy to be of assistance along the caregiving journey and if there is anything that we can do to help provide a top notch user experience with our services, please do let us know. You may email us at [email protected] with further details if you so choose. Be well!
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B J.
May 29, 2024
Hard to get clients
Hard to get clients. When it shows a client you can't get ahold of them unless you get ahold of the advisor. Advisor may never contact you.
Response from CareLinxJun 4, 2024
Hello Bernice, thank you for your review. We understand it can become frustrating awaiting confirmation on whether the family wants to interview with and/or hire you during the application process. Please note that not every job applied for will result in an interview as several factors go into the family's decision on whether or not to move forward with hiring a candidate or even continuing services in scenarios where they may choose to use family instead. If there is a particular job # that interests you, after applying online/within the app, please call our caregiver support team to learn more, and get set up with a phone interview with the Care Advisor for next steps and potential placement. Our Caregiver Support # is: 855-231-4728 and the mainline to reach an available advisor is: 844-344-5374. If the advisor assigned to the job isn't available at the time of your call, you may use this mainline to reach the next available representative who will assist on their behalf. We look forward to continuing to connect you to new job listings in your area!
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