CareLinx connects families with safe, reliable and affordable in-home caregivers for seniors. Get family quality care for up to 50% less than traditional agencies.With more than 100,000 caregivers nationwide, CareLinx will help you find the right caregiver for your family so you can breathe easy. Dedicated Care Advisors will help you match, interview, and hire the best caregiver. Our real-time messaging and personalized Care Plan helps you see what’s happening at home, even when you’re away.The right caregiver is like family. We’re here to help you find that person.
CareLinx (carelinx.com) has 1,419 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
carelinx.com
Website
carelinx.com
Category
Hospital & Emergency
Location
Burlingame, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 15% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I got suspended for no good cause. I enjoyed working with carelinx. But upset with the out come
Response from CareLinxJun 23, 2021
Hi Alicia, thank you for taking the time to provide feedback regarding your experience at CareLinx. We would love to get our management team on the phone with you, so we can understand how we can resolve this issue. Please send us a message at [email protected] with a good time for us to reach out. We look forward to speaking with you.
DR
Donny R.
This company has been the worst I've…
My name is Deborah Ross. This company has been the worst I've ever dealt with. They promise housekeeping help through my insurance but can not provide me with help and I live in the Austin area. I tried for three months but the two times they were suppose to provide someone the person did not call or show up. I complained to my insurance company twice and that did not help. I am very disappointed and sad that they would conduct a business for older people in this manner. No one has ever call to ask how things are going.
Response from CareLinxJun 3, 2021
Hi Deborah, thank you for your input and we are truly sorry about your experience. We take this problem very seriously, and we are sincerely sorry this occurred. If you still need any assistance, we would love to connect with you to discuss any problems we can help solve. We encourage you to reach out directly to us and we would be happy to assist you at [email protected] .
IN
India
This company lied on me and deactivated…
This company lied on me and deactivated my account. I didn’t even work for them the last 3 weeks. They fired me for no reason. I think it’s because I said I got hurt. Or because they ran another background check on me with out my consent. Or it may be because of my race. One of them did mention my race which makes me feel they are racist!!! They say that your client hires and fires you. So why did they let me go?! I didn’t steal, cheat or hurt anyone a reason to get fired. I did nothing at all! I will have a law suit filed. Defamation of character and racism. India Sacramento California there is not multiple accounts I didn’t even give you my last name. I was told because I left a client in the middle of a shift now it’s multiple accounts. I had a different account a while back that I forgot the pass code as you can see only one was active. Please call me to discuss the issue I never even got to speak with anyone. I telling you I was discriminated against. The employer that I didn’t want to go back to was very racist towards me.
Response from CareLinxApr 6, 2021
Hi India thank you for your input and we are truly sorry for your experience. We here at CareLinx take any problem, small or large very seriously, and we want to ensure the best outcome is achieved. CareLinx is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, and we strive to ensure everyone who is part of the CareLinx family and the entire community we serve is well-taken care of. According to our official records, there is evidence of multiple accounts created and no active time sheets/clock-ins available which is a breach to our Terms of Use. The safety and integrity of the CareLinx community is our top priority and thus we deactivated the multiple accounts that were created to ensure accuracy. If you still need any assistance, we would love to connect with you to discuss any other problems you may have incurred.
GH
Gilberto H.
Carelinx agency it’s so hard to pay the…
Carelinx agency it’s so hard to pay the CNAs!and it’s also hard to get a hold with them ! As well paying employee referrals!
Response from CareLinxApr 1, 2021
Hi Gilberto, Thank you for taking the time to provide feedback regarding your experience here at CareLinx. We're sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. We would like the opportunity to investigate your feedback further and we have sent you an email, inquiring about the best time to reach you to resolve your concern. We look forward to hearing from you.
MD
Monica D.
Terrible at advocating for their staff…
Terrible at advocating for their staff at placements and near impossible to get paid for your hours worked! Do not work for this company!
JC
Jamir C.
Carelinx is bad and buggy
The Carelinx app is very buggy. The clock in and clock out function rarely works. My timesheets and shifts take twice as long to be verified and confirmed than advertised. The Customer service reps are often uninformed and unknowledgeable of instances that should have been documented. Nurse Account Managers often don't respond to request for shifts or placement and I have had to reach out several times to get shifts or even a phone call from any account manager. My pay has often been delayed due to instances that no one cared to explain to me.
AM
Adrian Murga M.
Too many people handling your profile
Too many people handling your profile. My pay was so late due to miscommunication. My shifts where messed up and not accurate.
AD
a disgruntled E.
Not a company you want to work for
Not a company you want to work for. Representatives are rude and they do not answer their phone, Good luck contacting them if you have a complaint or a problem.
