Wally HealthReviews of carebywally.com

I went for an initial visit. I purchased a yearly membership. Office space is weird; it's located in a We Work Space. They told me a need a deep clean which would cost $700 and scheduled me for 8 days later (tomorrow, Feb 20 @ 8:30AM). I returned home, cancelled the Wally appointment, made an appointment with my regular dentist who has a fully equipped professional office. I had a full check up and deep clean for $160 including my 2026 deductible. I was shocked to see Wally Dental charge my credit card $680. I have disputed the charge with my credit card company and will be contacting NYC's Department of Investigations Fraud and Corruption Division.

1 star (if I could give 0, I would). Misleading marketing + predatory lock-in + no real customer support. I signed up for Wally Dental / Care by Wally because their ads heavily push “Swiss-engineered Airflow® technology” and “pain-free cleanings that replace traditional metal scraping tools.” I specifically chose them because I do not want my teeth scraped. Reality: they still used scraping tools on my teeth during my cleaning. The experience did not match what they advertise, and I feel like I fell for tactical marketing meant to lure people in. On top of that, the membership is essentially a 1-year lock-in. Once you use a cleaning service, you’re locked in for the year — no cancellation, no refund. That’s the kind of thing people need to know before they sign up. The appointment itself also turned into a sales pitch. After my first cleaning, the clinician aggressively tried to sell me a filling. I firmly said no, and it still felt pushy and uncomfortable. The worst part is their “support.” They push an automated text-only number (1-888-335-2957) that they market like an AI bot. You can’t call it — only text. And they use the same number for both marketing blasts and essential appointment communications (reminders, rescheduling, cancellations, questions). Their website also doesn’t let you properly manage appointments. So if you need help, you’re basically forced to text this number and “opt in” to receiving messages. I was getting massive marketing messages from that number. I replied STOP to stop the marketing… and it also stopped all essential customer service communications. After that, I couldn’t effectively communicate with them. There was no real way to talk to a human, so I literally had to show up at the clinic in person multiple times just to raise basic concerns. That is unacceptable for a healthcare service. I also found that they’ve been sued federally over unwanted marketing texts before. Here’s one case you can look up: Frederick v. Wally Health, Inc. d/b/a Care by Wally, et al., S.D.N.Y. 1:23-cv-10363 (TCPA / marketing texts; default judgment entered and the case closed). In the current climate, it’s wild that businesses are still allowed to run setups that feel designed to pressure consumers, lock them in, and make it hard to opt out of marketing without losing basic service communication. They’re running a Valentine’s Day promotion right now — consider this a warning: don’t fall for the gimmick. I’m cutting my losses and walking away—after reading other reviews, I honestly feel lucky that money is the only thing I lost. Based on what others describe, it seems like this could easily cross into actual harm or injury, and I’m not willing to risk that.

I was at the clinic only once, when I paid. Seven months have passed since then – they just keep canceling appointments.

I am having difficulty canceling this service from my account. Still waiting to hear from this customer service.

The in person experience is great. The follow up and scheduling is a nightmare. I asked for my report to be resent to me after the visit and they never sent the original one that I asked for. When I finally did receive the report it was incomplete. It is virtually impossible to get a timely response or to talk to someone on the phone. I am still waiting after asking several times to schedule my next appointment.

I was not treated due to periodontal issues. I canceled my Wally account once I found out all they do is general clean ( mind you they don't clean teeth well ) and just whitening. They continued to charge me $29 a month since the cancelation. I called again and there weas no response. This was the second time I had to make a dispute with my bank.

Bought a membership sometime in February last year. Had one cleaning around June or July. Afterwards, they said I had gum disease and that I would need to pay extra for a special cleaning, otherwise they wouldn't be able to "move forward with" my regular cleanings. It's as if they were putting me on credit hold just for not wanting to pay extra on a supposedly all-inclusive membership. During the same call, the representative also said, "Has anyone ever told you your blood pressure is high?" Never! I have perfect, sometimes even low, BP. How could a medical facility make such a careless mistake? Don't fall for this scam.