Jackie
EXTREMELY FRUSTRATING!
To say they lack communication skills would be an understatement, especially internally. They don't listen to their patients, instead preparing to defensively deny and cutting off the customer not letting them even begin to explain anything. I specifically, in detail, explained in my intake form, as well as to whoever I could finally get on the phone, that I was taking 2 shots a week previously, my last shot from my previous provider had been 2 weeks at the time (10 days to be exact) yet they completely disregarded any information I had to give and decided to send me a microdose to start with, which has done NOTHING for me, in fact I have gained back 2 pounds since being with CareBox. Just goes to show, you really do get what you pay for.
Response from CareboxSep 7, 2026
Thank you for taking the time to share your feedback. We’re sorry to hear how frustrating this experience has been, especially after you took the time to explain your previous treatment and concerns. We understand how disappointing it must feel to not see the results you were hoping for. We also hear your concerns about communication and feeling unheard. Patients should feel comfortable asking questions and know that their concerns are being taken seriously. We’re sorry that this was not your experience. Medication decisions, including starting doses, are made by the provider based on the information available and what they determine is appropriate. We understand that this may not have matched your expectations, and we’d like the opportunity to review your concerns and see how we can better support you moving forward. We’ve requested additional information because we’re unable to identify your account from the details provided in this review. We’d appreciate the opportunity to look into your concerns directly. Please reach out to us at (904) 322-7463 so we can identify your account, review your concerns, and assist you further. If you ever need anything, don’t hesitate to reach out to us at (904) 322-7463—we’re always here to help! -CareBox Team