www.cardsave.netReviews of cardsave.net

I'd like to begin by warning people not to believe a word they are told by the cardsave company rep... Also just to say this is the 1st review i've ever written in my life... That's how corrupt this company is, so please keep away from them and spread the word like i will be doing. I have found out the hard way that they can come and promise you whatever they like, but once they have your signature and direct debit details, you will find the money will be drawn from your account with one person blaming the other until before you know it you're 4 months into your contract and your concerns won't be dealt with by the rep anymore, as he knows you've realised their true colours and becomes rude and dismissive, in my case hanging up the phone on me. As a small business, this situation is very damaging and i'm shocked to discover that they can get away with this...!

Over the past 3 years, I have experienced numerous amount of problems with this terminal for which I have lost a considerable amount of money. I am a small business and cannot afford to lose any money. The majority of times: I have had no signal. The machine fails to pick up a signal and has to be constantly recharged. This delays the client payment for at least 10 minutes.The terminal often got stuck for the entire day on the same transaction. It wastes paper and I am now on my last roll of paper. It automatically powered off for no apparent reason and then comes on again 24 hours later. For months, I have suffered with the terminal, until lately, when the problems have become worse and are now on a daily basis. I have turned down client appointments due to being on the telephone to Cardsave, have lost hundreds of pounds due to clients being unable to purchase retail items or paying by the card machine. I have had clients not returning with cash from the cash point, due to the machine not working. It is totally pointless to contact the Technical team as the same instructions are requested by your staff, i.e, remove the sim, do an end of day banking; none of which work. I am now on the third terminal which does not work. This situation have left me with no other option but to terminate my contract with Cardsave.The Retention team told me that I have to pay over £300 for this. I am a sole trader and have lost over £300 due to your card machine not working. It has also made me behind with other bills, as I am not being able to work efficiently. Not to mention the stress it has caused and loss of time. I am so upset with this service but no-one seems to care. I have just had enough.

I am realizing that I have made the worst decision to go with Cardsave. I should have accepted marginally higher fees of some other merchant instead of keeping the costs to minimum. Note to self: Minimum is never good! I started the application on 6th April for a merchant account that could accept USD, GBP & EUR payments. The agent met me and very politely filled out the entire application form asking us questions as we go along. At the end he gets the application signed off from us and assures us that the application will get processed within 5-6 business days as he could put it on priority. Days went by and we received our test login details in 16 days after continuous follow-up. Nevertheless the test account was up and running which had all the currencies enabled. Looking a little optimistic, we were told that we'll get our live account details soon. The situation turns to pathetic after this. When we received our live account details, it showed only GBP as the currency. When we tried phoning up the customer services they said it's because only GBP was written in the application. Frantically searching the application we realize that this was infact the case. I immediately called up the agent and told him that only GBP is enabled when in reality we asked for multi-currency support. He accepted that it was his fault and would contact the support team immediately. He comes back after 3 days and says there will be a charge of 50£ to get this enabled. Reluctantly I agreed to that charge even when it was the agent's fault, but he said I'll have to raise the request myself. When I called up the customer services they said they couldn't do anything as the payment gateway hasn't enabled the multi-currency support and I will have to speak to them. The payment gateway said the merchant provider hasn't asked for multi-currency support and they can only act if the merchant provider tells them to. The agent said he couldn't do anything and it was out of his hand and that cardsave doesn't provide any account which can handle USD!! I am now in a fix requiring a multi-currency support and have ended up with GBP only account which is good for nothing as 90% of my revenue is from USD payments. It's almost a month now and I still don't have any idea how to get this resolved and who to contact! PS: While evaluating different merchant providers, Cardsave agent told me that there won't be any yearly committment from my side and I would be free to leave whenever I want. I now see that the contract shows a minimum contract period of 12 months which I know will haunt me when I decide to leave, which could be very soon! PPS: Apparently the agent has problems with his phone only when I need to speak to him. After the submission of application, there hasn't been a single case where my phone call was answered in 1 go. I had to wait for hours, message atleast 10 times, email multiple times and beg for a callback/reply. I would NOT choose cardsave in a million years now! PATHETIC!

I have received 'interesting' letter by post just now and defiantly will seek legal advise and more likely look for other who is been treated same way as I am. This can not be right and it is so wrong on so many levels. 1) when i called to cancel, i was told that i can not do that over the phone , FORGOT TO MENTION if you decide you want to leave you have to give them a months notice, this will also cost you £100 as a jester of good will, so basically if you want to cancel after 11 months you will get ripped off no matter how you cancel your agreement. SERIOUSLY !!?? 2) sent the letter by post 3) called back to make sure it is received, the answer was NO 4) today received the letter that cardsave received the cancellation soooooooooooooooooooooooo .... did you receive the letter or NO???? (appears that they did) CS rely on busy business customers not giving 1-months notice prior to their renewal date. Even then, they move the goalposts about renewal dates. In our case, we believe the contract commences when the service is activated and commenced. CardSave believes the agreement is when ever they decide! Even if i did not use the terminal as much , it was not great asset to my busines, i still understood the contract is contract and I have to pay the charges untill the end of the contract. BUT NO LONGER, AS I DO NOT NEED THIS TERMINAL I think enough if cardsave has already made the money on me, but no, it is not enough for them yet !!! Guys, have you seen your feedback???? GOSH I WAS SO WRONG , BIGGEST MISTAKE TAKING THIS ON [external link removed] [external link removed] OR YOU JUST TRYING TO FIND AWAY AROUND TO TRICK ME ONTO NEW CONTRACT AND HOPING THAT ME WITH MY FUNNY ACCENT WONT COMPLAIN ??? looking at reviews so many clients are disgusted !!! As of now I am getting my solicitors so that can continue to deal with the issue for me.

Before signing up with Cardsave, I raised concerns over the poor reviews on customer service. The Territory Sales Manager assured me that things had improved and that he would personally deal with any query. When our first charge was applied ahead of the due date and the negotiated 'first month free' discount was not included, I e-mailed him. He responded by saying he would instruct accounts to process the refund and look into the timing of the direct debit. In the past month, I've sent e-mails to him checking whether this has been done and not received a single response. His mobile goes straight to answerphone saying he's out of office but back on 2nd April (2 weeks ago!). I raised the issues with Customer Services who stated that the credit has not been applied and refuse to do anything as it must come from our contact - which is a bit difficult since he's not answering his e-mails or telephone. I stated I have an e-mail from him confirming the refund but they refuse to accept this. I asked for his manager's contact details but they refused to supply this. Ridiculous.

I should have known when a rep came to see us that it was too good to be true... Yes, the rates were drastically cheaper than our current provider. No, we wouldn't have to pay extra to be PCI DSS compliant. Yes, the 'worldpay' service would automatically work with our web-shop. No, there were no additional fees for CNP/KEYED transactions. That's right, no monthly minimum fees. In the end none of this was true and I gladly paid the extortionate fees to exit the agreement early. I personally believe it is down to a terrible sales team of pushy liars. Considering they let us out of the online agreement due to it not being compatible with our web-shop without question, makes me think they know this. And I'm sure the poor souls in the call centre spend all day cleaning up the sales teams mess. So, here's an idea CARDSAVE, ditch the out-of-date, high-pressure, say-anything-to-close-a-deal sales techniques and concentrate on providing some actual service. Oh, and when people do cancel, best inform Streamline so that we don't carry on getting bills for not being compliant without even having a card terminal.

I would steer clear of CardSave. Their 12-month rolling contract practices have been banned in other business sectors e.g. Telecoms. They rely on busy business customers not giving 1-months notice prior to their renewal date. Even then, they move the goalposts about renewal dates. In our case, we believe the contract commences when the service is activated and commenced. CardSave believes the agreement is when ever they decide! Any decent, customer-focussed and professional provider automatically gives due notice regarding forthcoming renewal. But not CardSave. I have written to them outlining my concerns and will update my thoughts accordingly. Update 09/04/2014 Typical of the woeful customer service from CardSave; they were very quick to respond in TrustPilot with a generic cut'n'paste reply but have not had the courtesy to respond to or even acknowledge my email to them that was sent on the same date.

We run an online business and were put into CardSave by a new developer who we were working with. We thought this was because our developer was looking out for our interests but discovered afterwards that Cardsave actively target developers and pay them nice commissions to put new customers their way. What a disaster. The CardSave integration with our site did not work resulting in anything up to 25% of orders being lost because customers could not pay. Multiple hours on the phone to Cardsave and our developer (at £70 per hour for our developer), did nothing to improve things. We had also had enough of our developer and so decided to find a competent one and just leave CardSave alone until we could move back to an alternative supplier (not allowed to mention who). Between the lost orders, wasted time and extra development costs Card Save cost us something in the region of £15 000. I told them this when they asked why I wanted to cancel. I never got a single word of apology. The new developer put the gateway from the alternative supplier (not allowed to mention who) live 4 days after our annual renewal date. Given our abysmal experience with them I would have expected them to be able to immediately cancel our account but this option was only available for a £500 charge. Alternatively we could keep our account dormant for the next 12 months at a cost of £300. In an attempt to keep our admin costs down I even offered to pay the £300 up front but any attempt to reason with them went out of the window and the only answer I managed to get out of anyone is "it is in our terms and conditions". They rattled this off in such parrot fashion that my guess is they must use this phrase many many times per day. As Card Save were clearly happy to maintain a dormant account for 12 months we decided to make it as costly for them as possible and cancelled the direct debit and have been paying monthly by cheque. In short, if you value your business, your sanity and your cash, do not even think about working with Cardsave.