Rick
Support team is very unhelpful
Support team is very unhelpful. I submitted 2 claims that were never processed or posted until I contacted them and was very persistent. They delayed processing because of a missing provider tax ID number although the form clearly states that it is not needed if payment is not going to the provider. Online support seems clueless and uncaring. I will cancel ASAP. I recommend avoiding this company.
Response from Careington International CorporationMay 11, 2026
Hi Rick, we appreciate you taking the time to provide your feedback. We understand the importance of processing claims quickly on behalf of our valued clients and want to make sure you get the help you need. Please reach out to our contact center manager at (800) 441-0380 ext. 2301 at your convenience; they will be happy to answer any questions you may have and walk through your claims and follow-up steps with you. - Meghan from Careington