Cardinal Financial CompanyReviews of cardinalfinancial.com

365 days since I reported an appraisal error that would have disqualified the property I purchased from funding. The costs to bring the home up to health and safety code is over $100,000. Not only have they not attempted to determine the property did not qualify, they have also not attempted to help pursue the appraiser that made the error. All they have done is deflect to my home inspection which does not verify minimum property requirements pertaining to FHA lending and start a foreclosure process which has forced me to pay thousands to file suit against the appraiser. UPDATE I called the number provided. They have no information to give me only asked for my contact information to call back which I have yet to receive. UPDATE still no call back.

Apparently Cardinal Financial has very loose compliance and underwriting policies and procedures that aren’t adherent to the mortgages they promote. After two months of continued processing and assurances of an iron clad commitment taking cash out of a total cash purchase fell apart. Without granular detail, suffice it to say that their due diligence and commitments are happenstance. If drawing down a credit report is elementary procedure in this industry then cardinal failed that test miserably. Have dealt with Cardinal in the past, unchanged circumstances and credit aspects and 11th hour project abort. Raises some very disturbing questions regarding their capabilities, their dependency and adherence to market requirements/compliance and fee generation. So after spending two months dealing with a unsavory agent, vapid promises and assertions, we were essentially told to look elsewhere. If our experience doesn’t chill you then be forewarned. There are hundreds of companies anxious for your business Cardinal shouldn’t be among your options.

Worse customer service ever. Ive been dealing with rebuilding my home due to hurricane IdA. You would think they would want to make this is easy a possible and least stressful as possible considering there client just lost there home which by the way is still having to pay a mortgage on a home you cant live in.( months and still not finished. No one cares or knows what your going thru. All you do is get transferred around to different people and no one seems to know whats going on or how to help. Loss draft department is a joke. The person in charge of my account in loss draft is a complete moron. ill spare listing her name. And they are with holding and escrow refund stating that my account is past due which its not and one of the supervisors even stated that its not past due. No communication within from there departments. I have spent hours and days on hold to no answer and eventually get hung up on. I cant wait for the first chance to refinance away from this company. Ill be going local for sure.

Lets begin back in December was finishing up a refi with another lender when i recieved a call by Cardinal and the conversation ended with i can beat there rate,... and etc etc. Now i like my loan officer and i hope its not him, but underwritng needs some help. So left first lender and jumped on board paid $500 up front for appraisal{big mistake}.Doc after doc after doc after letter after letter.... wait now lets do it again and oops again and now you need to talk to some credit counsel people to get your reports right. Ohh and they already had the paperwork/ docs that Credco called my bank and other financial institutions and got for Cardinal. How do i know this,....i was on the phone call. Never felt like a shmuck,like i did that day.JUst a couple days ago was finally told alright we did it way to hang in there,notary be getting ahold of you underwriting approved and its closing. YUP .....Wrong ...so wrong ....now i need to provide more docs, yall know whats next another extension ...and ANOTHER FEE tacked on AGAIN....whats that like 5-7extensions plus fees and boy pay attention cause those rate lock extensions ain't cheap....wish i knew of another recourse cause about a week or two ago i ws pissed. The message on Octane todo b/s board sent me into hyper "LIVID"......mode. Im not sure what i want to do out $500 dollars, with a family isn't feasible.Also why do i have to ask for a copy of appraisal ....did i not pay for it,,,and when i did ask ....what u plan on going somewere else. Well maybe, and make sure how you wasted 5 months and money and undo stress.

I worked with Tate Bloomer to get a refinance cash out mortgage quote. Over the phone he quoted me a certain rate and closing cost. He told me no lender fees and i made sure to ask in detail about closing costs. HE LIED. After getting all the disclosures and loan estimates. 1.9 points were added in totaling $6,500+. He made no mention of this and tried to sneak it by me. In the end he stopped answering me, had horrible communication and never could meet the initial quote he quoted me for on the phone. HUGE WASTE OF TIME AND FRUSTRATION.

As a notary, I took a signing for Omnia Title Corp. When I arrived at the signing, the signer decided to change her mind and not sign. At this time, I called the loan officer contact, Steve D of Cardinal Financial Company in Charlotte, North Carolina. After speaking with the signer, Steve informed me to that the signing wasn’t going to take place and I would be paid for the mileage and print fee. After several months passed, the signing was forgotten for the moment. After going through the years signings / audits, it was then noticed that the signing had not been paid. At this time, I called the loan officer, Steve. While speaking with him, I noticed he seemed a little put off that I called him about the payment. He asked questions such as, why you waited so long to call. I explained to him I had no reason to believe he wouldn’t pay. Steve didn’t seem to want to take responsibility for the fact that despite how long it took me to call, the fact is, I shouldn’t have had to call at all. He then told me he’s not responsible for paying me, the person that is responsible for paying me would be someone named, Jonathan R of Omnia Title Corp. I then call Jonathan and explained the situation to him. He didn’t seem to have a problem with the paying and he also understood that I shouldn’t have had to call and ask for payment in the first place. Jonathan informed me that he would pay me my print and mileage fee and I should receive it in a week or so. After a couple of weeks of not receiving my payment, I called him again. Johnathon informed me that the payment was scheduled to leave out this week and I should receive it in a few days. To date, I still have not received my payment. Unfortunately, it seems if these companies will not pay you unless you ask for your payment and if you wait too long to ask for payment, they see that as an opportunity not to pay. Beware of these organizations.

We have only been with Cardinal Financial fir 2 months. It has been an absolute nightmare. To start with their online sire says to make first payment via snail mail. We waited a month fir our check to be cashed but then payed online so we would not be late. 6 weeks later we receive our check back saying that we paid twice. They had our check the whole time but never cashed it. They just let me worry and pay again. Now our Hazard insurance Co is saying they never received payment from Escrow. Cardinal says they sent. Again via snail mail, 3 weeks ago. They can't do anything about it not arriving for 45 days. By then our insurance will cancel. Don't bother calling them either. Their agents are trained to repeat the same thing over and over. They cannot help uou at all. I don't even think any of them even know what the company they are working fir does.

I have a home loan with Cardinal Financial. My insurance was not paid out of my escrow and now have been giving an oh well by the company who advised the check was sent. The insurance company stated they never received the check and my insurance is now canceled. Cardinal has been called multiple times and wont do anything to resolve this issue. Now my insurance is canceled, my rate will go up due to lapse in coverage and Cardinal won't lift a finger to do anything. DO NOT USE THIS COMPANY! And since my insurance has lapsed, I can't get coverage anywhere.