Care.comReviews of care.com

I will advise anyone seriously looking for childcare to use a local agency. Care.com charges you whether you use their service or not. There is not enough active caregivers on the site. I paid for a background to be completed which cost $59 and the caregiver accepted the job and accepted the background consent and then cancelled the job within minutes of accepting the background screening. This happened on a Saturday and I could not call care.com until Monday when they were open to cancel to find out they can not refund my money. I lost $98 and never benefited from their service. Care.com is a SCAM!! Spend the money to hire from a local agency where they have already completed background screening and have active sitters. It may cost more, but it's better than giving your money away.

Care.com cares nothing about the users, only $$$. They charge for EVERYTHING and even if you didn't choose it they offer no refund. I I had my account closed after 1 months, forfeiting my last two months. They don't make it easy to cancel your account so beware that they will keep charging. care.com is a great idea but the owners do a horrible job of administering services. NEVER again would I use this service.

As another reviewer said. They get money from their customers credit cards without authorization and without notifying. If you complaint they said that it was authorized by the credit card owner which mean us! Their customers! I never sign up for a premium membership but they began billing me for the premium membership since 08-14-2017 up to February 14, 2019.It was when I saw that unknown charge on my credit card that I realized it. They got my credit card info from the background check that I ordered on their website. I email with them back and forth but they keep saying there's no mistake and that Im confused. As another reviewer wrote. We cant allow them to continue doing that and we have to fight to get our money back.I have evidence of what Im talking about but Im still looking for more evidence to get legal advice. Also I wil file a formal complaint to BBB. I invite all Care.com customers who have been on the same situation to file a complaint with BBB and get legal advise. As more people complaint, more possibilities we will have to get our money back. On BBB website you will read about a legal case that they already lost, regarding another issue and they will need to pay back a lot of money.

Care.com is a terrible service. They do not protect their subscribers. I was being harassed by a woman on that site. I contacted care.com on three separate occasions and heard nothing. I finally had to close down my account in order to prevent this woman from contacting me again. I then opened up a new account. after a week I got a message from care.com saying my account had been closed. After several inquiries they finally told me it was because I had a previous account. I explained to them the circumstances around the situation. They still did not offer me support about being harassed and would not allow me to open up an account. I joined sittercity and got a job immediately. I do not recommend care.com.

I have been using Care.com for years as a caretaker. I have had many successful, long-term jobs with the families I've met through Care.com. I recently took a hiatus from this site due to an increased work load, but I returned last week in search of a part-time after school nanny/tutor position. I applied to many openings only to later learn that I now have to upgrade my account in order for families to respond to my application? As a professional teacher, I am not about to pay a minimum of $20 a month for prospective families to respond to my application. I have NEVER had an issue finding a job through this site without upgrading to their paid services, so I guess it makes sense why they are trying to charge reliable sitters-- everyone wants a piece of the "pie". With that said, I will been searching for child care jobs elsewhere!

I've been with care.com for 3 years and I've had no problem in finding new customers. I have never been ripped off or ever had bad customer service. If you ever need a cleaner you will find me on care.com in the Macclesfield area.

I just got off the phone with "Hazel" from Customer Service at their main number which has the call back service available so no long holds! Big Plus. I had signed up for the subscription service for caregiver access for my father who died a mere 10 days later. I could not find any email confirmation that I had cancelled and I had been charged $500.00 for subsequest quarterly subscriptions. She checked a few things and then refunded me not only the subscriptions but the additionally $40 I had paid for my first enrollment. She also sent promo codes for future uses! Excellent customer service

I have been a member of care.com for several years, paying them 160 dollars a year. They suddenly cancelled my account and will offer NO explanation other then I had another account that was closed for cause and I am ineligible for the service. BS. I suspect identity theft (yes, my identity has been stolen and I have a stalker) Now I cannot find a sitter for my children and care.com is wrong about my account, but says decision is final and irreversible. Some advocate for families, plain english, they suck. Look at all the reviews, all the cancellations, ALL THE BAD REVIEWS. The lawsuits, the anger. Shady stuff.