CareLinx connects families with safe, reliable and affordable in-home caregivers for seniors. Get family quality care for up to 50% less than traditional agencies.With more than 100,000 caregivers nationwide, CareLinx will help you find the right caregiver for your family so you can breathe easy. Dedicated Care Advisors will help you match, interview, and hire the best caregiver. Our real-time messaging and personalized Care Plan helps you see what’s happening at home, even when you’re away.The right caregiver is like family. We’re here to help you find that person.
CareLinx (carelinx.com) has 1,419 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Showing 130 reviews with 1 star · Clear filters
Mosell C.
I have not been able to get this service as noted as a benefit ...
Response from CareLinxJun 24, 2022
Hi Mosell, Thank you very much for taking the time to write to us. Your feedback is incredibly valuable to us. We'll definitely reach out by phone so we can address your concern, or you are welcome to reach out directly at (844) 344-5374 so we can assist you as soon as possible.
Alfred R.
Not providing caregivers
Response from CareLinxJun 24, 2022
Hi Alfred, Thank you very much for taking the time to write to us. Your feedback is incredibly valuable to us. We'll definitely reach out by phone so we can address your concern, or you are welcome to reach out directly at (844) 344-5374 so we can assist you as soon as possible.
Dirk H.
After signing up to find caregivers for my mother, I was assigned two different care advisers. I left two messages with the first adviser and never received a response. After calling the 800 number two times, the second advisor called me and helped create a job post and said that I could text her any time. It's been over 6 weeks and I have not received any replies to my job post. I sent messages to five caregivers, suggested by the website. Three of the five never responded. One responded that it was too far to travel and one responded that they didn't have any availability. When I attempted to send a message to a sixth caregiver, it blocked me and indicated that I needed to either provide a credit card or contact my advisor. I sent my advisor a text message, over two weeks ago, and have not heard back from her. Two weeks ago I found a competitor website and have hired two caregivers for my mom through them :)
Response from CareLinxMar 22, 2022
Hi Dirk, Thank you for taking the time to write to us. Your feedback is incredibly valuable to us. We will definitely reach out by phone with you so we can address your feedback, or you can reach out to us directly at [email protected] or please call us at 1-800-494-3106 at your earliest convenience. We look forward to speaking with you.
Chante A.
I've been ready to work since month has started. No response for days at a time
Response from CareLinxMar 16, 2022
Hi Chante, Thank you very much for taking the time to write to us. Your feedback is incredibly valuable to us. We will definitely reach out by phone with you so we can address your concern, or you can send us a message at [email protected] at your earliest convenience. We look forward to speaking with you.
Lucille B.
Your website is awful i tried with zipcode and it doesnt work along with email
Response from CareLinxMar 9, 2022
Hi Lucille, Thank you for taking the time to write to us. Your feedback is incredibly valuable. We would be happy to learn more about your specific situation and encourage you to reach out to us directly at [email protected] or please call us at 1-800-494-3106 so we can assist you further.
Willow
I have had the worst time trying to get care for my mother through this company. I made many calls to my Navigator and he has never returned my calls. I asked for a new Navigator and yet again have never received a call or an email. We are so desperate for help in the home and have this paid for benefit through her insurance and cannot access it! I would imagine they provide good care but at this point, I don't think we'll ever know.
Response from CareLinxMar 9, 2022
Hi Willow, Thank you very much for taking the time to write to us. Your feedback is incredibly valuable to us. We encourage you to reach out directly at [email protected] or please call us at (844) 344-5374 so we can assist you as soon as possible as we were unable to locate your account to contact your directly. Thank you!
Shanan Ericson Ronnie B.
I am having issues with the Caregiver but I cant get anyone from Carelinx to call me and discuss. Its impossible to get ahold of someone after you have the service. Would make another decision upfront if I had to and go with another service. Buyer beware!
Response from CareLinxNov 2, 2023
Hello Shanan, thank you for taking time to provide your feedback in this review. We apologize for the issues encountered during your attempt to reach a representative to assist with your caregiver concerns. We are unable to locate a profile with the information provided above. Please note, we do have a dedicated team of Care Advisors who would be happy to assist with any further questions you may have or to simply start a new caregiver search for a better match. Our Care Advisors can be reached at: (844) 344-5374
Ikesha A.
CareLix suspended my account
Response from CareLinxFeb 8, 2022
Hi Ikesha, thank you for taking the time to write to us. Please reach out to our customer support team at [email protected] so that we may assist you.