www.cardsave.netReviews of cardsave.net

As all others, i had a terrible experience with Cardsave, there are so many hidden terms and conditions which no one would be able to read all before we signed. Same case as everyone, the sales rep (sorry but have to mention his name: [name] for london area) is a truly liar, you only discover this once you contact the Customer Service team at Cardsave who are extremely rude, i never believe how they build a business based on all these gangster, not polite to their customers (they dont realise it is us, all businesses, that indirectly pay their salary everymonth. Here are few points 1) Sales rep said: if you enroll quarterly for the terminal till roll, they we will supply you unlimited, obviously with amount of business we take on card payments, we can only use within the limit they already set out. Once i ran out till roll, i rang card save customer service team, they refused me to send me any, instead asking me to pay £21 for a box. I refused, rang the sales rep, he did not comment and asked me to talk to customer service, as he did not deal with it. I emailed him first, completely ignored my e-mail. 2) The supervisor card was sent out to me, after using for nearly 2 weeks, stopped working, i rang customer service team (again, their rude attitude is impossible to speak to sometimes). This young arrogant girl refused to send out a new one to me, instead asking me to pay £9 for the Supervisor card, i explained to her it is nothing i did wrong, the card itself stops working after just 2 weeks. She still refused, i requested to speak to her supervisor, she said no one at the moment. I then rang the sales rep, he said i needed to contact customer service again even though he said " it should be free for Supervisor card, he said "as once we signed agreement, everything will go back to the central, you therefore need to speak to them !!! " I cant believe what i just heard!. He suggested me to send an email to him and customer service team. What a procedure! obviously once he got the contract signed, hands off !!! I made a complain on second call, they agreed to send out to me free of charge. 3) Streamline payment is extremely high and we never got told this when we signed the agreement I only signed with Cardsave because when i took over the premise, see their letters chasing for payment from previous tenant who left and never paid their bills, i did not have time once we prepare for the opening, but NEVER NEVER AGAIN after this year contract finish. For all who are looking for a terminal rental, please trust me, AVOID Cardsave, everything mentioned here and other fellow businesses are 100% true. i have never received worst customer service as at cardsave, even worst than [external reference] team. They are extremely rude, arrogant, i even spoke to the customer service manager (a woman, not got her name) and she had the same tone as her staff, very rude. She said " No, you cant stop contract now, have to carry on till finish one year or we will charge you for terminating contract..." Instead pursuding customers/apologise for what we had experienced.... and remember she is CUSTOMER SERVICE MANAGER. I really think we should report them to regulator or such, as their terms and conditions are well hidden, Sales rep is not honest, he said one thing, customer service in central office said another thing completely different.

i was visited by a rep are initially contacting the company. I signed up for what I thought was a 12 month contract, after time was spent explaining all the benefits. No problems with the service until I decided to cancel the contract some 21 months. When I cancelled I was to told that I would have to pay up until the end of my contract. I explained that I only had a 12 month contract, apparently not, if you don not get in touch before the 12 months is up they automatically renew for a further 12 months. As this wasn't bad enough I was also hit with a £150.00 cancellation charge. I disputed this and said I would not pay but it was taken from my account anyway, even though my DD was for £80 per quarter. I was told I signed the contract, having explained that I signed the contract when the rep was there, it was never pointed out to me or my attention drawn to either the clause relating to rolling 12 months and cancellation fees. I think that I was mis-led and mis-sold I have an offer of £90.00 after many phone calls and emails, I still think that this is unacceptable and having read the rest of the reviews on this forum leads me to believe that CARDSAVE are totally unethical in their business and I certainly would not recommend them.

I wish I had done more research into cardsave, these reviews have opened my eyes and I now know that I am not the only one experiencing these problems. I was a sole trading hairdresser trying to make a living through my small business. Most of my clients pay cash and others who used to ask to pay by card just had to go to a cash point around the corner. After a while I thought having a card machine would be help and improve business. Soon after I was approached by a sales rep from cardsave who said all the right things with prices that appeared to be great. I have dyslexia and have never had a card machine contract before, I have to have most things written or explained. I asked the sales rep to explain everything to me before I signed the contract. He did his best to sell this service, I genuinely don’t think he cared about anything else apart from making money from this sale. He explained that all I had to pay was £72 every quarterly and a few pennies for each transaction which could be covered by charging the customers £0.50. And that it was a 12 MONTH CONTRACT ONLY. Nowhere in this conversation did he mention the £25 charges per month from streamline. I only found out about this after receiving the charge in my account. It is only through research did I finally find it and shortly after received a letter in the post explaining this extra charge. I called customer service and explained what had happened and was basically told it’s a part of the contract so deal with it. My clients did not know we had a card machine unless we told them. I called cardsave and they told me I should have received a welcome pack with instructions on how to set up and with stickers to put in our window. Three phone conversations to cardsave where they “resent” the welcome pack. I gave up trying to get it. To this day I have not received anything. I soon realized that most clients preferred to pay by cash and we no longer used the card machine. It turned out to be more costly than useful. Naturally as I small business I saw no use for it anymore and spoke to customer services about my issue multiple times. They were of no help whatsoever. They were rude and condescending towards me about not fully understanding something I had little knowledge off. The attitude of their customer service team was appalling and disgusting. They said the only way I could pay less was to open another contract for a further year. I did not want to get tied in with them for any longer so declined. From the first few months until now I have constantly struggled and sometimes failed to make payments because I genuinely had no money from my business to pay all the costs they were charging. Speaking to customer service about this issue they were insensitive and frankly didn’t care. They said I had to pay it or face extra charges. Which made no sense to me, if I couldn’t afford to make a payment how is slapping on further fees going to help the matter? In one of the later conversations I found out that the contract will be coming to an end in September and that I could choose to end the contract and not carry on for another term. Around this time I was preparing to have a baby and understandably got preoccupied with getting ready which I informed cardsave about. I had someone who tried to help me in the salon while I prepared for the arrival of my baby and could no longer work. Although I authorized for this person to speak on my behalf they always had problems with organizing and sorting the account unless I was present. So nothing got done while I was in hospital or after. Because I could no longer work and juggle being a new mother while keeping up with all the expenses, I chose to give up being a hairdresser. I informed cardsave that I would be leaving my business so would no longer need the machine, which wasn’t in use anyway. They told me I still had to wait until the end of the contract. While still juggling my two month old I managed to get in contact with cardave to confirm that I will not be renewing the contract only for them to inform me that it had gone past the notice period and I was automatically set up for a new contract I did not want. The sales rep DID NOT inform me that it was a rolling contract just that it was for 12 months. I explained my ordeal to customer services and they said to send an email to cancel the contract and add a note to dispute the cancellation fee, which I did, and they would see what they coulddo to help me. But still I received an email back with no acknowledgement to my circumstances saying that £468.00 will be taken from my account at a certain date. This product was falsely advertised, mis-sold and the customer service received was more than appalling. They did not care about their customer only about lining their pockets with whatever tactics they could use. With a new born to look after and myself not working I genuinely have no money available to pay for this and they have made on attempt to help resolve the issue. I have learnt my lesson about trusting companies like this. BEAWARE, better yet STAY AWAY – don’t fall for the false promises made by sales rep who know nothing about what they are selling. THEY ARE NO GOOD FOR SMALL BUSINESS or any business for that matter. This has been one of the hardest and worst things I am having to deal with while caring for my baby. The most I can do for now is warn others from making the same mistake!

I took out a 1 year contact with cardsave last year after a visit from one of there Reps. I am a small business with no phone line so I took out a mobile card terminal with was supposed to pick up whichever network had the best coverage. After finally receiving the terminal (they sent the wrong one at first which took 3 weeks to sort) the problems began! The terminal will not work if its raining, snowing, windy humid or eventually on any day ending in a Y! The Signal problems were bad to start with but I persevered as it did work sometimes but after an update that was supposed to make the connection better the problems got worse until the machine stopped working altogether even when the machine read that it had signal & GPRS the machine still wouldn't connect. I rang the customer services line a few weeks ago knowing that my contract would soon expire to ask how I went about cancelling it, I was given an email address to write to and that was it. I email and waited a week and got no response so I rang again to be told that they had not received my email, had I spelt it correctly? I checked, I had and re-sent it. 5 days later I was sent an email to say I would be charged £540 to end my contact that I thought had ended. It is only reading the other reviews on this site that I am now aware that I was on a rolling contact and had to email in advance. I was never told this by Cardsave, nor was I told about the charges for the terminal even if I have cancelled on time. I'm fuming as I have no money to pay them with and feel after being sold a product that has never worked properly that they have no right to demand these huge sums. Small businesses are struggling cardsave they don't need service like yours!

Not had a great experience, but I am currently awaiting a new terminal that will hopefully solve all the issues i have been having. I await the terminal and will update the review accordingly.

I too, was told I had a one year contract but not told that it was a rolling contract! I only found out a few months back when I got noticed a 'PCI Non-compliance' fee of 7.50 + vat. When I phoned Cardsave, I was told that I was sent a letter telling me about it. When I told them I didn't receive a letter, I was told hat they definitely sent one. They may have 'definitely sent one but it wasn't to my address. I was then told I could fill in a compliance form online but when I went online to do so, I was expected to accept another contract. This contract may have been only for the compliance, but having just found out that I'd been duped by Cardsave for not reading the terms and conditions carefully, I decided I would read these ones carefully before signing anything. To be honest, I didn't understand half of it and since there was only a few months remaining of my current SIX YEAR contract, I thought it cheaper to pay the non-compliance fee than to pay a solicitor to check it out for me. The girl from Cardsave had told me I wouldn't be signing into another contract but as the saying goes "once bitten..." I've now only got a month and a half until my contract ends so it's time for me to send in my cancellation request. The service had generally been good over my half dozen or so years with Cardsave but this type of underhanded selling leaves a bitter taste and I would find it very hard to trust Cardsave again. Now, can anyone recommend a good, honest card company? James Kelly.

I seem to have had the same issue as others on here. This week I received a bill for £366 for cancellation of contract and membership fees. I signed up for a pdq machine and online payments processing last may. I specifically asked the salesman about cancellation terms and was told that after 12 months, I could cancel on 30 days notice, no problem! Nothing about cancellation charges. I was on the whole happy with the service but due to nature of business I needed an old fashioned swipe machine that didn't rely in a signal. So I decided to move and was offered better rates. I wrote to cancel. I received a phonecall informing me of charges to which I objected to. I regret to say that the cardsave advisor seemed to find it funny... I used to recommend card save, but I believe I have been mis sold the service with details deliberately omitted in order to make a sale. this is a disingenuous way of doing business. I run a small business and am just trying to make a go of things during this difficult economic time. £366 is a lot to us. We are in the process of speaking to the financial ombudsman and trading standards regarding mis selling. Our new supplier had confirmed that they don't charge to cancel after 12 months and a quick look around will show that these fees are not the norm. Would not recommend card save in future. Clare quartermaine 20thcenturyfoxy.

Not long had my card save machine. As a field based gas engineer this should be a brilliant asset for me and my business. Last month went to take payment for a boiler repair and it wouldn't go through for lack of signal despite Swansea being fairly excellent for phone coverage! Had to take a cheque, then whilst on holiday had a phone call from the customer saying that despite having voided the transaction the money was eventually taking from their account! Following that debacle I managed to take payment for other work carried out and then when it went into my bank account there was £100 missing which had been taking back from the mistakenly drawn charge from before I went away. Since then I have struggled to use the machine as it won't seem to find signal! Requested call back (which came quickly) as they phoned on a sales lead although I mentioned that it was for an existing customer requiring technical help!! Was told that the machine won't lock onto a signal unless it has full battery! Despite my phone working perfectly well on its sim with as little as 10% left! Shocking all round performance and will be ring again tomorrow as machine would have been on charge over night. I will ,give them one more chance to redeem themselves before contacting my solicitor as they are taking my money but it's them that I see that are in breach of contract.