Care.comReviews of care.com

It advertised 9.99 to try out one month. I chose that option and it charged 119.00 for the year. I called and they offered to refund me $80. Seems like a scam to me. Tricky tricky people

I signed up with care.com to find a care giver for my Mom they charged me $39.99 on 1/29/26 . I was then charged $15.00 on 1/29/26 . I received my credit card statement showing that I was charged $54.99 on 2/28/26 . I did not authorize this charge nor was I aware of it . I did not sign up for a subscription . I was charged $54.99 again on 3/27/26 . I called care.com after holding for over 10 mins I spoke with a rep with a accent she hung up on me without assisting me I called back and held again for over ten mins . I was told by someone who doesn’t speak English well that they could not locate my account by the email provided or my phone number I told them that’s the email I used when I set up my account . I was told again they cannot locate my account or assist with my refund request due to this I told them refund my money immediately ! care.com steals from you once you do business with them once I let them know to cancel any subscription that care.com claims I have . I will call my credit card company and request a refund because I did not authorize them to debit my credit card twice . I asked for both charges to be refunded I was told they can only refund one . I called my credit card company to ini-ate a dispute . I requested the CEO’s email only to be told by Kimberly S that she did not have a email for him . I asked to speak to a supervisor I was told none is available and one would call me in 24-48 hours . I told Kimberly this was unacceptable she let me know that she could only offer me a call back . Companies who steal from consumers under the pretense of the consumers having a subscription should be shut down they are stealing from each customer . If the customer doesn’t catch it they succeed with fraud and theft ! Buyers beware DO NOT DO BUSINESS with Care.com they are shady and steal from consumers !!!!!!!! Nancy Stevens

Unreliable, many no-shows. The childcare / babysitters we have had through care.com were all decent. However, the major issue is planning reliability. They just don't show up, cancel late night before or on the day. Just today, we had care scheduled for our child at 8:30am. I called care.com to confirm at 7:00am and they told me everything is fine. 8:30am rolls around no body shows. I call again, care is cancelled. They are working on a replacement. 10:00am, wasted 20mins on the phone with them, no caregiver available... This is the 10th time or so this has happened to us. I'm only retrying because it's a corporate benefit..

Was able to work 4 hrs , 3 x a week now. Hoping to find clients with more hours. Thank you care.com

My experience with care.com has been great. I like that I can connect with the potential clients in my area that are the best fit for my skills and schedule. It helps me avoid wasting time applying for jobs outside my wheelhouse. I also like that I can modify my outreach message to each client so I can speak to the needs they mention in their post and highlight my relevant experience. I booked my first organizing gig through care.com and am regularly booked for return tasks by the same client (one of my favorites!).

Signed up for it and got a large amount of applicants but 90% are just generic applications that are just copy and pastes. My ad was for a nanny supporting a one year. Most of the applications were either babysitters, home managers or had experience with a different age group.

Crooks. All I got was an account I couldn’t use because of their bizarre practice of requiring further verification post-payment and sign up process. May as well have bought a bicycle while they keep the seat. 30 messages from Nannies I cannot respond to. Butt juice service.

Absolutely awful company I bought a one month pass they have just taken another month's payment... Beware of this when you sign up. Useless no one ever gets in touch waste of time Impossible to contact Reported to paypal Will never use again