Cardinal Financial CompanyReviews of cardinalfinancial.com

I have had a mortgage with Cardinal for several years. When the pandemic hit I received a letter from Cardinal stating how much they wanted to help their customers during these difficult times. They offered the forbearance program which suspends your mortgage. I suspended 3 months. I was told their loss mitigation department would be in touch with options for repayment. I NEVER heard from anyone. I called the loss mitigation dept several times and if I was lucky enough to talk to someone They offered no help. Eventually I received a call from an agent, Jennifer Salgado saying I was eligible for a loan modification with a lower interest rate. This was in June. I did all the paperwork and e-signed all the necessary documents. I was told everything looked good and I should close in July. And then I waited and no one contacted me. I finally called the Jennifer and she told me that another Agent, Dana, had been assigned and should have contacted me. Well that never happened and now we are in August. They misplaced my application. Finally Danna contacts me be email asking for documents that I had already sent. In September I paid the 3 month suspension and the forbearance was removed although no one at Cardinal could or would verify that. Dana kept asking me for the proof. I send her a copy of my mortgage statement showing it was paid but she insisted on a letter. I asked if she could contact that department and have them send her a copy. She said they don't talk to other departments. I asked her to call me which she never did. Next thing I know it is the end of October and still no closing. I contacted Jennifer and they wanted yet more documents. Now remember this is a remortgage. I have been paying my current mortgage all these years. After all these months of waiting and submitting document upon document. Jennifer tells me that Cardinal will not grant me the new loan. Currently I am paying $795 monthly 3/4 of this payment is interest and only 1/4 is applied to my principal. The new loan was $150 less with a lower interest which more of my payment would have gone to my principal. SO I can make the higher payment but I can't make the lower payment. WILL someone explain that to me??? Cardinal is greedy, their staff is incompetent and they certainly are not working for their customers. Do not use them. It is just too stressful. After reading all the negative review above, I am sure I will get a reply that they want to talk to me and apologize for such a horrible experience. I don't need anymore talk..... I need action from a company that is truly willing to help their customers. I really don't even want to give them ONE star. Oh yes, Merry Christmas......... Regards, Kathy

Be careful with these guys. I received a call from one of their agents, I provided information to know how much benefits I could have refinancing my house with them; later a began receiving letters with a Loan Number assigned in my name. So, they used my information to open a Loan with them, without any authorization from me, any signed paperwork or so. That is not an honest way. Again, be careful with this company.

Eric, one of their employee (based in Arizona) contacted me for a refi of my mortgage, he got all of my informations, and then we agreed to talk again between 12-1 pm. He gave me his number and he told me that if he didn't receive a call from me, he will text me for a reschedule. I called as agreed, he didn't answer. I left a voice message. No return call at all. I wonder what happened why all of a sudden, after collecting all of my personal informations, he just disappeared. I am now contacting a friend who is a lawyer since i feel like i am now at risk for identity theft. I do not recommend this company.

Worst lender ever. I’ve dealt multiple lenders without any serious issues. My experience with previous has been has been they provided me a list of all the documents they’d need supporting the information I provided in my application. After I provided the documents it was rare to be asked for additional documents. Maybe they’d ask for clarification of some items, nothing more. These people strung me along over two months requesting documents piecemeal, which I believe is very unprofessional. This process took so long that the rate lock date expired despite the fact their representative promised me twice that what I was providing was the last they’d ask of me. The local representative was unhelpful and AWL through this process. I finally got tired and went to a different lender who told me recently had taken on over twenty clients with similar complaints. Even worse, several complained that at the of closing they were confronted with higher rates and closing charges than what had been published during the application process. Save yourself the headaches, do your research, there are literally thousands of lenders clamoring for our business. We don’t need to be treated the way they have treated me.5761 SW 14th Street

Terrible, terrible, terrible service!!!!! If you’re in need of a reliable, professional, and responsive mortgage company, go elsewhere. I’m a realtor, I reached out to Cardinal to refinance our home. They sat on our application for 45 days and then sent a change form for us to sign. Changing our out of pocket expenses from $2300 to over $11,000 with zero explanation. After four emails, six phone calls to both our loan rep, processor, and their supervisor, I FINALLY received a call back six days later with some lame excuse as to why the numbers changed. By that point we already moved on to another lender. We’re all busy, I get it, but this is not how you treat clients. I would never, ever, recommend Cardinal to anyone.

My name is Charles Williams. After getting married in August 2020, my wife and I decided to purchase our first home. I spoke with one of my Army buddies about a mortgage lender, and was informed that he was funded through Cardinal Financial. He said that he closed on a home in about a month's span. After hearing about how they helped my friend, I was under the impression that Cardinal Financial were well versed with VA home loans. I am a veteran, so naturally, we decided to move forward with a VA home loan. We were initially told by Cardinal Financial that we were pre-approved for $486K. Happily, my wife and I signed and dated the pre-approval letter. After spending countless hours searching, we were excited to have finally found the perfect home. We promptly provided each piece of documentation that was required and asked of us. However, due to Cardinal Financial being highly unorganized, and "misplacing" our documents, we were forced to waste even more time by providing multiple copies of the same document on several different occasions. On each occasion, they would tell us that they never received our documents, when, in fact, we had tangible proof that we sent them. That was very frustrating, to say the least. Cardinal Financials' communication over the past month and a half was beyond disgraceful. We CONSTANTLY had to email or call them if we desired a status update as to where we were in the home buying purchase. Their failing to return our emails, calls, and voicemails became habitual. Speaking to someone regarding our loan status was similar to pulling teeth, and it seemed like they did not care to have our business. Just TWO business days before the home closing date, we were informed by Cardinal Financial that we had to come up with a whopping $32K in order to close on the home. This was shockingly disturbing, since NO ONE from Cardinal Financial, at ANY given time, disclosed that we had to come out of pocket for such a significant amount of money in order to move forward with closing on our dream home. On all of the original documents that we signed, it was stated that we needed only $5K for closing costs. As it turned out, Cardinal Financial sloppily miscalculated our loan amount, and failed to realize it until only a couple of days before our closing dates. This speaks massively to Cardinal Financials' negligence and incompetence when it comes to managing VA home loans. As a veteran, I feel utterly disappointed and perturbed that they seemed not to care enough to ensure that they completely understood how to manage my VA home loan. Cardinal Financial made us jump through unnecessary hoops, and falsely strung us along for nearly 2 months. My wife and I lost so much while dealing with the unprofessionalism and inadequacy of Cardinal Financial. We lost out on being able to purchase other homes that we absolutely adored (they are ALL sold now, since Cardinal Financial has been wasting our time for the past month and a half). We lost out on almost 2 month's worth of time, which we will NEVER get back. Not one, but two hard credit inquiry for myself and my wife were pulled by Cardinal Financial. We lost out our hard-earned cash, which we are hoping to somehow be able to recoup at least some of it. We chucked out $1,500 in due diligence, $500 in earnest money, and $590 for home/ termite inspection. With all credit due to none other than Cardinal Financial, the home of our dreams, and all of our time, money, and efforts are now completely flushed down the toilet. During a discussion with our home loan specialist, she admitted that she "messed up" and that she was "sorry". It was more than obvious that not only did she mess up, EVERYONE else at Cardinal Financial that had anything to do with our loan messed up as well. Needless to say, with EVERYONE that was involved over the course of the past almost 2 months, what began as a mistake quickly spiraled into full blown NEGLIGENCE. And, again, we found out ALL of this ONLY two business days before our closing date. I called Cardinal Financial in order to obtain the telephone number to their corporate office. Rather Cardinal Financial being confident enough in their OWN practices to disclose the contact info of their corporate office, I was merely told that they have a complaint office that deals with these types matters. I left a detailed voice mail. Needless to say, given Cardinal Financials' lack of concern for their clients, defective tact and customer service, and unprofessionalism, I have yet to receive a returned phone call from their so-called complaint office. Instead, the loan officer's supervisor contacted me with laughable claims that Cardinal Financial did their job and that they did nothing wrong. He then admitted countless times that they DID, in fact, "mess up".

Terrible experience - Costly delays, repetitive requests, bad communication overall Terrible experience so far. Over 100 days and counting. Lack of supervision and loan officer asking for same documents to be updated and notarized over and over again. Often sending emails requiring new timely info for the next day at 11pm to midnight of the day before! Closing postponed multiple times. We proved assets several times the refinancing of our mortgage. Just seems like inexperienced people are handling cases. First agent that started process assured us that they have been inundated with requests and delays are due to lack of enough people to handle the pipeline. Very disappointed especially since we opted for this service BECAUSE of its high reviews here. Just noticed a bad review being excluded as being "investigated" by Octane. Wondering if the bad reviews are really making through this venue. Very sad.

This is the worst possible company to do business with. They are VERY unprofessional. They had us going back and forth fo over 80 days, adding a new “to do” list 6 times after our initial proposed closing date. We eventually canceled the application. Please DO NOT waste your time with them.