Anthony
Stay Away From This Company!
Ordered Sept 16. Like others have posted, I still have not received anything as of 9/29. I've tried calling them, but no one answers the calls. Every time I chat with customer support they say it takes 3-5 business days to receive product. I told them I want to cancel and get refunded. They told me someone would have to call me back to do that. Its been 5 days since I asked to cancel and refund. No calls or emails. Now I'm chatting with their customer service, and they are saying 5-10 business days to receive orders. Well, I'm outside of that window also. Apparently, I'm going to have to fight this company. There are so many GLP providers online, do not go with this company. I will be contacting my bank and the FTC. Under FTC guidance for online orders, if a seller can’t ship within the promised timeframe, they generally need to notify you of the delay and give you the option to agree to the delay or cancel for a refund.
Response from CareboxOct 1, 2026
We’re sorry to hear about your experience and understand your frustration with the delay and difficulty getting your cancellation request addressed. Unfortunately, there is no identifying information included in the review, so we’re unable to locate your account or verify the details of the order and cancellation request. We have requested additional information so we can review your account, order status, communication history, and refund request and work toward a resolution. We take concerns about shipping timelines and communication seriously and would appreciate the opportunity to look into what happened in this case. If you ever need anything, don’t hesitate to reach out to us at (833) 278-1062—we’re always here to help! -CareBox Team