www.cardsave.netReviews of cardsave.net

I contacted card save to enquire about a terminal and weather it would be suitable for my first business as I was not sure if I needed to have one as my shop is small with an local community setting not a massive money maker , I had many conversations with agents over the phone and a rep who convinced me that this would be beneficial as the customer may spend more etc etc the agent recommended a mobile terminal as I was not having a landline in the shop and that I could make payments from my personal account!! he informed me that I would only be charged for the terminal which would be a quarterly payment plus a charge of 0.35p per transaction which he told me I could charge the customers 0.50p for to cover this cost which sounded ok as I knew shops that did the same thing. As I was just enquiring at this point I told the agent I would be in contact closer to the shop opening within this time I was contacted from the call centre just confirming if I was going ahead I said yes and disgust the reasons why low cost etc etc I then contacted them to go though with the agreement and they set up a meeting with an agent who I had spoken to before, we meet up he made me aware that he was in abit of a rush, I wanted to confirm that the information we had already disgust was correct ie the quarterly payment and per transaction fees he confirmed that this was correct I asked if there was anything else I need to know and he said NO not really apart from I was entering a 12mth agreement and that would start now, this sounded abit scary however I trusted that he had told me everything but I did just quickly confirm again that if I do not use the machine I will only pay the quarterly fee he said yes and then went on to explained that this is my first business just a small pound shop for the locals as we do not have anything like this in the area and wanted to give customer the option to use card so said to him I would have only have quarterly instalments to make if no-one uses it he agreed !!!! then we went on with signing the paper work he quickly went over what we had already disgust he asked for payment details then said me to sign here! here! and here! he then said I have to go and left. my terminal was due to be delivered on the 28th march 2013 its now the 12th april 2013 and it still has not arrive however on the 8th march I received a shock.....2 letters 1 from streamline stating that your terminal should be connected to a landline for updates and that if it was not this will cause the terminal to stop working etc then the other letter consisted of two bills 1 for my quarterly instalments which showed that they had already requested payment from my bank and the other letter stating that another payment was going to be taken for the amount of £25.00 as you can imagine i am thinking what the hell!!!! what am I paying £25.00 for!!! and plus why am I paying for something I have not even got yet!!!! I called the call centre and spoke to a Deanna she said she would look in to all matter and call me back its now 4 days later and no call or voice mail from her, however I called back the 48hurs later only to be told I was liable for the £25.00 charge even if the agent did not tell me and that if I cancelled I would be charged over £600 even though I still do not have equipment and the fact that i was miss sold to she also said the terminal would be with me the next day its now been 72hurs since that phone cal and it still has not arrived l I feel so angry that I got involved with a company like this its so upsetting to know that they would charge me a cancellation fee when I was missed sold to and do not have the equipment I cant express how upset this has made me I am suppose to be putting all my effort energy into my business but all I can do is worry about what is next I have contacted trading standards and financial ombudsman for advise they have said to give the company a chance to resolve but have agreed this is not the right code of conduct and have said if I do not get any joy to come back to them. I cannot believe I am being put though all of this by card save I am so hurt, disheartened, worried, words cant even explain and I know its having an affect on my business which has only been running for 3 weeks. . .

We signed up for a merchant account and card machine with Cardsave in December 2012. We had taken out the registration under the guise that we would have the machine by a set date as we had an event running at the weekend which was the reason we ordered the machine in the first place. It had been a debate in our company as to whether to get a short term rental from elsewhere or sign up for the Cardsave service, because we will not be needing the machine again, at least for a number of months. Having been told that it would be feasible to get the machine in time for the event and persuaded to the benefits of the long term rental, we signed up. I then, having not heard from anyone, tried repeatedly to get in touch with the agent who had signed us up. Upon eventual contact being made I was informed that someone should have already been in touch. I said that they hadn't, and was told to wait to hear from him. I was never called. I then, upon calling in myself and trying to establish separate contact, was informed that we would not be receiving the card machine by the advertised. Furthermore, I was informed that in no way would it have been possible to get the machine to us in time. In which instance I most certainly would have sort to sign up for the alternative service away from Cardsave. Not only were we unhappy with the service that we received from Cardsave but we had been signed up to the account under false pretences in the first place. While this a complete disgrace and this all had an impact on the sale event we ran, it did not stop there. We then tried to resolve the situation by informing Cardsave on 10th December 2012 that we wished to cancel our membership because we were missold a product. We attempted numerous times to get hold of Cardsave and eventually were offered 3 months free due to the mistake that was made by an advisor named "Sarah". We declined this offer by email on 20th December but received no reply so we sent further emails on 24/12/2012 and 3/01/2/13. Eventually Sarah got back to us at the end of January 2013 and said that they would cancel the policy and refund the £90 payment but we would be charged a cancellation fee. This was absolutely absurd and we emailed to this effect on 5/2/2013. We receive no reply to this email. We eventually received various demands for payment for a fee of £360 + any subsequent fees + potential court fees!! We are still trying to resolve this issue as I write this. L'Estrange London

Engineer arrived to carry out a free terminal upgrade and the new sim card would not work. He had an argument with someone on the phone over the terminal and sim cards because he had done another machine before mine which did the same thing. As a consequence I was left without being able to take any money via card payments at all.The old type of swipe machine CardSave and Streamline provide as a backup did not have my new business address because they had failed to change my address when my business had moved over a year ago. I was unable to take payment for an expensive piece of equipment and Cardsave and Streamline passed me from one to another and would not let me speak to a manager. The next day a new machine arrived but the engineer did not arrive as agreed so for a second day I was left without a machine and I lost customers because they do not carry cash to pay. Cardsave and Streamline failed to get in touch with the engineer to find out why despite several calls from me. Third day despite ringing at 8am again no joy they stated they would send me another new machine or I could go to Grimsby to collect the machine personally. They said they had given me the options and that was it . As a result I have taken the advice of Trading Standards . I have been unable to take any card payments for three days which is disgusting. Small buisnesses go under when things like this happen . Cardsave and Streamline take your money in advance so they get paid! An interesting update from Cardsave. They made a promise about the engineer revisiting the day after he messed my machine up. Also the Customer Service Advisor promised to ring me during the day with an update about the engineer and guess what HE DID NOT RING. We will wait to see if the new card machine (ready for use!) arrives tomorrow. I will still be taking the action that Trading Standards have advised me to do. Just one point to add. I would suggest that Cardsave and Streamline Managers ( who customers are not allowed to speak to) advise their staff who their CE is because when asked they don't know who Mr Kahn is. If you check telephone recordings asking for the name of the companies CE you will find out for yourself ( and these are the people you trust to advise your customers). Customer services contacted me and we went through what had happened. Apologies were made and the situation was finally ended.

I came across card save from a call from one of their sales reps, I was looking for a way to take payments online and over the phone. The rep that came to my home said everything will be all up and running with no problems....yeah right! Its been over a month now and i still have not been fully set up! I have the telephone payment set up but now i am still waiting for the virtual terminal and pay by link setting up! At this point it has been over a month and i have lost hundreds of pounds! But also i have lost respect from repeat customers who i told can accept card payments within 2 weeks which is now a month and still waiting. The customer support have an attitude problem and make out as though you are in the wrong for ringing them. I asked them when it will be installed and they just say its streamline...and! your're the ones who i'm paying not Streamline! So far i have been cut off twice when talking to them and all they do is pass you on to someone else, they also say they will ring you back and this never happens so whilst you're busy running a company you have to chase these lot to do their job! Company is a disgrace and if my company behaved in this way we would be closed down. Also i forgot to mention the sales rep does not explain the contract so make sure you have a good read over this..overall be WARNED PEOPLE STAY AWAY!

Just phoned this company to get support because the payment gateway they signed us up for has gone down. The lady on the phone told me that as it was after 1 O'clock on saturday then there is nothing they can do until 9 O'clock monday. I said that it looked like there server was down but still nothing anyone in the building can do until Monday morning. This seems quite a serious situation for a gateway provider. If there servers fall over or lose internet connectivity then to have no emergency process in place. Ironically I had just spoken to streamline (their sister company) and the lady there was telling me how robust the systems were and how they have a fallover autherisation system. I am very disapointed by this service. We have struggled with it for a while now because of its poor callback architecture and now have to sort out a large mess.

As a previous customer Cardsave are only interested in taking your money. Their customer service is very poor, and the staff don't seem to care either. Beware that their contracts renew automatically after 12 months, so if you want to leave them, not only will you have to pay for the remaining months that you did not agree to, they will slap you with a cancellation charge aswell. I would not recommend Cardsave. Go with someone who truly cares and will look after you.