Care that's delivered to YOU. That's the promise behind CareBox, a telehealth platform making medically guided weight loss accessible to every American, regardless of socioeconomic background. Patients connect with licensed providers who prescribe personalized GLP-1 treatment plans using semaglutide or tirzepatide, shipped straight to their door. Plans start at $79/month with no long-term commitment. Getting started takes minutes: a 2-minute online intake, a provider review, and if medically appropriate, treatment begins with ongoing clinical support.
Carebox (carebox.org) has 221 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
carebox.org
Website
carebox.org
Category
Personal Care
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 98% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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These positive reviews has got to be hired writers/reviewers planted by the company because let me tell you this company is horrible!!!!!
I have been trying to get my money or medication for over a week now with no luck.
They are a scam!!! Do not deal with this company!!!!!
Response from CareboxOct 13, 2026
We’re sorry to hear you’re frustrated with your experience. We understand how important it is to receive your medication in a timely manner, and we take your concerns seriously. Our records show that your payment was received on October 8, and we want to make sure your order status and any outstanding concerns are addressed. We’d appreciate the opportunity to review this with you directly and work toward a resolution.
If you ever need anything, don’t hesitate to reach out to us at (833) 278-1062—we’re always here to help!
-CareBox Team
SL
Sleblancj
Carebox is horrible
I would give them zero stars my medication is 3 weeks late and I've talked to customer service several times and it still hasn't shipped yet they took my money and then tried to say they will give me some of my money back! The customer service is beyond horrible! Don't use this company!
Response from CareboxOct 12, 2026
We’re sorry for the delay in getting your medication to you. We understand how frustrating it is to wait for an order, especially when you’re expecting to stay on schedule with your treatment. Your medication is scheduled to be delivered tomorrow, and we understand that the delay has been disappointing. We appreciate your patience and would like the opportunity to make sure everything is taken care of.
If you ever need anything, don’t hesitate to reach out to us at (833) 278-1062—we’re always here to help!
-CareBox Team
AK
Arica K H.
I ordered on sep15 2026 and it’s Oct 7…
I ordered on sep15 2026 and it’s Oct 7 th and I still have not received my meds and I called on sept 25 th to ask why and she said she wasn’t sure why and that she put it in again and I should receive it soon. Then I got a message in the portal saying I had to talk with a Dr first and made the appointment for today at 2:10 pm. I’ve been getting reminder text about the appointment that I had to wait a week for and no one called me !! I spent the next 20 minutes on hold and finally pushed 1 for a call back. I haven’t received it yet so I just called at 5 pm and the lady was nice but said they are having problems with their providers. She made me an appointment for tomorrow at 11:30 am pacific time as I’m in Washington state. She said she will return my call to tell me what’s going on as soon as she gets the ticket. What the ticket is, I have no idea. I really hope this is a real business and that a Dr calls tomorrow. I will definitely let everyone on here know if I did get the Dr s call and if customer service calls me back and I told her they better not even try to charge me again on the 15 th if I have not received my first month yet !!! I’ll update tomorrow
Response from CareboxOct 8, 2026
We’re very sorry for the frustration and delays you experienced. We did have issues with some of our medical provider links and appointment scheduling, and unfortunately, your experience was affected by that. We understand how frustrating it was to wait for your appointment, receive reminders, and then not have the appointment take place as expected.
We also understand your concerns about your medication. We’re sorry you had to spend additional time on hold and make multiple calls to get answers. Our team was working to get your provider appointment scheduled and get the issue with your account resolved.
We appreciate you taking the time to explain what happened, and we hope we’re able to get everything resolved for you and provide a much better experience moving forward.
If you ever need anything, don’t hesitate to reach out to us at (833) 278-1062—we’re always here to help!
-CareBox Team
CA
Carrie
I was very excited to start but VERY let down.
I was very excited to start. Got my first month fast. That was back in August. They charged me on September 19th. For my second month, but never sent it to the pharmacy. I called the week I should have gotten it in the mail. I was told sorry we forgot to submit it. So they submitted it October 1st . Then I get a notification said I will be charged for my third month on October 17th. Today is October 6th and I still have not received my second month. It won't be here for 5-10 business days. They told me I could not get a refund because it's already been sent to the pharmacy. But the pharmacy does not have any in stock for at least a week. They still planned to take my third payment even though I had not had the second prescription sent. I have been with out for 17 days now and still have to wait another 10days. This is crazy. It's not affective only being on it every other month..... I DO NOT Recommend THEIS COMPANY
Response from CareboxOct 7, 2026
We’re very sorry for the frustration and disappointment this experience caused, especially after your first order arrived quickly.
We reviewed your account and can confirm that you were charged for your second month on September 19. Your medication instructions were available on September 17, but because the payment had not yet been completed, the prescription was not sent to the pharmacy. Once the payment was made, the prescription should have been updated and sent, and we failed to complete that step.
When you contacted us on September 30, we escalated the issue and the prescription was confirmed with the pharmacy that same day. We understand this delay left you without your medication, and we’re sorry we did not catch and correct the issue sooner.
We also paused your account so you would not be charged again while you were still waiting for your second shipment. We completely understand your frustration, and we apologize for the inconvenience and the gap in your treatment.
Thank you for bringing this to our attention and giving us the opportunity to review what happened.
If you ever need anything, don’t hesitate to reach out to us at (833) 278-1062—we’re always here to help!
-CareBox Team
HR
Heidi R.
STAY AWAY FROM THIS COMPANY CAREBOX…
STAY AWAY FROM THIS COMPANY CAREBOX DIFFERENTLY RIPPED OFF .. CANT SAY NOTHING MUCH MORE SUCKS BUSINESS FOR REAL...UNBELIEVABLE
Response from CareboxOct 2, 2026
We’re sorry to hear you feel this way and are disappointed that you’ve had this experience with CareBox.
We did review the account and see that two medical provider appointments were canceled. We also see that you requested a call to discuss canceling, and our team has attempted to reach you by phone, but we haven’t been able to connect with you.
We would still be happy to speak with you directly and help address your concerns and your cancellation request. Please give us a call so we can get this resolved with you.
If you ever need anything, don’t hesitate to reach out to us at (833) 278-1062—we’re always here to help!
-CareBox Team
HE
Henry
I canceled my prescription due to my…
I canceled my prescription due to my upcoming surgery and my husband in a recent car accident. I just received a GLP 1 dosage which means i was ignored and got charged!!! Not happy at all!!! I spent a lot of tme on the phone and was assured this was taken care of!!!This happened in September!!
Response from CareboxOct 2, 2026
We’re sorry to hear about your experience and understand your frustration, especially given the circumstances you described. We take concerns about cancellations, charges, and medication shipments seriously.
We’ve requested additional information because there isn’t enough information in the review for us to locate your account and verify what happened. Once we’re able to identify the account, we’ll be happy to review the cancellation request, order, and communication history to better understand what occurred.
If you ever need anything, don’t hesitate to reach out to us at (833) 278-1062—we’re always here to help!
-CareBox Team
EL
Eunwon L.
STAY FAR AWAY - READ THE OTHER 1 STAR REVIEWS
I signed up for CareBox on September 27 and paid for their personal care subscription. Unfortunately, the provider never contacted me for my scheduled appointment despite receiving numerous reminder texts and emails leading up to it.
I have attempted to contact Carebox customer support but have been unable to get assistance via phone. I'm waiting to hear back regarding my refund request email.
I would appreciate it if someone from Carebox would review my case and contact me directly to process the cancellation and full refund.
In the meantime, I cannot recommend this service to anyone reading this. I guess this is what I get for trying to save a couple bucks. I have to believe the 5-star reviews are mostly fake and written by the company.
Response from CareboxOct 1, 2026
We’re sorry to hear about the frustration with your appointment and understand why you were disappointed.
We’d like to clarify that this review was posted only two days after you signed up, and we understand you were still waiting for your appointment and a response to your refund request at that time. We take your concerns seriously and would like the opportunity to review your account and make sure your request is handled appropriately.
We also want to address your comment about our 5-star reviews. Our reviews come from patients sharing their own experiences, and we value all feedback, whether positive or negative.
If you ever need anything, don’t hesitate to reach out to us at (833) 278-1062—we’re always here to help!
-CareBox Team
RL
Rausha L.
I left a review on my horrible…
I left a review on my horrible experience and Carebox responded that they have been trying to get in contact with me which is FALSE!!! I have received no calls, no emails, no text, no response to my online chat!!! I have now been on hold with the number they provided for 10 min and 47 seconds. ISSUE MY REFUND!!!!
Response from CareboxOct 1, 2026
We’re sorry for the frustration and understand why you’re upset. We did leave a voicemail in an attempt to reach you, and your refund was processed the day before this review was posted, following your previous review and request for a refund.
We understand that you may not have seen or received the voicemail, and we’re sorry for the frustration this has caused. The refund has already been issued, and we hope this helps resolve the matter.
If you ever need anything, don’t hesitate to reach out to us at (833) 278-1062—we’re always here to help!
-CareBox Team
