Alice W.
Incompetent company
I've used Careington since February 2023. It's been a complete disaster. It took 8 months for a routine claim in February to be processed. My dental office submitted the claim monthly but nothing happened for 8 months. Then, it was done incorrectly. I've been trying since September to get this corrected. The address is wrong on my account, many phone calls and hours later, the address is still wrong. My EOBs are not available online to me nor are they mailed to me, or if they are mailed, I don't receive them because the address is wrong. Many phone calls and hours later, I still don't have a copy of a corrected EOB. The website changed sometime in August and I was told I was going to the wrong site to get my info. Today I was told this info was incorrect. I'm giving up. This company is is not worth all the aggravation.
Response from Careington International CorporationOct 16, 2023
Hi Alice, this is Lindsey from Careington. We apologize that you have experienced trouble while trying to submit your claim. Your review has been escalated to our customer care team. Kindly reach out to our Vice President of Contact Centers at [email protected] with your name and member information so that we can make sure you get what you need. Thank you!



