www.cardsave.netReviews of cardsave.net

I paid the pci renewal fee for our business olivers cards earlier this year. Since then I have been charged £13 plus vat per month every month in error. I succeeded in getting a refund of £26 in july but no vat refund of £5.20 then guess what! They took another £13 plus vat on the latest statement we received. My husband is ringing them tomorrow. When will they get their house in order? There is never any communication from them save for the monthly statement by which time it is too late to claw back the overcharge until the next month

I have never written a review on here before but would not want anyone to receive the same service as we have with Cardsave. We changed to Cardsave following a visit from one of their sales reps promising to save us money. He looked at our bill and said he would set up the same merchant services. This was never done correctly and so we couldn't move from our existing provider. we however had to pay them for a year as we had signed a contract despite the fact that we had not got the required service to use. Despite numerous attempts to get the correct service or cease the contract Cardsave were not interested in sorting out either problem - they were just happy to take money for a service that they were not providing. So this move doubled our costs of merchant services as we had to pay two companies. WARNING TO ANYONE THAT IS THINKING OF CHANGING THEIR MERCHANT SERVICE PROVIDER PLEASE DO NOT USE CARDSAVE

I don't usually write reviews , but this time I just can't help it not to leave a bad review about this "company" , which is the worst thing that ever happened to me!!!!! If there are more people in trouble with these people , let's get together and SUE these rubbishes ... They just people in trouble and get away with it .. It's not normal to let them get away with it. They have this [Sensitive information] CEO [Name] , which I believe he is just stealing money from people without worrying about anything! LET'S GET TOGETHER AND SUE THESE DOGS!

Pity I have to give this company any stars as they do not deserve it. Ive been trying to cancel my account since about January. Eventually in May I got a response saying my account was closed but I had to pay nearly £450 to cancel as I had gone over another year. I had chased many times since January and in March I was told over the phone that it was cancelled but obviously not. Im now getting no response at all to any emails or calls quering this DO NOT USE THIS COMPANY UPDATE 30th July 2014: To be fair the same day I posted this, someone from Cardsave called and sorted it out. Disappointing it got this far but at least they did the right thing in the end

I have been a client using Cardsave machines for over 2 years. One year ago in September 2013 we moved shop to another address in the same town. We wrote, telephoned and emailed with our new address. As at todays date, nearly 10 months later, our machines are still not programmed to the new address and our clients get receipts with the wrong address. We have emailed to [email protected] at least 4 times, called about 6 times and written, no-one gets back to us. Also, we applied to American Express to use their cards and was accepted about a month ago, they asked us to email [email protected] and request the machine to be re-programmed to accept Amex, GUESS WHAT? No response, nothing has happened. Do you think we will be using Cardsave in future?

I have never reveiwed a company on line but such is my frustration with this company I have resorted to Trustpilot in the vain hope my complaint will be heard, despite my constant stream of communication with CardSave/WorldPay. I met with the Territory Manager for Greater Manchester to sign up for CardSave as it seems they had a good reputation for working with small companies. I wish I was aware of this site back in February 2014. To cut a long story short I was not told about Monthly minimum charges of 25 pounds per account, I have 2, one for a terminal and one for online ( or so I thought) I came to use the online facility only to be told further fees apply. There have been so many problems and issues with dealing with CardSave/ WorldPay that I can't be bothered to reiterate them all here, I am only reviewing this company in the hope that I can tell other small businesses NOT to sign up with this company. Throughout making my complaint I have not heard a word from the Territory Manager who also does not reply to emails or even does not have the courtesy to read them. I have made written complaint to the customer service team but 10 weeks later I do not have a satisfactory answer only they are investigating, SMALL BUSINESSES BE AWARE: they hide the fees and details which are not fully disclosed at the point of sale, the Sales/Territory Manager tells you he has highlighted all details and get you to sign the ipad on the spot. I have wasted so much time trying to pursue this company, time I should be spending on my customers orders. I have found them to be truly appalling to deal with and detrimental to my business and it's development. A very very expensive and appalling company.

Where do I begin? One of the first payments processed was referred for fraud checks, while I have no issue with this, what is an issue is that it took 11 calls to find out that it was in this state. A letter that I was told was sent (21 May 2014) stating it had been referred for these checks has still not arrived by today 16/06/2014. Not to mention of the 11 calls made, three Streamline staff including one who is a manager and has been with them for eight years insisted the money had been paid to my account when in fact it had not. It had not because it had been referred for fraud checks and they cannot tell only insisting I had had the money! At every stage the staff at Streamline tried to fob me off, in particular when the monies did not arrive they told me it was my banks responsibility to trace a payment which also turned out to be inaccurate. Now the main issue. I was advised that my monthly charge would be £19.95 + vat/ month + transaction fees. So far it appears I will be charge £119.95/month + transaction fees. The salesman has not answered any of my emails or a recoreded delivery letter. I have received a letter from Streamline (also part of WorldPay) stating my complaint will be dealt with in 10 working days. I have had nothing from Cardsave with whom the contract was setup.

I called Cardsave back in September 2013 to cancel my contract, was told that it had rolled over and I would have to pay for the next year's service. My business closed in Feb 2014, and I am still being billed for services that I do not either require or use, causing charges on my bank account. I simply want to know where to send the terminal, and terminate this contract. Please deal with this asap.