Card KingdomReviews of cardkingdom.com

I have previously always used Card Kingdom for singles. I recently bought a deck list in late February to receive my order the first week of March. Instead what happened is my package got mis-sorted and it took a week for me to get in contact with Card Kingdom regarding my order’s unknown delay. Eventually they contacted me and told me that my package got sorted incorrectly and will take 3-5 weeks to get to me. They offered me a refund for my shipping fee, which was 7$, and told me that I can’t get a full refund for my order until a month has passed. 7$ refund is not sufficient enough for an order that was supposed to arrive already, it is the 14th of March as I am writing this. They want me to wait another 3+ weeks before I can receive my package in order to get a refund at all- they said they “can’t consider it” until it’s arrived or labeled as missing. What an incredible mishandling of the entire situation and my loyalty as a customer. I will NOT be using Card Kingdom again.

Bad service problems with my card and shipping took to long not worth the time

**STAY FAR AWAY FROM CARDKINGDOM - ABSOLUTE NIGHTMARE EXPERIENCE!** I honestly don’t know where to start. This company is a complete disaster from top to bottom. I paid $500 for a package, and because I wanted it *somewhat* soon, I even upgraded the shipping to USPS Priority. It’s been TWO WEEKS now, and my package still hasn’t shown up. This is beyond ridiculous. But wait, it gets worse. I submitted a support ticket 5 DAYS AGO, and they haven’t bothered to respond. Not a single word. I could get more customer support from a brick wall. The level of incompetence here is staggering. And let’s talk about their website. If you think you’re going to get any sort of help, good luck. Their support web design is a mess — buttons that have no labels or explanations. One wrong click, and your entire support request *vanishes* without any warning. How does a company even mess that up? It’s like they actively tried to make their site as user-unfriendly as possible. But the cherry on top? They sold a *fake box* to a popular YouTuber, Wubby, who got scammed out of real product. How does that even happen? Are they just tossing fake boxes into shipments now? If I could rate this company ZERO stars, I would. I will never, *ever* buy from them again, and I hope this review helps someone avoid the nightmare I’ve had. There are WAY better places to buy Magic: The Gathering cards than Cardkingdom. Do yourself a favor and spend your money elsewhere. This company is trash, and their customer service is even worse. It’s clear they don’t care about their customers at all. **1/5 — COMPLETE JOKE. AVOID AT ALL COSTS!**

I have been buying from here for both than 3 years. They have great selection and ok prices. TCGplayer is usually 10-20% cheaper but card kingdom has super fast shipping. I have ordered so many cars listed as "light play" and they come in scratched, bend and damaged condition. Support always reply by saying, we don't believe you and trust their graders but will give you a gift card to stop annoying us. I gave them another shot and bought a $50 surge foil card in "light play" condition and it came in scratched condition again. Their business would be so much better with just some quality card graders.

Unclear, covert and possibly unlawful handling of custom clearance leading to extra costs, delays and cumbersome reception of goods. Will never buy from them again.

Will charge you for VAT tax in your order, but not pass the info on to the courier. You will end up getting charged in customs due to their negligence. They refuse to refund the VAT they charged, or cover the Customs bill. They claim theres a cut-off value at 150 USD where they stop handling VAT - However ive made a order that costs 60 USD and one that costs 180 USD - I got hit with TAX+Fee charge on both, despite having payed CardKingdom the VAT in advance. Absolutely a joke of a company - Never shopping with them again. They will claim that this problem is your own fault for not reading their policy - even tho they are clearly not living up to them themselves. I made 2 order and both ended up costing double due to Vat tax and Fees incurred. As if this wasn't enough 2-3 cards from my order were clearly fake/counterfeit. Have a completely different feel and look then the rest of the cards. STAY AWAY

Cancelled order due to supposed mail issues, but never actually gave me a straight answer. Lots of "looks like this" and "looks like that" though. My package was apparently returned to them before being getting past their first courier and instead of re-sending it they decided to cancel the whole thing. And to top it all off the refund wasn't sent, which was the one thing they actually assured me of. This company is what credit card chargebacks are made for.

The card grading wait when selling cards is astonishingly slow. I will only ever go to my local game store from now on. I gave it a try to sell online ... live and learn.