www.cardsave.netReviews of cardsave.net

Avoid Cardsave at all costs. Not because they're so bad that you just really don't need the hassle, but because there's no way that an utter shambles of a company like this can possibly be in business much longer. Been with them for a couple of years and don't have time to list all of the issues that have occurred over that time - most of which I let slide but will all be pursued now - (premium fees, additional charges over contract, terminal breakdowns, incorrect setup, mischarges and extra charges (which incidentally I had to send in copies of the bills for as they "couldn't see them on the bill and said they weren't there"!!!) . Short story is that I provided written notice to leave within their timeframes (by recorded delivery which they signed for but claim they didn't receive). Took six weeks to finally collect the machine (all the while they continue to charge me after when they should have stopped). They have mis-charged me again (and agreed to it in writing) but have still not refunded me. On one occasion I called them chasing there was only one person answering the phone who was "just taking messages and passing them on" there was no-one who I could speak to. Their head office have never once returned any of my phone calls. I have only ever had one reply to an email and what they said they would do was not done. They have not replied to any of my written complaints either (not even to acknowledge them). Currently investigating FCA; otherwise will quite happily take them to court now. There's no way they will turn up to defend the amount of things I have, though they also aren't likely going to pay any judgement against them when they aren't paying me money they have already said they owe me, so I'll end up forking out for bailiff fees I guess. Our area manager has tried many times to help but has also not been able to get his own company to reply or follow through on anything even when he has escalated it. Feel quite sorry for him. Obviously I only want to deal with this company in writing so there is a paper trail, but they wont communicate or follow through on their word in any way.

I don't know why, but they opened 2 accounts for me when I have 1 premises just because I wanted 2 terminals. Meaning I'll have to make sure my staff use both terminals to avoid minimum monthly service charges and keep track of 2 separate bills. I have to pay them to merge the 2 accounts thank you. After looking through my agreement it states 2 terminals at £28 (14+14) and scv at £25... but I get charged 25 + 25???? So they tell me it's just the way they write the summary. 1 of my terminal becomes out of use for nearly 2 months, and it's my job to call them up every week when they tell me that they will call me back. So I ask if they would take any responsibility and they tell me that they'll look into compensation, thank you. But end result - "no can do" because they tried to contact me once when I wasn't available (and apparently left a voice message) which probably wasn't on my work phone because that always gets checked. Honestly???? I must've spent up to 5 hours in total of my time trying to get through to them, on an 0845 number. Often if I ask for a reference the answer is -all our calls are logged, at the same time when I ask if they have a record of my previous call- it's sorry we have no records. That's my case, I guess everyone else has rather much the same opinion.

Worst company I ever dealt with even when cancelled they change their name to take money from your bank. Reason for cancelling was , 3 accounts were set up instead of 1 , PPI not complaince was taken even though we are PPI complaince, did not sent out the tablet so we could take payments , did not honour their agreement from day one!! Their have taken money from our small business all year with nothing in return. Even when we managed to stop payments leaving our bank account, they have sent a bailiff letter demanding more payments Please do not touch this Company

Cardsave really needs change their name to something like Charge Charge than Charge you some more! After being with [external reference] merchant services for many years with never any issues. I decided sign up to cardsave following a reps visit who offered to reduce my bills BIG MISTAKE. After telling the rep that we are switching from a sole trader to a limited company she said that would not be a problem, we will put your application in as a limited company. All went well. I was signed up for 12 months. A couple of months after signing up my accountant told me that now isn't the right time to change onto a limited company. So I needed to change my cardsave account to sole trader. After contacting cardsave explaining this they said I would need to reapply, fair enough! THIS IS WERE THINGS TURNED VERY SOUR!!! My application was turned down even though my business has been trading for over 30 years. They told me reason for turning me down is that they don't service my business sector. I asked Cardsave if you don't offer merchant services to my business sector how on earth was the first application passed? They just said unsuccessful contact customer services. Got no where with customer services, so I was suck with a terminal the I couldn't use and being charged for the privilege of looking at the terminal in its box. I asked if I could terminate my contract. They said you could but there would be a cancelation fee it would be better waiting to near the end of the 12 month contract and cancel then. So I did wait, but near time I forgot to confirm to cancel as my mother took very ill at that time. When I remembered that I needed to cancel the contract it had ran over by 2 weeks. No guesses what happened next! You guess it I was tied in to another 12 months. I tried to explain what happened with my mother but they were having none of it. So I had to pay the cancellation fee plus the monthly terminal hire as well. Ouch that’s a lot of money for a thing I couldn't use. The final problem only only happened just this week with returning the terminal. I was given a postage label to post back the terminal. So I sent it back in its original packing never used. And surprise surprise they said the terminal was losted. Lo and behold another charge. So I have learned a very expensive lesson with this company. All I can say please AVOID AVOID AVOID!!! Unless your happy paying money for nothing.

I have an online florist business. I used to have just one account with Streamline until they changed the ball park and decided that because I have 4 websites ( 1 currently dormant) I should have four accounts. Guess what: yes : they now chargme 4 account charges plus fees on all 4. In March when they threatened toput the charges up to £20 per account plus vat which is £100 per month for doing nothing. My website provider threatened to remove all his clients and guess what had it reduced to £5 per account. I did my PCI Compliance in time for their August deadline but lo and behold I am being charged for Non compliance on these accounts £11.99 per month . I have been on the phone constantly for over a year I am locked out of their online system for some reason and have been promised call backs /refunds/help/ on so many occasions its a joke. Nothing happens it is costing me a fortune in phone calls alone !!! I will only have a small turnover but what I do have is being eroded by their spurious charges . PCI Compliance is due before 20th September and yes you've guessed it they have not yet registered me ( I know this because I've rung Worldpay Trustwave ( parent company ) and they've never heard of me. I do feel like I'm starting to not exist too . Its absolutely hopeless ! I THOUGHT THEY WERE WORKING FOR ME-- IT IS A SERVICE COMPANY AFTER ALL ! At this rate I'll be bankrupt by Xmas.

we took out a contract with them for a year after a while machine started to play up and we had to have it replaced many times. after the third machine i ask to end the contract when i was told i was lock in to a 18 month contract and would have to pay over £500 to leave !!!!!!!!! so we tried to get the machine working again but the customer service is so poor so for the last 10 months i have had to pay for a machine and service that i cant use because it was too much to cancel my contract i would rather begin to accept camels as forms of payment that go back to card save avoid at all costs !!!!!! the sales man promised the earth and it turns out to be the worst mistake of my live !!!!! thanks card save

In January 2014, we sadly had to close our computing business and informed Cardsave that we were closing the account. We understood that the contract ended in June 2014 and we were willing to allow the final payments to come out of the company account rather than pay any cancellation charges. We were still having payments taken from the account since then and have been told that our contract has been rolled over another year. Also, that to close the account we would have to pay for another year. We then sent an email on 8th August to Cardsave and asked to close the account as it should have been in June 2014. I received no reply at all to my email. Instead, through a friend at our old office premises (which we left in February), there was a letter dated 18th August which I received informing us that the agreement had been cancelled and that they were charging us £395.46. I am so frustrated that after using them for the best part of two years that Cardsave have behaved so unreasonably not to communicate with me first to address my issues and then to send a letter to an address that is no longer valid to immediately put through the cancellation process and to use the direct debit to do so. There should be a facility for someone to cancel an agreement at any point, even if they need to pay the remaining amounts due towards the end of the contract, but not £150 in cancellation charges as well. To also have a running contract that you never get a letter informing you that this is happening and that you are automatically renewing every year seems very underhanded. All in all, not impressed at all with your communication and really frustrated how things have ended up. I am making a complaint and will go to the Financial Ombudsman if I have to.

I signed up to card save following a reps visit who offered to reduce my bills. Once the service was running i found my costs were actually higher. But only when i analysed the money taken from my account. The Paper statements received did not show all charges that were being taken from by bank account. I then called to cancel my contract but was told they had automatically renewed my contract and that i would have to pay 11months of the exorbitant charges to leave card save. At no point did they write to me to confirm the contract would roll over for another 12 months, and at no point was it stipulated by the rep. I suppose it must of been in the small print? After 7 months I called again to confirm cancellation. This was the most frustrating process i have ever been through with a firm. I was hung up on, given incorrect email address ending in .COM not .NET, and made to wait up to 45minutes only to confirm that they still hadn't received my cancellation. It really seemed like they were trying everything they could to prevent me cancelling. In the end i sent a recorded letter, confirming my intention to cancel and kindly asking them to write back . A month has now elapsed and i still have not received a confirmation letter from them. STAY AWAY FROM THIS FIRM IF YOU VALUE YOUR BUSINESS.